Frequent Disconnects - WoW kills Internet

#0 - Aug. 16, 2007, 3:15 a.m.

This is a very odd problem, and I'm not certain what might be causing it. Any help would be appreciated. This is basically what happens:

1) Log in to Doomhammer, play anywhere from 5-45 minutes
2) WoW hangs up, as if I'm "lagging out," and at the same time, I can no longer browse the internet, use AIM, or vent
3) Finally goes to the "Disconnected from server" screen, and the internet comes back up, and all of those other functions continue to work

At that point, I will be able to login into WoW again, only to have the same thing happen half an hour later. Unfortunately, it's extremely hard to get a tracert at this point because this time that I'm actually "disconnected" is so small. This makes it impossible to do arena, as I could disconnect at any time and lose my team the game.

I'm using a Netgear WGR614v2 router. My ISP is Time Warner Cable - Roadrunner. I live in Central North Carolina. It's important to note that these disconnects - only occur - while playing WoW. I have been able to play counter-strike with zero problems. It's also important to note that I didn't have any of these problems until Monday night, when the service provider went down for about 12 hours. It came back up, and since then, I've been getting frequent disconnects in WoW. Thanks for any help that is possible.

Davidhc

#5 - Aug. 16, 2007, 5:43 p.m.

Hello Kiyoshi,

Q u o t e:
It's also important to note that I didn't have any of these problems until Monday night, when the service provider went down for about 12 hours. It came back up, and since then, I've been getting frequent disconnects in WoW.

You may want to power reset your network since your ISP went down. Try shutting down your computer, and unplugging both your router and Cable or DSL modem. Then plug the Cable or DSL Modem back in after a minute, and let it fully power up until all of the lights are solid. Then plug in the router and let it fully power up. Finally, boot up your computer, and try logging in.

You've eliminated the router as the cause for the disconnections since you've bypassed it. Anyone else reading this should try bypassing their router too. If the router is the issue, update its firmware. Here are a few examples of how to update router firmware:

Linksys (http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=3410)
D-Link (http://support.dlink.com/faq/view.asp?prod_id=966&question=General-Routers)
Belkin: http://www.belkin.com/support/article/?lid=en&aid=5947

What's the make and model of your Cable Modem?

You may want to try changing the speed and duplex of your Network Adapter:

Click on Start.
Click on Control Panel.
Double click on the System icon (in Windows XP, you may need to click Switch to Classic View on the left hand side of the screen).
Select the Hardware tab.
Click on Device Manager.
Expand the section labeled Network Adapters.
Right click on your network card and select Properties.
Click on the Advanced Tab
Click on Speed and Duplex (or Media Type or Connection Type)
Change the value to 10 or 100 Mbps Full Duplex

Davidhc

#14 - Sept. 18, 2010, 3:25 p.m.

I'm locking this ooold thread. Please create your own thread, and post as much info as you can about your network:

Firewall (McAfee, Norton, ZoneAlarm, etc.)
Network Adapter and Drivers (http://us.blizzard.com/support/article/21137)
Router make and model (this should be printed somewhere on the front or back or bottom)
Cable or DSL Modem make and model
ISP (Internet Provider)
Location (City, State)