Paid Character Transfer Concerns: Post Here.

Update - 08/19, 12:15 a.m. PDT
We've investigated every report in this thread, and the vast majority of those accounts that were experiencing issues transferring look to have gone through successfully at this time. We do have a handful of accounts which will be receiving individual attention in those rare and unique cases where you may have transferred, but may be missing gold and/or items.

I want to reiterate that the source of this issue which affected those realms in the Ruin and Vindication Battlegroups appears to be resolved. If you are experiencing an issue with the Paid Character Transfer service at this point, I would suggest to check the FAQ on this subject (http://www.blizzard.com/support/wowbilling/?id=abl02008p) before posting in this thread.

Update - 08/17, 4:56 p.m. PDT
First and foremost, I would like to extend my most sincere appreciation -- on behalf of the myriad departments actively investigating multiple concerns with the Paid Character Transfer service -- for both the wealth of information you folks have provided in the form of example cases, and the immense patience you've shown in light of our continued research. The assistance you've offered has proven invaluable to our efforts.

While there are regrettably no conclusive updates to provide at present regarding the progress of our work, you have my utmost assurance that all of the appropriate parties -- members of our development team, server technicians, database administrators, Billing representatives, and in-game support -- are currently working in conjunction to resolve this matter with all possible expediency. As soon as new information or developments come to light, we shall make certain that you are made aware posthaste. For now, your patience is very much appreciated. :)

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Good evening, ladies and gents!

We've begun to receive reports of potential issues with Paid Character Transfers conducted either from, or to, realms in the Ruin and Vindication Battlegroups; we are currently working with our server technicians to investigate the matter in more detail. If you have received all the appropriate e-mail correspondence regarding a transfer -- and finalised the pending transfer accordingly -- please post here if any of the following is true:

a) The transfer has been finalised, but the character still exists, unlocked, on its original source realm.
b) The transfer has been finalised, but the character appears on neither the source nor destination realm.
c) The transfer has been finalised, but any other oddities have occurred (gold or items not transferring, etc.).

If you believe yourself to be affected by this issue, please post the following information in this thread for further perusal:

• Character Name:
  
• Character Level/Class:
  
• Source Realm:
  
• Intended Destination:

If the transfer is to a different account under the same name, please post the name and realm of a character on the destination account. This information shall be conveyed to the appropriate departments in hopes that the cause of the issue may be determined, and a more permanent resolution subsequently devised. We shall ensure that you are informed of any developments in our research. Thank you for your assistance. :)

To ensure that we understand the specific nature of your issue, folks, can you either post (a), (b) or (c) from the original post, or describe your concern if it doesn't fit any of them? Our interest is in gathering as detailed information as is possible, to aid our analysis. Thanks much. :)

Edit: Note, this is directed at the following posters for the moment:

Krismara
Mercester
Repentence

If you see this message, please edit your posts with the necessary information.

Update - 08/17, 4:56 p.m. PDT
First and foremost, I would like to extend my most sincere appreciation -- on behalf of the myriad departments actively investigating multiple concerns with the Paid Character Transfer service -- for both the wealth of information you folks have provided in the form of example cases, and the immense patience you've shown in light of our continued research. The assistance you've offered has proven invaluable to our efforts.

While there are regrettably no conclusive updates to provide at present regarding the progress of our work, you have my utmost assurance that all of the appropriate parties -- members of our development team, server technicians, database administrators, Billing representatives, and in-game support -- are currently working in conjunction to resolve this matter with all possible expediency. As soon as new information or developments come to light, we shall make certain that you are made aware posthaste. For now, your patience is very much appreciated. :)

Q u o t e:
Quick question Pavonum, will all of this have to be put on hold until the weekday or are the departments still weeding out this nasty problem during the weekend hours?

I have every confidence that the proper authorities shall put all necessary time into their efforts, Peachy; this is among our top priorities. :)

Let me thank everyone that has posted in this thread for not only their continued patience, but their help in posting their issues which allowed our departments to troubleshoot and resolve this issue.

We've investigated every report in this thread, and the vast majority of those accounts that were experiencing issues transferring look to have gone through successfully at this time. We do have a handful of accounts which will be receiving individual attention in those rare and unique cases where you may have transferred, but may be missing gold and/or items.

I want to reiterate that the source of this issue which affected those realms in the Ruin and Vindication Battlegroups appears to be resolved. If you are experiencing an issue with the Paid Character Transfer service at this point, I would suggest to check the FAQ on this subject (http://www.blizzard.com/support/wowbilling/?id=abl02008p) before posting in this thread.

Q u o t e:
Still waiting for a blizz confirmation that this problem has been fixed for all new xfers, hopefully even while they work on the current problem they are working to prevent future problems as well. Post up some infoz blues. :D

The first post in the thread has been updated. :)

Q u o t e:

Update - 08/19, 12:15 a.m. PDT
We've investigated every report in this thread, and the vast majority of those accounts that were experiencing issues transferring look to have gone through successfully at this time. We do have a handful of accounts which will be receiving individual attention in those rare and unique cases where you may have transferred, but may be missing gold and/or items.

I want to reiterate that the source of this issue which affected those realms in the Ruin and Vindication Battlegroups appears to be resolved. If you are experiencing an issue with the Paid Character Transfer service at this point, I would suggest to check the FAQ on this subject (http://www.blizzard.com/support/wowbilling/?id=abl02008p) before posting in this thread.

Q u o t e:
And they still aren't saying anything about LOCKED chars. SIGH!

You haven't posted any details about your locked character, Kyrana, so let me ask, did use the following link to see if you could finalize the transfer?

https://www.worldofwarcraft.com/account/character-transfer-status.html

Hey gang,

We're still investigating the cause of the "locked" character issues some of you are experiencing. As the PCT system almost exclusively falls under the control of our Billing Department, the In-Game Support department is pretty limited in what we can do for players in this situation.

Nonetheless, please be assured we are taking a look at each case reported and compiling this into a report. I expect we'll see more movement on this issue on Monday, when Billing resumes their normal work hours.

For those of your whose characters are still locked, please make sure you have gone to the link below and attempt to finalize the transfer.

https://www.worldofwarcraft.com/account/character-transfer-status.html

If that does not resolve the issue or if you have another issue that is not resolved by the troubleshooting steps found in the following thread please contact our Billing Department.

http://forums.worldofwarcraft.com/thread.html?topicId=174684624&sid=1

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) Monday through Friday 8AM-8PM (PST) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.