If blues posted in worthwhile threads....

Q u o t e:
(yeah yeah key largo)

... montego, baby why dont we go - Ooo I wanna take you down to kokomo.

Q u o t e:


Does your boss know you troll the forums constantly?

How about his?

Why don't you show you at least care a little about your job. If you must troll, use a non-blue account. You are a horrible CM; you rarely do your job and when you do, it is full of antagonism, snide remarks and your mistaken belief that you are much smarter than you are. It's a real shame that Blizzard's conduit to the player community is one such as yourself.

Feel better? My post history is a click away.

Q u o t e:


Can't answer the question? Of course you can't; when anyone calls you out with anything legitimate you return to your snide little remarks. You must have absolutely no personal integrity. I wish you luck in your journey at finding some.

No, I just don't care what you personally think because I don't agree with you. As I said, my post history is a click away.

If we can or are able to post on specific issues, have answers, have legitimate feedback or reasoning, we will. Within reason of course, we can't get to every single thread. Now, when I'm not doing that, I can joke around, I can post and have fun. If you don't like that aspect of our job, where we're interacting with people on the forums outside of just providing information, you're welcome to not visit the forums.

Q u o t e:

For as long as I can remember there has been a major information breakdown between the community and the developers. Coincidence?

You're confusing what you want with what the developer's want, think is appropriate, or feasible. Just because you post it doesn't make it a good idea or valid concern.

Q u o t e:


How come you guys rarely post information (unless they are huge like a Hotfix, announcements on PTR, or large previews) but you'll only give information when a thread coincidently happens to touch upon a topic.

Case in point: You, yourself Drysc answered a post about someone wanting there to be 2 more Arenas and all you posted was an ambiguous "OK ;)" when the actual thread was about something different.

This was before the PTR but you obviously answered that knowing there was going to be the new graveyard arena.....well, why didnt you just outright tell us that piece of information instead of someone having to guess things so you'll answer.

You guys have done that tons of times where you hold back information until somebody posts something that just happens to coincide with a change (as though we can read Blizzards' minds). Why not actually start a post with this kind of information or be more active. You guys clearly know more than what you lead on.

In that specific case we had just happened to get the information that day, the information wasn't totally solidified as sometimes features and changes don't make it in when we initially intend, and none of the other regions had been informed of the information. So, that was about it.

Q u o t e:


I cant think of a way to say this without it sounding like im accusing you. Or give the impression that i think you are a liar, which i dont.

But can you really say that if no one had asked that question or similar in the vein of "Will there be new arenas" that you would've taken the initiative and posted about it (be it as a reply or a new thread)?

Quite possibly it could have been worked into a "Upcoming PvP Stuff" type thread (which would be fairly limited), but the PTR and patch notes were closely approaching anyway. We chose to focus on other content, such as the solo and small group content posts. It's definitely cool that a new arena is coming, but it wasn't something we chose to focus on in the small amount of time we had between the time where things were solidified and the PTR was going up. Kind of a judgment call on what we choose to get out there, and the solo/small-group content was definitely a big thing we wanted to get up in contrast to a lot of people thinking 2.1 was ONLY going to have Black Temple.

Q u o t e:
predictable and pathetic, continue accepting mediocre customer service. Sorry for trying to make the game we all pay for more enjoyable.

I hate to jump in when you guys are so close to locking lips, and I don't intend to blindly defend myself, but you are making an assumption that what we post is directly indicative of what we do. We could post all day and make you feel really good about your concerns, and even repeat your concerns back to you to make sure you know we've seen them, but does that actually have anything to do with the game or the changes being made? In that same vein our interaction can make you feel as though the concerns are valid, being taken into consideration, and will lead to changes. When they don't actually lead to any changes, which is going to be the majority of the time, where does that leave the interaction?

Building false expectation based on coddling instead of taking in information and replying when that information results in something substantial isn't a direction we believe, in general, is positive.

Instead we attempt to take concerns and relate back when we have reasoning why an idea won't be implemented, why we don't feel a concern is valid, when we have information that could lead to a rebuttal or conversation, or when we have solid information that a change is being made or being considered.

It's a management of expectation, and I believe it's somewhat unique to this specific community as many feel they have a direct conduit to the developers and thus a direct line in which to make demands or voice concerns. Which in many cases is correct, the devs read the forums quite a bit, but our position is to summarize and then relate back the information that is pertinent.

Also, to some degree, there's a level of us refreshing long standing information. There's only so many times I could personally stand to tell someone "no", "that's not a direction we want to go because..." or "we would like to", yet it's necessary to a degree. In some ways we do rely on community interaction to flesh out information that's been repeated quite a bit. Unfortunately in some cases those that are simply regurgitating information long-gone are either giving false information, twisting it, or labeled as fan-boys if it doesn't suit the person asking the question.

I wish it was as cut and dry as selling a product in a retail store, there's only a few variables there. Move into an anonymous forum system for an MMO with a wide range of appeal, and you're dealing with quite a bit more.

With that said, there's always room for improvement and I for one don't at all mind constructive feedback on what you feel we could do. When that feedback however moves to baseless assumptions, broad generalizations, name calling, etc. I'm just going to sit back and laugh.

Q u o t e:
I was NOT gonna kiss him!

Dude, it's cool, we're all friends here. ;)