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_____Frequently Asked Questions - Read Me!

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Syndri
#0 - Sept. 10, 2008, 3:21 p.m.
Blizzard Post
This forum FAQ will be regularly updated based on questions frequently asked on the Customer Service forum. Additional threads on the following topics may be locked.


General Information - Support and You

1. In-Game Support Department and Customer Service Forum
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#1

2. Forum Avatars
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#2

3. In-Game Knowledge Base
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#3



General Information - Trials and Downloads

4. Upgrading Your Account
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#4

5. The Burning Crusade and Wrath of the Lich King Trials
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#5

6. Downloading the Client
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#6



Account Information

7. Compromised ("Hacked") Accounts
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#7

8. Account Actions
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#8

9. Virtual Property (Character & Item) Restorations / Escalations
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#9

10.Naming Concerns
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#10

11. Paid Character Transfer Concerns
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#11

12. Recruit-A-Friend, Part 1 (General Information)
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#12

13. Recruit-A-Friend, Part 2 (In-Game Benefits)
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#13

14. Recruit-A-Friend, Part 3 (Game Credits and Zhevra Mounts)
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#14



In-Game Information

15. AFK Behavior in Battlegrounds
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#15

16. Arena Points and Rating
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#16

17. Display Issues (Chat, UI, and Inventory)
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#17



Miscellaneous

18. Technical Issues & Realm Performance Concerns
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#18

19. Class & General Functionality Concerns
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#19

20. TCG Loot Card Redemption
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=2#20

21. The Armory
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=2#21

22. Forum Login Issues
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=2#22

23. The Forum Search Feature
http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=2#23
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Syndri
#1 - Sept. 10, 2008, 3:28 p.m.
Blizzard Post
General Information - In-Game Support Department and Customer Service Forum

  • I wish to file a complaint regarding your company's services. Since this is the Customer Service forum, why is it not the best place to voice my concerns?

      While we do refer to ourselves as Customer Service representatives, we are primarily responsible for providing customer service pertaining to in-game issues. This forum is moderated exclusively by Game Masters who have been trained to assist with in-game issues, and are ready and willing to address your individual concerns. If you are unsure whether or not your concerns are related to this department and are unable to find your answers in this FAQ, by all means we would ask that you pose your questions to us and we will assist you as best as possible. In the case that we are not best-suited to assist you, we will direct you to a more appropriate department/forum.


  • I wish to leave feedback about a Game Master who recently assisted me. To whom can I send this information?

      We do highly value your feedback. Please feel free to provide us with any comments or concerns regarding the quality of services provided by our in-game, or Customer Service forum support staff to [email protected].


  • I have a question pertaining specifically to an in-game issue not listed on this FAQ. Is there anywhere else I can go to find information about issues with which the Game Master department can assist before posting here?



  • Should I not being able to access the game client to submit a petition, is there any other way that I may contact the Game Master staff?

      You are welcome to email [email protected] with any in-game concerns you may have. Please note that, depending on the nature of your concern or question, we may ask you to submit an in-game petition at your next earliest convenience.


  • You guys are always so fun to speak with in-game! How can I become a Game Master?

      We are always looking for talented individuals who are passionate about the World of Warcraft to join the ranks of the Game Master department! You can find information for your employment inquiries in our Job News section here: http://www.blizzard.com/jobopp/


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Syndri
#2 - Sept. 10, 2008, 3:40 p.m.
Blizzard Post
General Information - Forum Avatars

  • Why doesn’t my avatar on the forums have the correct information? I’m not in that guild anymore, and my level is wrong!

      We are currently aware of an issue that prevents some players’ forum avatars from updating properly; this can affect the name or realm of your character if they have been changed recently, as well as its level and guild name. (Note: Due to this issue, it is also possible that recently created or deleted characters shan't update dynamically in our forum database, thereby allowing players to post on deleted characters, or preventing them from posting on newly created ones.) This is due to the fact that all forum data is pooled directly from the Armory. Information stored within this online directory may not always be accurate and, with this, changes may not always be updated to our forum database immediately.

      While the appropriate departments are working toward a resolution to ensure that the forum database is updated more regularly and consistently, there is a potential workaround to try in the meantime; however, there is unfortunately no guarantee that the process shall have any noticeable effect.

      If you click the “Select Character” link in the upper-right of the page and select a different character from the one experiencing the issue, post something on that, then reselect your main character, it may force the database to refresh its information for the affected character. Follow this with a quick relog of your posting or Battle.net account. There may also be multiple copies of your characters on the “Select Character” page, in which case you should be able to simply select the one with the most up-to-date information. We appreciate your continued patience, folks.



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Syndri
#3 - Sept. 10, 2008, 3:47 p.m.
Blizzard Post
General Information - In-Game Knowledge Base

  • What is the In-Game Knowledge Base? How can I use it to find out about newly arisen issues?

      Hail, gamers!

      We're very pleased to announce the implementation of our first-ever in-game Knowledge Base! As we continue to add pertinent articles to this exciting new feature, we'd love for each of you to explore the depths of information we've provided and offer us feedback via this thread.

      The idea of this Knowledge Base is to grant players the proper resources to examine "Top Issues," which should help spread awareness about issues which may be generating a good deal of petitions for our Game Master staff. In addition, we have scores of articles based on frequently asked questions our support departments have been receiving which will arm players with the cognizance of several aspects of the game's functionality and our underlying policies and procedures.

      Although the Knowledge Base is made to be very user-friendly, I'd like to briefly provide a run-down of its setup and functionality:

      The Knowledge Base can be accessed by selecting the red question mark (Help Request) in the lower right portion of the game's standard interface, similarly to the way one would ordinarily go about submitting an in-game petition.

      Knowledge Base layout:

      • MOTD "Message of the Day" is where one will find crucial messages, much like one can expect to see yellow "system messages" when logging into the game.

      • "Top Issues" button - Selecting this button will instantly provide players with a listing of the Knowledge Base top issues in the search field (the top issues will display when first opening the Knowledge Base). The results from this category are generated automatically based on the rate at which players are reviewing specific articles.

      • Search field - Players may input any keywords into this search function in order to retrieve related articles.

      • Category & Subcategory - Preset categories can be chosen if one wishes to browse articles pertaining to specific aspects of the game (example: one may choose to search for articles relating to "combat & PvP" with "battlegrounds" as a subcategory to view all related articles to this genre).

      • Search Results - Results on your search will be displayed in the big box in the middle. Clicking on any article will take one to the full body of that article.

      • Open a ticket - If at any time you are unable to find the article for which you're searching and have questions about an aspect of the game, feel free to use this button to submit a ticket as normal.

      Important Features:

      Performing a mouseover of any found articles or Messages of the Day will display the full subject text in a separate window.

      A "Hot Issue" will sometimes be noted with a little flame icon which indicates the article provides insight into a topic about which we are receiving many reported questions or concerns. An article will be flagged (or un-flagged) as such by our department manually.

      A yellow exclamation mark next to any article means it has been recently updated.



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Syndri
#4 - Sept. 10, 2008, 4:11 p.m.
Blizzard Post
General Information - Upgrading Your Account





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Syndri
#5 - Sept. 10, 2008, 4:18 p.m.
Blizzard Post
General Information - The Burning Crusade and Wrath of the Lich King Trials

  • What's the deal with this (The Burning Crusade or Wrath of the Lich King) trial? Is it like getting free game time?

      If your account is active, you will not receive any additional days of game play upon expansion trial activation; rather, the time associated with either trial will simply use available pre-paid time on the account as normal.

      Please note that you will not need to reactivate your subscription to try The Burning Crusade or Wrath of the Lich King trials if your account is inactive or does not possess any remaining pre-paid time. Such accounts will be reactivated and credited for the duration of the trial period (10 days) upon use.


  • If I've upgraded my account to an expansion trial, but do not wish to install the associated client, will I still be able to play my account?

      No. Once you've upgraded your account with the trial version of The Burning Crusade or Wrath of the Lich King expansion, you will be unable to play your account until you install the BC or WotLK client. This restriction will persist while the trial is active.


  • Is there any way that I may remove the expansion trial then?

      If you wish to have the trial period removed and your account reinstated to its normal status, you may contact our Billing department (http://us.blizzard.com/support/article.xml?articleId=20606).

      Please be aware, however, that the removal of an expansion trial is an irreversible process, as a BC/WotLK trial key may not be used on the account again. Once trial status is reversed in this manner, only a full retail purchase of The Burning Crusade or Wrath of the Lich King will allow for access of the expansion content.

      This means, additionally, that any expansion characters on the account will be inaccessible until your account is upgraded and that other characters in expansion areas will be automatically ported to another location.


  • What if I'm experiencing difficulty with the Blizzard Downloader?



  • I accidentally canceled the download process. Is there another way that I may begin it again?




    If you have any additional questions or concerns regarding your trial account, please visit our available FAQs at the links below:





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Syndri
#6 - Sept. 10, 2008, 4:51 p.m.
Blizzard Post
General Information - Downloading the Client

  • I've lost my discs and need to reinstall! Is there any way that I can download the game directly?

      Of course! All clients to which your account is presently upgraded are presently available for download within Account Management.

      To begin the downloading process, please visit: https://www.worldofwarcraft.com/account/download_wow.html

      (Note: You will need to log into your account using your account name and password and then select either PC or Macintosh to download.)


  • I only possess a standard World of Warcraft account. Do I need to install the expansion client(s), too?

      Although you will need to install The Burning Crusade and Wrath of the Lich King to access expansion content, you only need to install the Classic client should you possess a standard account.


  • Can the universal installer download and install expansion clients directly, or do I need to install the standard World of Warcraft client first?

      You can install the client for Wrath of the Lich King or The Burning Crusade directly without having to first install the standard World of Warcraft client. Simply select "Wrath of the Lich King" from the dropdown and the program will install the complete client, including World of Warcraft, The Burning Crusade, and Wrath of the Lich King (or the highest client to which your account is upgraded).


  • Do you have a mirror site to download patches?



  • Is there any way that I can have my discs replaced?




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Syndri
#7 - Sept. 10, 2008, 5:36 p.m.
Blizzard Post
Account Information - Compromised ("Hacked") Accounts

  • Help me! My password seems to have been changed and I can no longer access my account. What can I do?



  • Is there any way that I can make sure that my computer is secure? I don't want this to happen again.



  • Alright, I've cleaned my computer, but I'm having trouble retrieving my account. Apparently it's been locked! This is so annoying!



  • Okay, my computer is clean and I have changed my password. Access restored to my account, but all of my characters are deleted. How can I get them back?

      You will now need to contact our Game Master department via an in-game petition from any character on your account (create a new character, if necessary). You may also submit an e-mail to [email protected]; however, ALL reports of a compromised account must come from a character on the account, the registered email address of the account, or an account registered to someone with the same last name. Your claim will then be forwarded onto our Account Investigators for further analysis.

      Should one or more of your characters have been transferred to another realm or off your account, had its name changed, or provided with a re-customization without your permission, please complete and submit the Paid Character Transfer Abuse, Paid Character Name Change Abuse, and/or Character Re-Customization Abuse form(s):



  • My account is secure again and a Game Master restored my characters; however, I'm still waiting for an update on all of my missing items and someone closed my ticket. Did Blizzard forget about me?


      • We have not forgotten about you. The report of your missing items was forwarded internally to our Account Investigators, a group of Character Specialists who will work to determine how your account was compromised and what was lost as a result.

      Due to the nature of these investigations, though, as well as the number of similar cases which must be processed, it may take some time for us to contact you with further information. Rest assured, though: as soon as more information becomes available, you will be contacted via the e-mail address registered to the account. Until that time, your patience is greatly appreciated.


  • My investigation has concluded, but not all of my items have been returned. This is unacceptable! What can I do?

      Should you ever believe that further restoration is warranted, we encourage you to make an inquiry. You may do this by simply replying to any email sent by your assigned Specialist, or by emailing [email protected] directly.

      Regrettably, though we are continuously happy to assist, restoration may not always be possible. For more information about our Restoration Policy, please review the following article: http://us.blizzard.com/support/article.xml?articleId=20457


  • I'm still not getting this whole "account compromise" thing. Is there any more information available?




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Syndri
#8 - Sept. 10, 2008, 5:45 p.m.
Blizzard Post
Account Information – Account Actions

  • What is an "account action"?

      • An account action is usually a suspension or account closure (otherwise known as a ‘ban). In extreme situations where one or more of our policies are being violated Blizzard Entertainment may take actions against an account in an attempt to prevent the integrity of the World of Warcraft’s gaming experiencing being compromised.


  • Okay great, so now you’ve scared me. How can I prevent my account from being banned?

      • Firstly, understand that we have no intention of closing or suspending accounts if we can avoid it, and only actions that impose on other player’s gaming experience in a negative way or jeopardize the World of Warcraft’s gaming environment are addressed.

      The best way to avoid incurring actions on one’s account is by educating oneself as to the guidelines and policies that we ask players to follow. We make our policies available for all players to read and understand.

      A wealth of information on how to avoid actions being taken against your account can be found in an informative and easy-to-read guide called the How to Stay in the Game Guide: http://us.blizzard.com/support/article.xml?articleId=21506

      A list of legal documents can be found here: http://www.worldofwarcraft.com/legal/

      A list of in-game policies can be found here: http://www.worldofwarcraft.com/policy/


  • My account was actioned, what did I do?
    •
      Each time an account is suspended an e-mail will be sent to the registered e-mail address on the account detailing the specifics of the suspension; such as the policy violated, and in cases of harassment usually a copy of what was said in-game that resulted in the suspension will be included.


  • I don’t agree with the action taken against my account, who do I contact?

      • There are a few things to note on this topic. The Game Master department has no involvement with processing account action disputes; furthermore, the forums are not the appropriate place to discuss disciplinary actions taken against an account. Due to the sensitive nature of account actions a team of expert employees have been brought together to address account concerns (as detailed in the Forum Code of Conduct) – this is the Account Administration department, and they are the sole contact for challenging account actions.

      The Account Administration works 24 hours a day, 7 days a week 365 days a year. They are available by e-mail and web form only and their contact information is displayed on their web page here: http://us.blizzard.com/support/article.xml?articleId=21505


  • I posted about my banned account, but it was deleted!
    •
      As mentioned previously, the only contact for disputing account actions is the Account Administration department. All related posts may be removed, and multiple posts may lead to forum suspensions, up to and including permanent forum bans.


  • What if I've been suspended or banned from the forums? Is there any way that I can dispute these actions or find out more information about them?

      Should you have any questions regarding a forum suspension or ban, or if you wish to contest the application of either, please email [email protected].



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Syndri
#9 - Sept. 10, 2008, 6:15 p.m.
Blizzard Post
Account Information - Virtual Property (Character & Item) Restorations / Escalations

  • I would like to request that a character/item be restored. How do I do this?

      The first thing you will need to do is contact a member of the Game Master Department via the in-game petition system. This can be done by selecting the red question mark (?) located in the bottom control panel, next to your bags.


  • What information do the GMs need in my petition?

      The main rule of thumb here is to include as much information as is possible. If it is an item that was lost, include the name of the item, when it was lost, and how it was lost. If it was a character which was mistakenly deleted, include the name, class, level, race and realm of the character. The same basic idea goes with any restoration request: Include every ounce of information available to you.


  • I was told my petition was escalated to a specialist. What does that mean?

      At times, certain restoration requests require that your in-game ticket be escalated to a member of our Character Specialist Staff. Unfortunately, due to the sensitive nature of these issues, not to mention the very thorough verification and restoration process, this may take some time to be resolved. Each escalated issue is addressed in the order received; depending on the amount of restoration requests which demand our attention, this may take well over a week to be addressed.


  • Can I close my ticket once it's escalated?

      Once a petition has been escalated, it is imperative that the original ticket is not closed, edited or otherwise changed. Furthermore, do not create another ticket on the same character that submitted the restoration request; this shall overwrite the original petition and remove it from the specialist queue.


  • What if I need to submit a new petition to the Game Master staff while my escalated petition remains?

      If at any time you feel that your ticket has been overlooked, or have more information to provide concerning your original restoration request, feel free to create another petition; just make sure that when you do so, you do so from an alternate character. This will ensure that the original restoration request remains intact, and you do not have to begin the restoration process anew.


  • What is a Character Specialist anyway?

      These are Game Masters who are experts in the field of verifying and restoring losses. It is only through their diligence and verification that we are able to potentially restore a particular loss.


  • I was asked to confirm the usage of a limited restoration on my account; what are the limitations of the restoration procedure?

      A player and his or her account are permitted a limited number of instances in which the Game Master Department may assist with property recovery. We do not wish to encourage career victims, nor will we penalize players who legitimately make the occasional slip-up. Please remember, however, that reimbursement of any kind is not guaranteed. While we will make every effort to verify and restore your loss, the decision to reimburse your loss is entirely at Blizzard's discretion. If a player is repeatedly making poor decisions that result in lost property, we reserve the right to refuse further reimbursements.


  • My petition has been escalated for quite a few days! What gives?

      While our Character Specialists make every effort to resolve such concerns expediently, an escalated petition may require up to 2 weeks to reach completion. The duration of an escalation varies not only on how complicated a specific request is, but as well on the state of the queue and the flow of incoming petitions.

      For more information, please see Your Ticket Has Been Escalated!:
      http://forums.worldofwarcraft.com/thread.html?topicId=7736594759&sid=1


  • Have you an Item Restoration Policy?





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Syndri
#10 - Sept. 10, 2008, 6:30 p.m.
Blizzard Post
Account Information - Naming Concerns

  • I have decided that I do not like the name selected for my character. How can I go about getting it changed?



  • I understand you cannot change character names per our requests, but what if I feel my name is in violation of your Naming policy?

      Any concern regarding a possible violation of our policies should be reported to the Game Master department via an in-game petition (red question mark) as soon as possible. If your character name is in violation of our policy, it is much better that you report it yourself, rather than wait for another player to report the name. In many cases, we will provide greater leniency to a player reporting his or her own character name(s). Please note, that the choice to change a character name based on our Naming policy is at the sole disrection of Blizzard Entertainment. If a Game Master determines that your name is not in violation of current policy, it will not be changed under any further circumstances. The full Naming policy can be found here: http://www.blizzard.com/support/wowgm/?id=agm01722p



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Syndri
#11 - Sept. 10, 2008, 6:40 p.m.
Blizzard Post
Account Information - Paid Character Transfer Concerns

  • What is the Paid Character Transfer Service?

      This service (which can be found on the Account Management page) provides players with the ability to transfer their characters to another realm or another account (where they are the registered owner of the account). It's even possible to transfer a player to a different realm and a different account as part of a single transfer. The cost of each paid character transfer is $25.00 USD per character, and at this time we only except payment by credit card for these transactions.


  • Why can't I transfer my character to a specific realm?

      There are many factors that may prevent you from being able to move your character to a certain realm. The realm may be full or heavily populated, or it may have been less than 180 days since the realm was launched; you may be attempting to transfer from a PvE (Normal) or Role-Playing realm to a PvP realm; or there might be an upcoming free character migration to or from this realm.

      An updated list of currently eligible realms can be found here: https://www.worldofwarcraft.com/account/character-transfer-realms.html


  • I want to move a character from my account to my (parent/sibling/friend)'s account (or vice versa). Is this possible?

      The account-to-account transfers are intended to allow a player to move characters from one account to another, so long as the player is the registered owner of both accounts. This service is not intended to allow players to transfer characters from/to accounts that they are not the owner of. Please remember that it is not possible to legally transfer the ownership of an account from one player to another, and that doing so (or allowing someone other than the registered user to log into the account) is a serious violation of our Terms of Use and may result in the suspension or termination of the account.


  • Why does the page refresh when I attempt to finalize my character transfer?

      This "finalization loop" that some players are experiencing when attempting to pay for their transfer is due to the use of a credit card that is unable to process (for whatever reason). Our Billing and Account Services Department is working to make this more apparent to the player so that they do not continually attempt to finalize their transfer using the same credit card information. If you are experiencing this issue, we would recommend that you try using a different credit card to finalize your transfer.


  • How long will it take for my character transfer to be completed?

      Depending on the amount of transfers currently being processed, it may take anywhere from a couple minutes to a few days for your transfer to completed. You will be notified via e-mail as soon as your character has been successfully moved to the new realm, and at that point it will be necessary to visit the Transactions page and finalize your transfer. The Transactions page can be viewed at any time to determine the status of your current transfers.

      It can be found here: http://www.worldofwarcraft.com/account/character-transfer-status.html

      For more information about the Paid Character Transfer Service, please refer to the following FAQ: http://www.worldofwarcraft.com/info/faq/paidcharactertransfer.html



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Syndri
#12 - Sept. 10, 2008, 7:14 p.m.
Blizzard Post
Account Information - Recruit-A-Friend, Part 1 (General Information)

  • What is "Recruit-A-Friend"?

      Our new referral system allows you to send friends and family members trial activation keys for World of Warcraft via email. With these keys, those whom you refer will be able to set up their own trial accounts completely free of charge. The trial period for these accounts lasts 10 days.

      With this, trial accounts created through your referral will become “linked” with your account. This link will open up a number of benefits for characters on both the veteran and recruit account including increased experience, character summoning, and level gifting!


  • How do I recruit a friend?

      Log into Account Management (http://www.worldofwarcraft.com/account) and click on the “Recruit-A-Friend” option and then on the "Click Here to Recruit a Friend" button. This will take you to the actual referral page where you can enter a friend's email address and name one at a time. If you want, you can also enter a message that will be included in the invitation email.

      Note: If you wish to recruit a friend or family member, you must possess an active World of Warcraft account. Trial accounts may not recruit additional accounts until fully upgraded.

      For more information, please see our Recruit-A-Friend Procedure (http://us.blizzard.com/support/article.xml?articleId=26269)!


  • How soon will I be linked to my recruit’s account?

      The link between veteran and recruit account will be established as soon as your friend or family member registers his or her Recruit-A-Friend Authentication Key and starts a trial account.


  • How long will I be linked to my recruit(s)?

      The link between the veteran and recruit account will last for 90 days from the date that the recruit account is created.

      Remember: For the link to work properly, your recruit must create a new World of Warcraft account using the 10-day trial key in your invitation email. In addition, accounts created or referred prior to 08/05 will be ineligible.


  • How can I tell if I’m linked to an account?

      You can see how many accounts to which—and with which accounts, specifically—you are linked by visiting the Recruit-A-Friend (http://www.worldofwarcraft.com/account/recruit-a-friend.html) home page within Account Management. The “Linked Accounts” tab will list your veteran’s or recruit’s name, their status, date of referral, and date of your link’s expiration.


  • How many invitations does a veteran account possess? And with many accounts may a veteran account be linked?

      A veteran account possesses 5 Recruit-a-Friend invitation slots. If an issued invitation is not claimed within 30 days, the slot will refresh; if an invitation is claimed, however, and a trial account established, the slot will not refresh for 90 days (or until the corresponding account link is broken).

      Similarly, a veteran account may be linked with up to 5 accounts at any given point in time.


  • Can a link be removed before the 90 day period expires?



  • Does this promotion only apply to new subscribers? Can I recruit someone using a Scroll of Resurrection?

      This promotion is valid only for those accounts referred and created after 08/05 and via an Authentication Key sent through a Recruit-a-Friend invitation email. It may not be used to revive an inactive account or be applied to accounts using a Scroll of Resurrection.


  • When my friend or family member upgrades from a trial account to a full version of the game, will that break the link between the accounts?

      Nope! The accounts will remain linked for 90 days regardless of which client your recruit is using.

      Note: Your friend or family member will be required to upgrade should he or she wish to continue playing past the 10-day trial period.


  • If my recruited friend or family member recruits an account, as well, will I be linked to both?

      No. You will only be linked to your recruit.


  • If I already subscribe to an account (under my name) and wish to start a new account (also under my name) through the Recruit-A-Friend program, will that second, new account receive these benefits?

      Yes. If the new account is created using an Authentication Key from a Recruit-A-Friend invitation email, it will be linked with its recruiter and receive the benefits.

      With this, you are absolutely welcome to “recruit” yourself, allowing both veteran and recruit accounts to be in your control.



Official RAF FAQ, Part 1: http://us.blizzard.com/support/article.xml?articleId=20588
To Part 2 (In-Game Benefits): http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#13
Back to Table of Contents: http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1
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Syndri
#13 - Sept. 10, 2008, 7:14 p.m.
Blizzard Post
Account Information - Recruit-A-Friend, Part 2 (In-Game Benefits)

  • What in-game benefits will linked accounts receive?

      • Recruit and veteran characters can summon one another to each other’s locations across the globe.
      • While adventuring with your linked friend or family member, you will each gain triple experience while partied up to level 60.
      • For every two levels recruit characters earn, one “grantable” level is gained. Recruit characters may then grant these levels to lower level veteran characters.

      Note: In-game benefits will only be available while an account link is active.


  • How do I summon a friend?

      While partied, simply right-click your target’s portrait and select “Summon Friend.” You may also summon your friend through the Social Tab by clicking on the icon next your target’s name within your Friends List.


  • Are there any limits on when and where I can summon my friend?

      You may summon a recruit character once every hour; recruit characters may also summon you on a one-hour cooldown. Although the ability to be summoned ceases at level 61, characters of this level or above may still summon their friends as long as the summoning target is level 60 or lower.

      Note: Characters on accounts which are not BC- or WotLK-enabled may not be summoned to BC- or WotLK-specific zones. These include Blood Elf, Draenei, and Death Knight starting areas, as well as the whole of Outland and Northrend.


  • Do I always gain triple experience while I am linked to my recruit?

      No. In order to receive triple experience, you must be partied with a character on a linked account. With this, both characters (veteran and recruit) must be present for each kill and quest completion.

      Also, should monsters or quests be marked as “Low Level” for either character, triple experience will not apply.


  • Is quest experience tripled, too?

      Yes, but only if both veteran and recruit characters are present for quest completion and if the monster or quest is not marked as “Low Level” (typically gray in difficulty, though sometimes green) for either linked character.


  • Do our characters (my character and my recruit’s character) have to be same level in order to receive triple experience?

      No, but the linked characters must be within 3 levels of one another in order for both to receive triple experience. If this level requirement is not met, only the lower level character will receive the bonus.

      For example: Should a veteran character be 5 levels higher than a recruit, only the recruit’s character will be eligible for triple experience.

      All standard restrictions and requisites will continue to apply.


  • How can I tell if I’m receiving triple experience?

      Triple experience will be noted in your Combat Log as follows:

      “Player gains ‘X’ experience (‘Y’ exp Refer-A-Friend bonus)”

      The “X” value represents the total amount of experience gained, while the “Y” value represents how much extra experience is gained as a result of the Recruit-A-Friend promotion.
      For example: If a monster is normally worth 25 experience (while partied) and you kill it, should you be eligible for triple experience, your Combat Log entry will appear as “Player gains 75 experience (50 exp Refer-A-Friend bonus)”.


  • What if I'm partied with multiple recruits with whom I’m linked? Do I get quadruple or quintuple the experience?

      No. Although you may be linked with multiple accounts, the maximum increase you can receive at any given time is 300% —triple the normal amount.


  • Will the experience bonus apply to only one character? Or are all characters linked to the account eligible to receive it?

      All characters below level 60 on both the veteran and recruit account are eligible to receive the experience bonus.


  • How does this affect rested experience?

      If characters are ineligible for triple experience, normal experience rules apply and rested experience will be consumed. Rested experience, however, will not be used while triple experience is active.


  • Is reputation increased, as well?

      Yes, though only by 10%. This increase will only affect normal mob kills which typically yield reputation; reputation provided by quest completion or other activities will not be eligible for the bonus. All requisites for triple experience must be met for the reputation increase to apply.


  • At what point do experience and reputation bonuses end?

      Characters will no longer be eligible for triple experience and increased reputation gain once level 60 or when the account link breaks after 90 days.


  • If I transfer a character to a recruit or veteran account, will that character then be eligible for both experience and reputation bonuses?

      Yes, though only if the character is below level 60.


  • How can my recruit grant me levels?

      Your recruit will need to right-click your target character's portrait and select “Grant A Level.”

      Note: Characters must be within 100 yards of one another for level granting to work properly levels may not be granted cross-zone.


  • Are there are any restrictions on granting levels?

      Yes:

      1) Levels may only be granted to characters on a veteran account by characters on a linked recruit account
      2) Levels may only be granted to characters of the same faction and on the same realm
      3) Levels may not be granted to characters over level 59
      4) Levels may not be granted to characters of equal or higher level
      5) Levels may not be granted once a 90-day account link breaks.

      With this, once a level is granted, it may not be used again. For example: If a recruit character possessed 15 "grantable" levels and provided 10 to a veteran character, only 5 would remain for future use.


  • At what level is the first “grantable” level gained?

      The first “grantable” level is gained at level 2.


  • At what level do recruit characters cease to gain levels to grant?

      The ability to gain levels stops at level 60.


  • What is the maximum amount of “grantable” levels a single recruit character can achieve?

      At this time, a recruit character can gain up to 30 “grantable” levels.

      Note: When our new Recruit-A-Friend program launched, the maximum number of levels a single recruit player could earn was 29. This maximum value was increased to 30 with the launch of Patch 3.0.8. Unfortunately, this change was not retroactive; thus, recruit characters created prior to 3.0.8 may only be able to gain 29 levels in total.


  • Can all of these levels be granted at once?

      Yes.


  • Can “grantable” levels be saved and then used at later and higher levels?

      Yes. Although a recruit character will cease to gain levels past level 60, previously-gained levels will not immediately disappear. That said, all “grantable” levels will need to be used before the 90-day link expires, as these levels will not be available once the link is removed.


  • If I transfer a character with unused “grantable” levels to another realm, will that character get to keep them?

      No. Unclaimed levels are not moved during a character copy or transfer. Be sure to use them before you transfer.


  • What if a level 50 character is transferred to a recruit account, will that character be able to grant 24 levels right away?

      No. “Grantable” levels are only provided for every 2 levels gained while on the recruit account.


  • What if a veteran character doesn’t want to level up? Is there an option to refuse a granted level?

      Yes. Veteran characters are first asked to accept or decline a granted level before it is applied.



Official RAF FAQ, Part 2: http://us.blizzard.com/support/article.xml?articleId=25716
To Part 3 (Game Credits and Zhevra Mounts): http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1&pageNo=1#14
Back to Table of Contents: http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1
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Syndri
#14 - Sept. 10, 2008, 7:44 p.m.
Blizzard Post
Account Information - Recruit-A-Friend, Part 3 (Game Credits and Zhevra Mounts)

  • How can I earn the free 30-day credit?

      For each friend or family member you refer who upgrades to a retail version of World of Warcraft and purchases a subscription plan, you will receive a credit for 30 days of free game play.


  • When will I earn this 30-day credit?

      Your account will receive 30 days of free game play after an upgraded recruit account enters its first billing cycle.


  • Can I earn multiple 30-day credits with the Recruit-A-Friend promotion?

      Yes! These rewards will be given to you for each account you refer that meets the criteria listed above.


  • Can I use the free 30-day credit on a different account or at a different time?

      No. The 30 days of free play game play are immediately applied to your account once your recruit enters his or her first billing cycle; the credit may not be transferred.


  • If my recruit cancels the account before purchasing subscription time, can I still earn the 30-day credit and Zhevra mount?

      No; however, should your recruit reactivate the account and purchase a subscription plan at a later time, you will still be eligible for the rewards.


  • On this note, how can I qualify for a Zhevra mount? Are all accounts eligible?

      Only linked veteran accounts are eligible for our promotional Zhevra mount. Each eligible veteran account will qualify for this item once a recruit account upgrades to a retail version of World of Warcraft and purchases 60 days of game time.

      Again, in order for your veteran account to be eligible for this mount, it must be linked with a recruit account. Friends and family members who have created an account prior to 08/05 will not qualify for this promotion and will not be linked with your account.


  • So, at what point will I be able to redeem a Zhevra mount, specifically?

      You—and all other veteran players—will be able to redeem this item once a recruit account is charged for 60 days of game time.

      Note: Payments provided by Credit Card, PayPal, or Payment One will not process until both the recruit account’s trial time and 30-day credit expire. That is, should your friend or family member pay for a subscription via one of the methods listed, it will be approximately 30 to 40 days before your account qualifies for a Zhevra mount.


  • Can a recruit account use Pre-Paid Game Cards or Game time to subscribe? If so, will my veteran account still qualify for a Zhevra mount?

      Yes. Should a recruit account use a 60-day Pre-Paid Game Card or Pre-Paid Game Time to subscribe, your veteran account will not only qualify, but you’ll be able to redeem your Zhevra mount immediately.

      Unlike Credit Cards, Paypal statements, and payments through Payment One, Pre-Paid Game Cards and Pre-Paid Game Time are processed right away and do not stack behind trial time or pending 30-day credits.


  • Will all characters on my veteran account receive a Zhevra mount?

      No. Only one mount may be redeemed per qualifying referral.


  • Once I qualify for a Zhevra mount, how do I redeem it?

      Visit the Account Management page and click on the Recruit-a-Friend option. Select the "My Rewards" tab then "Claim This Reward!” From there, choose the realm and character on which you wish to receive this item. It will arrive in your character’s in-game mailbox.


  • I’m having trouble redeeming my Zhevra mount on the website. What can I do?

      If you are being consistently redirected, clear your cookies and cache and try again. You may also need to try the redemption process using either IE or Firefox, as other browsers often experience an error.


  • Are there different Zhevra Mounts available? If so, how can I choose the color of my mount?

      There is only one model available for our promotional Zhevra Mount. Although artwork for our advertisements may suggest color variation, all mounts provided are black-and-white.


  • Is the Zhevra an epic or standard mount?

      Zhevra mounts are of epic quality and require Journeyman Riding skill to use.


  • Can I redeem the Zhevra mount after the 90-day link expires?

      Yes.


  • Do I get to keep the mount after the 90-day link expires?

      Of course! The Zhevra is yours for eternity.



Official RAF FAQ, Part 3: http://us.blizzard.com/support/article.xml?articleId=25717
Back to Table of Contents: http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1
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Syndri
#15 - Sept. 10, 2008, 7:47 p.m.
Blizzard Post
In-Game Information - AFK Behavior in Battlegrounds

  • I love getting something for nothing. Will I get in trouble for sitting inactive in a Battleground by automating my character just enough to keep me from being removed from the match?

      Yes. We would like to take the time to remind players that utilizing automated play—or “botting”—to prevent your character being removed from a Battleground due to inactivity is a violation of the World of Warcraft’s Terms of Use (ToU). While we understand that there are times you may need to leave your computer during a battle, you should not do so for an extended duration or make use of any system to prevent your character from being automatically logged off.


  • What if I'm just not in the mood to play? Battlegrounds are hard, and I'd much rather just sit in a tower and make daisy chains. If I'm not using automation software, is this type of behavior okay?

      No. Each battleground—Warsong Gulch, Arathi Basin, Alterac Valley, Eye of the Storm, and Isle of Conquest—contains within it a set of prescribed objectives which must be achieved in order to win. As winning matches is the intended purpose (or end goal) of our battleground system, refusing to participate in the completion of these objectives is considered a violation of policy. This applies whether or not automation software is enabled.


  • Why is this something Blizzard wishes to stop?

      This away from keyboard (AFK) behavior reduces the enjoyment of all other players who are actively participating in that battleground. Furthermore, earning honor without participation goes against the spirit of the battlegrounds. Engaging in such activities may result in action taken against your registered World of Warcraft account. We consider this behavior to be a serious concern, and while we regret the necessity to take disciplinary action, our utmost commitment is to preserve the fun and integrity of the World of Warcraft.


  • Having learned this, I wish to report other players for engaging in this type of activity. What is the best way to do so?

      With the implementation of our "Report AFK" feature, you simply need to right-click a player's name and select "Report as AFK." When a player is flagged as being inactive through this feature, they will no longer receive Honor Points or Marks of Honor for that match. In order for them to continue to gain the bonuses from the Battlegrounds, the inactive character will need to participate in PvP combat.

      If a player is suspected of using a 'bot', or other system to keep himself or herself from being marked as AFK—Away From Keyboard—while not being at their keyboards, you are free to report those players to our In-Game support staff. A Game Master will respond to the petition, and take the appropriate actions. Please note that immediate repercussions in response to a report may not be seen, but repeated petitions about the same character are not needed.


  • Okay, so how do I go about reporting these players for being AFK?

      As noted before,to report another player for being AFK in battlegrounds, all you need to do is right-click on their portrait, minimap or world map dot, or their name in the raid tab and select “Report as AFK”. When enough reports are received, a debuff will be added. This will prevent the player from receiving honor, marks and in addition the player will be unable to complete their daily quest for that battleground. To eliminate this, the player will need to enter PvP combat of some form; PvE combat will not remove the debuff, only attacking something that is PvP flagged will do so.


  • Knowing is half the battle, Syndri! Where can I read more about this Blizzard policy?




Back to Table of Contents: http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1
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Syndri
#16 - Sept. 10, 2008, 8:12 p.m.
Blizzard Post
In-Game Information - Arena Points and Rating
Our developers posted a thread discussing the rationale behind the most recent update to the arena rating system here:
Q u o t e:
We recently introduced a new Arena matchmaking system with the intent of better matching up players against opponents of similar skill level, and to address potential abuses under the old system. We realize that many players have questions regarding the new system, and as such, we would like to provide more insight into the new matchmaking system.
  • First and foremost, the primary goal of the new Arena matchmaking system is to match players against opponents of similar skill, regardless of your or your opponents’ team rating. This means that once an estimated skill level is determined, you will more likely be matched against other players of a similar skill level. Please note that the estimated skill level is constantly being evaluated and will adjust based on each team’s continual performance. Ratings that are won or lost also take into account skill level, so that you will not suffer a high penalty if you lose against a team that is much better than their actual team rating.

  • Another important aspect of this new Arena matchmaking system is a smaller range of maximum rating that can be won or lost. Because of the differences between how the new system assigns rating points at the end of a match, we are still tweaking rating gain versus loss per match to improve the experience.

  • If you were previously ranked with a high skill level and decide to create a new team, it should now be much easier to reach your team’s correct rating. This ensures that players will not feel penalized for moving between teams, and high ranked teams will not feel penalized for trying out new players without much risk to the team rating itself.

  • Finally, the core and fundamental reason for the new Arena matchmaking system is for players to participate in Arena games that are fun. We feel that with this new system, higher ranked players will most likely find the challenges that they seek, newer players will no longer feel that Arenas are closed to them, and players will not feel as penalized for trying new things in the Arenas.

We like the way that matchmaking works in the new system and feel that it is working as expected. However, we acknowledge that there are some aspects of the way rating is calculated under the new system that could use some tweaking. As with all things, your enjoyment of the game and its systems are very important us, and this system was implemented in an effort to further promote the enjoyment of the Arenas. As always, we welcome your feedback and would constantly be striving to make this system even better.


To address remaining questions regarding how personal and team rating and 'match making rating' or MMR are calculated, this post was composed on our PvP forums:
Q u o t e:
But I’m 70/30, what about that?
If you are 70/30 and we think you are 1300, your MMR will climb to roughly 1533. You will then be matched with 1500+ teams, and your record should decrease to 50/50.

Yeah, so why is my rating still going down then?
The team rating will drop until it reaches the average match-making rating of the teams you beat 50% of the time. For example, if we are matching you against 1200-rated teams, and you are winning half the time, it will drop to 1200. If you are winning 70% of the time against 1200-rated teams, then your MMR and TR should move up to 1433.

But I’m not matching 1200-rated teams, I looked these teams up and most are near 1500.
It is likely that those teams have an MMR of 1200, even though their TR is 1500. This means that even though they look like 1500 or 1400-rated teams, they have been playing more like 1200-rated teams this season.

No matter what I do, my rating dives to 1300
If your team rating keeps diving to 1300 while you win 50% of your matches, then you are winning matches against 1300 players.
Being 1300 means:
-- You go 50/50 vs 1300 teams
-- You are better than 25% of all teams
It means that the teams we are matching you against have average MMRs well under 1500.

How will I get to 1650?
-- The definition of a 1650 team in both the new and old system is “Better than 68% of all teams on this BG in this bracket”
-- To be 1650, your team needs to be better than 68% of all teams
-- This means you will beat a team with an MMR of 1500 63 out of 100 matches, and go 50/50 vs. a team with an MMR of 1650

Wait, why 63%? Shouldn’t it be 68% then?
-- Smart question! The reason it’s not 68% is because a 1650-rated team does not always perform exactly at 1650. We take this into account.

But I’m stuck at 1300, I never get to play those higher-rated teams.
-- A 1650 player will win about 4 of 5 matches against a 1300 player
-- If you are at 1300 but belong at 1650, you should be winning 4 of every 5 matches
-- If you do that, your MMR will go up steadily, and you will face harder and harder opponents
-- Once you move your MMR to 1650, your TR will follow

How long will this take?
-- This depends on how much evidence we have that you *were* a 1300 team
-- If your team *Really* is a 1650 team, average case is 40 games
-- But it can go higher and lower. Great luck = 16, Terrible luck = 150

I guess that’s correct theoretically, but it’s very discouraging.
We do believe that we can improve the experience for teams that start at 1500 and go down from there. However, the changes we prefer merit waiting for the next arena season.

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Syndri
#17 - Sept. 10, 2008, 8:58 p.m.
Blizzard Post
In-Game Information - Display Issues (Chat, UI, and Inventory)

  • Help! I'm no longer seeing Trade or General channels. What can I do?

      The first thing to do is ensure that your public chat channels are set properly and that your character has joined each successfully. To do so, please complete the following steps:

      1. Travel to a major city. Ironforge and Orgrimmar seem to be popular choices, but any of the six capital cities (the others are Stormwind, Darnassus, Thunder Bluff, and Undercity) will do.

      2. Type the following scripts one by one into your chat window, ensuring that you follow the spacing, capitalization, and punctuation precisely as they appear below, and pressing Enter after each:

        /script LeaveChannelByName("Trade - City");
        /leave General
        /leave LocalDefense
        For private channels, use /leave channelname (no quotes), e.g. /leave guildmages

        Note: If you receive an error message after entering one of these scripts, then it has not been entered properly; if that is the case, it may help to copy them straight from your browser window and paste them into the chat window in-game, to ensure that nothing is missed. Also, it is not necessarily a bad sign if nothing occurs after you put these in; so long as you do not receive an error message, youre in good shape.


      3. Now for the easy part. Type the following into your chat window, pressing Enter after each:

        /join General
        /join Trade
        /join LocalDefense
        For private channels, use /join channelname (no quotes), e.g. /join guildmages


  • I'm unable to see any in-game chat. I can't see what other players are saying or what I'm typing. I'm also missing my Combat Log tab. What the heck?

      Often, one's chat settings may become partially corrupted or altered. The result is usually that of missing chat channels, tabs, askew fonts, or an inability to read incoming or outgoing messages. The simplest resolution for these issues is a quick reset of your chat settings, achieved by typing "/resetchat" into your chat window while logged into the game.



  • Resetting my chat's settings didn't help. With this, I'm unable to purchase vendor items or move anything to or from my bank. What's happening? Why is this happening?

      A large number of issues can occur due to complications with a players User Interface (UI), and may often be resolved by restoring the UI to its default settings. The most effective, successful method of ensuring a complete restoration of default settings is proceeding with a full reset of one's UI.

      The Reset UI process mainly involves either renaming or deleting what is sometimes affectionately referred to as The Holy Trinity, that is: the WTF, Cache and Interface folders, which may be found in the World of Warcraft directory - usually this is where WoW.exe is located; as an update to this procedure as of patch 2.0.1, we ask that players please refrain from deleting or renaming the WDB folder. The steps are as follows:

        1) *IMPORTANT* Exit the World of Warcraft to your desktop by logging out of the game and exiting. If World of Warcraft isn't closed, then these steps won't have the desired effect.
        2) If you used an "installer" for a custom UI, see if it has an "uninstaller" and use it.
        3) Inside the World of Warcraft Program Folder, delete the "WTF," "Cache," and "Interface" folders.
        4) Restart your computer.
        5) Please do not reinstall Addons prior to testing the issue you were experiencing.
        6) Make sure that you are using WOW.EXE or LAUNCHER.EXE to start the game. Please do not run any UI installers beforehand, as we want to eliminate them as part of the issue.
        7) Upon launching the game, you should see the Intro cinematic movie and be prompted to agree to the Terms of Use. Once you authenticate past the login screen, the “AddOns” button should no longer be visible at the lower left corner of the character selection screen. Both points mentioned previously must hold true if you should complete the aforementioned steps correctly.


      Currently there is an option that can be accessed from the login screen which carries the ‘Reset UI Settings’ label. Please note that this is option will simply reset your configurable UI Options to default, it is not a full user interface reset. The label on this option will likely be changed in a future content patch. Here’s a more detailed explanation:

        Basic Interface Panel Options Reset:
        (Note: This will reset all standard Blizzard Interface Options including those not accessible from the Interface Panel. This WILL NOT remove any installed addons or third party UI mods.)
        1) Exit the World of Warcraft by logging out of the game to your login screen.
        2) On the login screen, click on the “Options” button.
        3) Click on the “Reset UI Settings” button.
        4) Click on “Okay” to confirm the base UI options reset.


      The standard full user interface reset will no longer reset key-bindings and macros. While under normal circumstances it shouldn’t be necessary to reset these settings, here are the steps you can take if you desire to do so:

        Macro Removal:
        (Note: This must be done in-game. There is no current method of resetting all macros. Macros must be manually deleted one at a time.)
        1) Open your “Create Macro” window in-game by going to the options menu in-game and pressing the “Macros” button or by typing in “/macro” (without the quotes) into your chat window.
        2) Select the macro tab you wish to remove a macro from (General Macros or the Character Specific Macro tab).
        3) Select the macro you wish to delete and click on the “Delete” button on the bottom left hand corner of the “Create Macro” window.
        4) Follow the same procedure to delete additional macros.

        Key Bindings Reset:
        (Note: This must be done in-game)
        1) Open your “Key Bindings” window by going to the options menu in-game.
        2) Choose whether you want to reset your general key bindings or character specific key bindings by checking or un-checking the “Character Specific Key Bindings” check box in the upper right hand corner of the “Key Bindings” window.
        3) Click on the “Reset To Default” button.


      Some players wonder why Game Masters so often offer these steps to address issues which have been reported. The short answer is: Because they work. A veritable cornucopia of issues can be resolved by resetting ones User Interface, even if they do not at first glance appear to be related. Also, advising players to reset their UI is helpful as a starting point, especially if the issue is not one for which we have devised a more specific resolution. If the issue persists after resetting ones UI, then the Game Master may investigate other possibilities in their efforts to resolve the matter at hand.

      More information can be found here: http://us.blizzard.com/support/article.xml?articleId=20377



Back to Table of Contents: http://forums.worldofwarcraft.com/thread.html?topicId=9679802928&sid=1
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Syndri
#18 - Sept. 10, 2008, 9:07 p.m.
Blizzard Post
Miscellaneous - Technical Issues & Realm Performance Concerns

  • I've been getting frequently disconnected from places like Blackwing Lair and Alterac Valley. This is terribly affecting my ability to successfully obtain Epic L00tz! What's going on?

      We do have realm technicians in constant monitoring of all of our realms, who are addressing any stability concerns as quickly as possible. If you feel you are experiencing an isolated issue beyond any realm performance circumstances, please visit our Technical Support page. Here, you will find common solutions to specific disconnections, client-side performance issues, etc. If you are unable to locate the information for which you are searching, you may contact them from the same page as well: http://www.blizzard.com/support/wow/


  • The Technical Support department is closed and I don't feel like waiting for an email. Since Blizzard posters seem to frequently respond on the Customer Service forum, can I just ask my question here?

      It is in your best interest, and ours, that you contact our Technical Support department. They have been trained to adequately assist with any technical issues you maybe experiencing currently. The Game Master department does not have the proper training to attempt to assist with such issues, and therefore will likely continue to redirect you to Technical Support. If you'd prefer not to contact Technical Support directly, you can pose your concerns on our WoW Technical Support forum here: http://forums.worldofwarcraft.com/board.html?forumId=11110


  • My realm just crashed! Are you aware that my realm is down and no one can login?

      Our realm technicians are monitoring these situations and will have them corrected as quickly as possible. While we can sympathize greatly with the frustration you are feeling, there is no need to report such realm issues to us, as these situations will be verified and addressed as rapidly as is feasible. We will provide further information regarding any current realm issues when avaialable. For further details, try checking our Realm Status forum: http://forums.worldofwarcraft.com/board.html?forumId=11113



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Syndri
#19 - Sept. 10, 2008, 9:23 p.m.
Blizzard Post
Miscellaneous - Class & General Functionality Concerns

  • Does Blizzard care at all about Paladins? And Druids? What about Warriors? I bet they care about Warriors.

      Our development staff takes great pride in working to balance each class, while providing them with multiple facets of specializations to allow for a feeling of customization for each player. This is a constant work in-progress, as new content is implemented on a regular basis. The best place to report constructive interest in altering game functionality from the way in which it was designed is on our WoW Suggestions forum: http://forums.worldofwarcraft.com/board.html?forumId=11122


  • What if my idea concerns another facet of game play—like the inclusion of monkeys, for example?

      Again, should you possess an idea, thought, or recommendation concerning any element of game play or policy—no matter how small, silly, or obstensibly irrelevant—please do not hesitate to create a post within our Suggestions Forum. So long as your idea is written civilly and respectfully, we absolutely welcome its presence.


  • I've posted on your Suggestions forum, but I'm being ignored. Why doesn't anyone read our suggestions?

      Our development staff does regularly monitor the Suggestions forum for player feedback and suggestions. Although your ideas are considered, we are unable to guarantee any direct addressing or implementing of your specific suggestions. The Suggestions forum is used by our development staff to gauge player feedback on various functionality concerns on a regular basis; however, there are many players who have different ideas for the general direction of the game. Ultimately, game functionality is determined by the developers who have designed the World of Warcraft.



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Syndri
#20 - Sept. 10, 2008, 9:49 p.m.
Blizzard Post
Miscellaneous - TCG Loot Card Redemption

  • So, I have this Loot Card. How do I get my in-game item?

      To redeem an in-game item offer, it's best to visit Upper Deck Entertainment's website before proceeding. The following link is provided on all available TCG Loot Cards:
      http://entertainment.upperdeck.com/wow/en/products/loot/default.aspx

      This webpage will list these instructions:

      Q u o t e:
      1. Gently scratch off the metallic layer on the card with a coin to reveal the code.
      2. Click on the button below to go to Blizzard's redemption page.
      3. On the Blizzard redemption page, enter the code printed on your card, along with your game region and realm. Once this step is processed, you will receive a new code that can be used to get your item in the World of Warcraft online game. Make sure you either write down this code, or print it out. This code cannot be recovered if it is lost.
      4. Log into your World of Warcraft online account and select the character you'd like to have own the item. Be especially careful with this step, as each code can only be used for one character. These items are also soul bound, so once they belong to a character, you won't be able to move them to other characters. These items will also be specific to one server, so make sure you choose the correct one. If you choose the wrong server, there will be no way to validate your code.
      5. Go to Booty Bay in Stranglethorn Vale. Once you're there, look around on the docks for a goblin by the name of Landro Longshot. Speak to him, and select the item your code is for. Based on the Loot Card you redeem, you will receive the following in-game item.


      At the bottom of the page, you will note a "Click Here" button. This will redirect you to Blizzard’s Promotion Code Retrieval Page: http://www.worldofwarcraft.com/misc/promotion.html

      Select the region and realm on which you wish your item to be redeemed and enter the Loot Card code. You will receive another code at this point; this is the code you will use in-game. To retrieve your item, log into your desired character, travel to Booty Bay, and speak with the goblin, Landro Longshot. Input the new code and complete the redemption process.


  • Where can I enter UDE Card Points?



  • Is there any way that I can see how many points I possess or on which items I spent my points?




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Syndri
#21 - Sept. 15, 2008, 11:19 p.m.
Blizzard Post
Miscellaneous - The Armory

  • Why is my character not appearing in the Armory?

      Inactive characters and characters below level 10 will not display in the Armory.

      Please note that those characters which have recently reached level 10 may not appear within our directory's pages; as information exchange between our associated databases is not immediate, it may take a few days for one's character to show up appropriately.

      With this, if your character is active on an EU realm set, you will need to use our EU Armory (http://eu.wowarmory.com/); as designed, the US Armory will only display those characters on our North American realms.


  • My character's profile is not displaying the correct level/gear/reputation/guild/ arena points or rating; why?

      As mentioned above—though to expand further—the database which stores all in-game character information is separate from the database through which one may search in the Armory; in effort to keep all Armory searches as timely and efficient as possible, the latter database will update with less frequency than its in-game counterpart.

      This said, one's character profile is intended to update at every successful log out; however, this information may not amend for several days. While these incongruities are not unexpected (given that the Armory is presently in Beta), they still merit investigation; please feel free to use the "Report an Error" button located at the bottom, left-hand corner of the screen to alert our staff of any notable discrepancies. You may also wish to email [email protected] for more in-depth explanations.


  • I am unable to load Armory pages; help!

      If you are experiencing difficulties loading or accessing pages within the Armory, please delete your cookies, cache, and temporary internet files before proceeding.

      For Internet Explorer:

      Go to "Tools."
      Navigate to "Internet Options."
      Click "Delete Cookies," "Delete Files," and "Clear History."

      For Firefox:

      Go to "Tools."
      Navigate to "Clear Private Data."
      Click "Cookies" and "Cache."
      Hit "Clear Private Data Now."

      You may also wish to use an alternate browser should the above troubleshooting prove unsuccessful.


  • I am a Linux user and am unable to use the Search Function.

      Due to Flash requirements, Linux users may find it difficult to search for character and guild profiles. This is an issue of which we are aware and which we plan on addressing in the near future.


  • Can I "opt-out" of the Armory?

      No; this particular option is currently unavailable. While we do not possess any present intention to allow our players to opt-out of basic Armory features (character display, talent build, arena teams, and reputation), we do plan to introduce more complex functionalities; these upcoming functionalities will be "opt-in"/"opt-out," thus granting our players the opportunity to display or omit correlated information as desired.


  • When using the Find an Upgrade feature some items are listed from quests for the opposite faction.

      Our system does not discriminate, nor does it check to see with which faction one is associated. We are aware of this particular inconvenience, though do not have any immediate plans to amend its present functionality.


  • Wait. Wasn't there a sticky post with this information?




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Syndri
#22 - June 24, 2009, 10:12 p.m.
Blizzard Post
Miscellaneous - Forum Login Issues

  • Whenever I try to log into my forum account, I receive the message "Your account is inactive" and I'll have no posting characters available. What's up?

      Should your account's payment status be listed as "Pending," posting access may be limited until the payment is finalized. As a result, you may receive the message "Your account is inactive" or "The characters on this account are unavailable, as the account has expired or is prohibited from posting" when logging into the World of Warcraft forums.


  • How can I tell if my payment is pending?

      To check your payment's status, you can visit the Payment History page (http://www.worldofwarcraft.com/account/payment-history.html) within Account Management. If under "Status" (on the right hand side) it says "Pending," payment has not yet been finalized. This usually persists for about 24 to 48 hours.


  • Why can't I post on specific forums?



  • I'm not on trial account. Why do I keep receiving the message "The account you are logged in with is not able to post on this forum"?

      If you are receiving the message "The account you are logged in with is not able to post on this forum," this typically means that your posting session has timed out. Clicking in your browser's "Back" button can normally refresh your session; however, if this does not work, you may need to delete your browser's cookies, cache, and temp internet files and then close and reopen your browsing window.

      • If you are using Internet explorer, click on Tools in the menubar at the top, select Internet Options, Look for the Temporary Files or Browsing History section and click the Delete button; Make sure to delete Files and Cookies when prompted.
      • For Firefox, select Tools from the menubar, click Clear Private Data, and make sure Cache and Cookies are selected and click the "Clear Private data now" button
      • For Safari, in the menu bar click on Safari, select Preferences, Security, Show cookies and Click remove all.


  • Everytime I try to log in, I keep getting a random "Login Error." What does this mean?

      If you are receiving the message "Login Error" when attempting to log into the World of Warcraft Forums (http://forums.worldofwarcraft.com) we recommend taking the following steps to correct the issue:

        1. Clear your internet browser's cache, cookies, and browsing history.
        2. Utilize another browser type, or version.
        3. If your password is more than 15 characters in length or contains symbols (_#$&^%), you will want to choose a new password.


      If it seems that no posts are being created by any other posters around the time you are experiencing this issue, it's possible our forum login servers are down. You may simply need to try again in about 10 to 20 minutes.


More information may be found here: http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26002
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Syndri
#23 - July 8, 2009, 6:47 p.m.
Blizzard Post
Miscellaneous - The Forum Search Feature

  • Whenever I click on the "View All Posts By This User" button for my characters, nothing comes up. I know I've posted in multiple threads, so why did you delete all my posts, Blizz?!

      If you happen to click on a poster's "View All Posts By This User" button and find that no posts are listed, this does not automatically mean that all posts by that posting character have been deleted. It's more likely that our in-forum Search feature has been temporarily disabled. When our Search feature is disabled, no results will be returned when prompted.


  • Why is the Search feature disabled?

      Whenever website traffic increases, our in-forum Search feature will be temporarily disabled to assist with load balancing. This helps ensure that navigation throughout our website and forum network is as smooth and uninterrupted as possible.

      If you wish to locate a specific post while the Search feature is disabled, you may wish to use an online search engine like Google. When using Google, you can narrow your search parameters by including "site: forums.worldofwarcraft.com" within your query.


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