_____Helpful Blue Posts - Read Me!

Welcome to the Customer Service Compendium! Consider this your Encyclopedia "Blue"-Tanica: a non-exhaustive, though ever-growing compilation of notable responses provided by your Customer Service Forum representatives.

Please utilize this thread as a means of discovering frequently discussed topics, pertinent answers to pertinent issues, policy explications, and more! Be sure to check back regularly, as new threads will be consistently revealed here as we determine what information is best reflected in this sticky.


Regarding Account Compromises
http://forums.worldofwarcraft.com/thread.html?topicId=9679803345&sid=1&pageNo=1#1

The Penalty Volcano: What is Considered a Violation of Policy and Why?
http://forums.worldofwarcraft.com/thread.html?topicId=9679803345&sid=1&pageNo=1#2

General Functionality Concerns
http://forums.worldofwarcraft.com/thread.html?topicId=9679803345&sid=1&pageNo=1#3

Communication and Moderation
http://forums.worldofwarcraft.com/thread.html?topicId=9679803345&sid=1&pageNo=1#4

At the Pleasure of the Game Master Staff
http://forums.worldofwarcraft.com/thread.html?topicId=9679803345&sid=1&pageNo=1#5

Previous Sticky Posts
http://forums.worldofwarcraft.com/thread.html?topicId=9679803345&sid=1&pageNo=1#6


Last Updated: 09/10/2008

Regarding Account Compromises:

• Why Compromised Accounts Might Be Banned
  http://forums.worldofwarcraft.com/thread.html?topicId=4071469304&postId=39996986961&sid=1#3
  
  
• What is Blizzard Doing About Account Security?
  http://forums.worldofwarcraft.com/thread.html?topicId=18360840329&pageNo=1&sid=1#8
  
  
• Concerning Character Specialists and Their Role in Account Restorations
  http://forums.worldofwarcraft.com/thread.html?topicId=4184984191&pageNo=1&sid=1#1

The Penalty Volcano: What is Considered a Violation of Policy and Why?

• Botting vs. Playing Multiple Accounts Simultaneously (Multiboxing)
  http://forums.worldofwarcraft.com/thread.html?topicId=3168405460&pageNo=1&sid=1#9
  http://forums.worldofwarcraft.com/thread.html?topicId=9879768787&sid=1&pageNo=1#13
  
  
• How Does Blizzard Address Botting?
  http://forums.worldofwarcraft.com/thread.html?topicId=17223066064&sid=1&pageNo=2#32
  http://forums.worldofwarcraft.com/thread.html?topicId=18315573103&pageNo=1&sid=1#12
  http://forums.worldofwarcraft.com/thread.html?topicId=24702405174&postId=246998736429&sid=1#16
  
  
• G15 Keyboard Legality
  http://forums.worldofwarcraft.com/thread.html?topicId=6440947520&pageNo=1&sid=1#8
  http://forums.worldofwarcraft.com/thread.html?topicId=1371550895&pageNo=1&sid=1#4
  
  
• Can I Use Model Edits?
  http://forums.worldofwarcraft.com/thread.html?topicId=16903633628&pageNo=1&sid=1#15
  
  
  
  
  
• On Buying or Selling Arena Points and Teams
  http://forums.worldofwarcraft.com/thread.html?topicId=4823213020&pageNo=1&sid=1#3
  
  
• Role Playing (RP) Policy Enforcement
  http://forums.worldofwarcraft.com/thread.html?topicId=5287374711&sid=1&pageNo=1#7
  http://forums.worldofwarcraft.com/thread.html?topicId=12661344545&pageNo=5&sid=1#88
  
  
• Game Master Proactive Policing Feasibility
  https://forums.worldofwarcraft.com/thread.html?topicId=86808775&sid=1#7
  
  
• Mature Language Filter: Why Have One at All?
  http://forums.worldofwarcraft.com/thread.html?topicId=17367878001&pageNo=2&sid=1#22
  http://forums.worldofwarcraft.com/thread.html?topicId=1777872730&sid=1#14
  
  
• Trade Channel: What is and What is Not Appropriate?
  http://forums.worldofwarcraft.com/thread.html?topicId=2647285705&pageNo=1&sid=1#9
  
  
• Rooftop Camping: Allowed or disallowed? And when?
  http://forums.worldofwarcraft.com/thread.html?topicId=16904300193&pageNo=1&sid=1#8
  
  
• Auction House Scams?
  https://forums.worldofwarcraft.com/thread.html?topicId=85308844&sid=1#4
  
  
• Are Final Warnings Really Final?
  http://forums.worldofwarcraft.com/thread.html?topicId=1602233730&sid=1#4

General Functionality Concerns:

• Quest Reward Exchange Limitations
  https://forums.worldofwarcraft.com/thread.html?topicId=86838717&pageNo=1&sid=1#1
  
  
• What Defines a Scam?
  http://forums.worldofwarcraft.com/thread.html?topicId=15864847640&pageNo=1&sid=1#2
  
  
• How Many Limited Restorations is Too Many?
  http://forums.worldofwarcraft.com/thread.html?topicId=2971965653&sid=1#1
  
  
  
  
• The Misconception About Drop Rate Inconsistencies Clarified
  https://forums.worldofwarcraft.com/thread.html?topicId=98704173&sid=1&pageNo=3#50
  
  
• 'Hidden Rating' System in Arenas
  http://forums.worldofwarcraft.com/thread.html?topicId=14656855591&pageNo=1&sid=1#2
  
  
• Mind Control Flowchart
  https://forums.worldofwarcraft.com/thread.html?topicId=77550548&sid=1#2
  
  
  
  
  
• Why the Downtime Every Tuesday?
  https://forums.worldofwarcraft.com/thread.html?topicId=89429867&sid=1
  
  
• Realm Instability FAQ
  http://forums.worldofwarcraft.com/thread.html?topicId=4493463921&pageNo=2&sid=1#22

Communication and Moderation:

• Do Developers Read the Forums?
  http://forums.worldofwarcraft.com/thread.html?topicId=6286660338&sid=1&pageNo=4#74
  
  
• Regarding Forum Moderation
  http://forums.worldofwarcraft.com/thread.html?topicId=6248636187&pageNo=1&sid=1#4
  
  
• A Discussion on the Purpose of Select WoW Forums Regarding Customer Concerns
  https://forums.worldofwarcraft.com/thread.html?topicId=98651205&postId=987228152&sid=1#3
  
  
• Sticky Requests
  http://forums.worldofwarcraft.com/thread.html?topicId=6214163031&sid=1

At the Pleasure of the Game Master Staff:

• Game Master Employment Opportunities
  https://forums.worldofwarcraft.com/thread.html?topicId=86639135&sid=1#3
  
  
• General Game Master Work Ethic
  https://forums.worldofwarcraft.com/thread.html?topicId=85539909&sid=1#2
  
  
• Appropriateness of "Bumping"
  https://forums.worldofwarcraft.com/thread.html?topicId=77040318&sid=1#6

Previous Sticky Posts:


Account Security Information:

• Account Security Awareness
  http://forums.worldofwarcraft.com/thread.html?topicId=16019572088&sid=1
  
  
• New Account Security Awareness Webpage
  http://forums.worldofwarcraft.com/thread.html?topicId=22749240019&sid=1
  
  
• Mobile Authenticator Warning Message
  http://forums.worldofwarcraft.com/thread.html?topicId=23767557145&sid=1
  
  
• Security Alert – Flash Vulnerability
  http://forums.worldofwarcraft.com/thread.html?topicId=6864426402&sid=1
  
  
• Security Alert – Adobe Flash, Reader, Acrobat
  http://forums.worldofwarcraft.com/thread.html?topicId=25170612629&sid=1

Battleground and Arena Information:

• Arena Tournament Rules Clarification
  http://forums.worldofwarcraft.com/thread.html?topicId=5575898220&sid=1
  
  
• Arena Win Trading Account Action
  http://forums.worldofwarcraft.com/thread.html?topicId=6440864356&sid=1
  
  
• Arena Rating Calculation Clarification
  http://forums.worldofwarcraft.com/thread.html?topicId=6441121015&sid=1
  
  
• Battleground Non-participation Account Action
  http://forums.worldofwarcraft.com/thread.html?topicId=3881821974&sid=1
  
  
• Clarification on Fair Game Play in Arenas
  http://forums.worldofwarcraft.com/thread.html?topicId=8557246793&sid=1
  
  
• Wintergrasp Information
  http://forums.worldofwarcraft.com/thread.html?topicId=21726120024&sid=1

Battle.net Information:

• Helpful Battle.net and Battle-Bot Resources
  http://forums.worldofwarcraft.com/thread.html?topicId=15864847501&sid=1
  
  
• WoW Battle.net Conversion
  http://forums.worldofwarcraft.com/thread.html?topicId=21035175161&sid=1
  
  
• Real ID and Parental Controls Questions
  http://forums.worldofwarcraft.com/thread.html?topicId=25578318100&sid=1

Blizzard Store Information:

• Introducing the Pet Store
  http://forums.worldofwarcraft.com/thread.html?topicId=20677335733&sid=1
  
  
• Blizzard Pet Store Now Regional
  http://forums.worldofwarcraft.com/thread.html?topicId=20861000061&sid=1
  
  
• Blizzard Store Issue? Check Here First!
  http://forums.worldofwarcraft.com/thread.html?topicId=24261280628&sid=1
  
  
• Celestial Steed Availability
  http://forums.worldofwarcraft.com/thread.html?topicId=24261190807&sid=1

MVP Information and Announcements:

• Welcome Customer Service MVP Eilethalua!
  http://forums.worldofwarcraft.com/thread.html?topicId=20677335276&sid=1
  
  
• Welcome CS Forum MVP Shandiee!
  http://forums.worldofwarcraft.com/thread.html?topicId=24915163898&sid=1

New In-Game Features and Changes:

• GM Chat Window Change - Please Read
  http://forums.worldofwarcraft.com/thread.html?topicId=14498459981&sid=1
  
  
• Changes to the In-Game Petition System
  http://forums.worldofwarcraft.com/thread.html?topicId=20677328021&sid=1
  
  
• Instance Lock Extension FAQ
  http://forums.worldofwarcraft.com/thread.html?topicId=18983421902&sid=1
  
  
• Equipment Manager FAQ
  http://forums.worldofwarcraft.com/thread.html?topicId=17222904530&sid=1
  
  
• New Loot Feature: BoP Item Trading! - Updated
  http://forums.worldofwarcraft.com/thread.html?topicId=19045695787&sid=1
  
  
• Upper Deck TCG Mount Changes - Updated
  http://forums.worldofwarcraft.com/thread.html?topicId=19045695786&sid=1
  
  
• The Dungeon Finder: What to Know
  http://forums.worldofwarcraft.com/thread.html?topicId=21627535173&sid=1

Paid Character Services and In-Game Promotions:

• PvE-to-PvP Paid Character Transfers Now Open
  http://forums.worldofwarcraft.com/thread.html?topicId=9679634351&sid=1
  
  
• Realm Queues and Character Transfers
  http://forums.worldofwarcraft.com/thread.html?topicId=14132916619&sid=1
  
  
• Helpful Faction Change Resources
  http://forums.worldofwarcraft.com/thread.html?topicId=19717691770&sid=1
  
  
• Helpful Race Change Resources
  http://forums.worldofwarcraft.com/thread.html?topicId=20677351209&sid=1
  
  
• Recruit-A-Friend Questions? Check here!
  http://forums.worldofwarcraft.com/thread.html?topicId=24702395762&sid=1

Policy Updates:

• Casino Advertising Policy
  http://forums.worldofwarcraft.com/thread.html?topicId=16361506023&sid=1
  
  
• Alternate Currency Vendor Buy Back
  http://forums.worldofwarcraft.com/thread.html?topicId=16364516310&sid=1
  
  
• A Reminder: Alternate Currency Reimbursements
  http://forums.worldofwarcraft.com/thread.html?topicId=23042534148&sid=1
  
  
• Update: Alternate Currency Reimbursements
  http://forums.worldofwarcraft.com/thread.html?topicId=24401851725&sid=1
  
  
• Reminder: Real vs. Virtual Transaction Policy
  http://forums.worldofwarcraft.com/thread.html?topicId=24401792600&sid=1
  
  
• Everybody Loots: Group Gear and You
  http://forums.worldofwarcraft.com/thread.html?topicId=24401854554&sid=1

Support Services Information:

• Expanded Support Hours
  http://forums.worldofwarcraft.com/thread.html?topicId=21586249035&sid=1
  
  
• Experiencing a High Volume of Petitions
  http://forums.worldofwarcraft.com/thread.html?topicId=21585909062&sid=1