Burning Crusade Trial Account Issues

#0 - April 20, 2007, 1:28 a.m.
Blizzard Post
UPDATED
The trial time will use any currently available paid time on the account, and does not credit the account any days of play - it simply allows access to The Burning Crusade content for the trial period (10 days).

It is important to note that inactive accounts or accounts that otherwise do not have any paid time can still participate in this trial, as an unpaid account will be reactivated and credited for the duration of the trial period - you are not required to reactive your subscription to try The Burning Crusade trial.

For anybody who has upgraded their account with the trial version of the Burning Crusade expansion but has since decided they do not wish to install the BC client, please be aware that you will not be able to play your account for this trial period if your account has already been upgraded, without the BC trial client installed.

If you have any additional questions or concerns regarding your trial account, please visit our FAQ at the link below:
http://www.blizzard.com/support/wowbilling/?id=abl02109p

If you wish to have the trial period removed and the account reinstated to its normal status you may contact our Billing department. Please be aware, however, that removing the trial period is irreversible, as a BC trial key cannot be used on the account again. This means, additionally, that any Blood Elf or Draenei characters on the account will not be accessible; and, any other characters in expansion areas will be automatically ported out. Once trial status is reversed in this manner, only a full retail purchase of the Burning Crusade will allow for access of the expansion content. That said, the account will retain the free game time. If you wish to reverse the BC trial status please use the contact information found within the following link:
http://www.blizzard.com/support/wowbilling/?id=abl01922p

Troubleshooting assistance with the Blizzard Downloader, from which the client is downloaded, can be found on our Support Site at the link below:
http://www.blizzard.com/support/wow/?id=aww01154p

In the case where you may have canceled the download but wish to finish it, please log into the account management page on our main site (http://www.worldofwarcraft.com/account/). Once you are logged in, you will have the option to download the Burning Crusade Trial.
#7 - April 20, 2007, 1:44 a.m.
Blizzard Post
I added some clarification, Silmarwen, thank you for pointing that out.
#32 - April 23, 2007, 8:26 p.m.
Blizzard Post
Q u o t e:
How come you don't let people just cancel their free trial? I don't want to download the BC client cause it takes up way to much memory but i want to play also. If i just waited out the ten days would I get to again?

Good news! This is now possible. I have just updated the original post; however, here is the pertinent update:

If you wish to have the trial period removed and the account reinstated to its normal status you may contact our Billing department. Please be aware, however, that removing the trial period is irreversible, as a BC trial key cannot be used on the account again. This means, additionally, that any Blood Elf or Draenei characters on the account will not be accessible; and, any other characters in expansion areas will be automatically ported out. Once trial status is reversed in this manner, only a full retail purchase of the Burning Crusade will allow for access of the expansion content. That said, the account will retain the free game time. If you wish to reverse the BC trial status please use the contact information found within the following link:
http://www.blizzard.com/support/wowbilling/?id=abl01922p
#76 - May 31, 2007, 3:39 a.m.
Blizzard Post
I'm glad it was useful, Roux.

I apologize for not seeing your original post, Seahawkrob, if you are still around the experience that you gained will remain on the character. You can gain up to one experience point below level 61; any further experience that you earn will not be recorded.

Once you enable your account for the expansion you'll be able to continue where you left off.
#79 - Oct. 12, 2007, 1:05 a.m.
Blizzard Post
Wow, this thread brings back memories.

Dlored, I'm sorry if you feel your present options are as you say, stupid. You'll need to contact our Billing Department for assistance with your accounts status. If it is possible to remove the expansion, they will let you know.

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) Monday through Friday 8AM-8PM (PST) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.