Did some people not get the new mount?

#1 - March 9, 2021, 8:14 p.m.
Blizzard Post

some guildies told me they didn’t the tree mount or saw the gift in their collections, i got mine, but the only diff i can think is i voted for one of the mounts when the page for it first came out.

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Community Manager
#9 - March 9, 2021, 8:25 p.m.
Blizzard Post

The Wandering Ancient mount is being granted procedurally to all players who have purchased Shadowlands on their account. The process is taking some time to work through them all.

Thank you for your patience!