#0 - Aug. 11, 2008, 2:21 p.m.
Blizzcon ticket problem
#7 - Aug. 11, 2008, 2:39 p.m.
#17 - Aug. 11, 2008, 2:42 p.m.
We are looking into this. It may be a case of thousands all trying to access it at the same time.
Stay tuned.
#42 - Aug. 11, 2008, 2:57 p.m.
But yes, the webserver is getting slammed pretty hard at the moment.
#65 - Aug. 11, 2008, 3:04 p.m.
I'm about to head home for the day -but everyone's favorite Birdman will be overseeing and get back as soon as something is known.
Please be nice :)
#167 - Aug. 11, 2008, 3:35 p.m.
I'll do my best to keep you updated!
#305 - Aug. 11, 2008, 4:08 p.m.
1, 2, 3... 10... 100000?
Let me know!
#441 - Aug. 11, 2008, 4:13 p.m.
I think I have enough data in regards to the number of tickets!
Thanks guys!
I'll provide updates ASAP.
#540 - Aug. 11, 2008, 4:26 p.m.
Q u o t e:
Hey there, everyone!
We are well aware of an issue preventing players from purchasing Blizzcon tickets. Our Web Administrators are working as quickly as possible to remedy the issue, but I'm afraid there is no ETA at this time.
**Please be aware that Billing and Account Services and the In-Game Support Department will be unable to provide assistance with ticket purchasing until this issue has been resolved.**
We sincerely appreciate your patience.
Updates will be provided as soon as possible.
http://forums.worldofwarcraft.com/thread.html?topicId=8765632317&sid=1
#655 - Aug. 11, 2008, 4:47 p.m.
Q u o t e:
EDITED BY A GM! THEY DO CARE!
Of course we do!
Unfortunately, however, caring doesn't make updates come any quicker!
Sit tight.
#761 - Aug. 11, 2008, 5:05 p.m.
Should I hear anything different, I'll let you know.
#937 - Aug. 11, 2008, 5:38 p.m.
I understand how frustrating and nerve-racking this issue is and hope to be able to provide additional information shortly. Web Administrations are addressing a few more things and hope to resolve the issue in the very near future.
I still do not have an ETA to provide, but I will let you know if more information becomes available.
#960 - Aug. 11, 2008, 5:41 p.m.
Q u o t e:
Is my login issue related? I've been able to successfully login and try to process the transaction for the past (nearly) four hours. Now all of a sudden I can't login and can't retrieve my password and can't register with that same email address.
Just wondering!
From post #761:
Q u o t e:.
To be clear, we believe that that account creation and login issues are related to the same issue that is causing ticket purchasing errors. With that being said, we're working as quickly as possible to address this.
Should I hear anything different, I'll let you know.
:)
#1008 - Aug. 11, 2008, 5:49 p.m.
I'm still awaiting more information, guys.
#1048 - Aug. 11, 2008, 5:55 p.m.
**Please be aware that Billing and Account Services and the In-Game Support Department will be unable to provide assistance with ticket purchasing until this issue has been resolved.**
#1340 - Aug. 11, 2008, 6:33 p.m.
Q u o t e:
Blizzard Employee
WTB Update + ETA. Paying 200 rl G's for tickets!
This is top priority right now, and we are still actively looking into this issue. I can tell you that we have confirmed that no tickets have been purchased at this time, so no one should fear that they are going to be sold out while they are refreshing.
I’ll continue to try and provide updates as we get them, guys. I know you’re frustrated, thank you though, for remaining civil while we sort this out. It is appreciated. :0)
#1579 - Aug. 11, 2008, 7:08 p.m.
Q u o t e:
WE NEED A BLUE RESPONSE
Many responses have been given. Regrettably, though, we do not yet have an ETA.
As soon as an ETA becomes available you guys will be the first to hear it.
#1846 - Aug. 11, 2008, 8:01 p.m.
I highly recommend that you not participate in these sorts of gatherings as it can result in account action.
Thank you all for your understanding.
#1893 - Aug. 11, 2008, 8:08 p.m.
Expressing frustration is perfectly acceptable; however, when you start negatively impacting another player we need to step in. It is for this reason that we must discourage massive demonstrations.
#2220 - Aug. 11, 2008, 8:58 p.m.
Q u o t e:
any updates on the tickets/site?
Not yet!
If you're having trouble keeping up with the thread and the blue posts herein, you may want to check the **Blizzcon Ticket Purchasing Issues** sticky for notable updates.
http://forums.worldofwarcraft.com/thread.html?topicId=8765632317&sid=1
#2380 - Aug. 11, 2008, 9:36 p.m.
#2463 - Aug. 11, 2008, 9:49 p.m.
Q u o t e:
This morning, we experienced some technical difficulties with ticket sales for BlizzCon. Please be aware that no tickets were sold during the service interruption. If you reached the confirmation screen but did not receive an email receipt, the order did not go through.
We have found and addressed the source of this morning’s issues, and ticket sales are now functioning correctly (though extremely high traffic volumes may still result in occasional delays). We’d like to apologize for the inconveniences caused by these issues, and to thank you for your patience as we resolved them.
Please try to log into your Blizzard Account at this time. If you are still having difficulties, let me know!
#2587 - Aug. 11, 2008, 10:02 p.m.
#2837 - Aug. 11, 2008, 10:34 p.m.
Q u o t e:
Soo... where is Blue?
We're still here.
We have no new information at this time; we're currently awaiting an update as this issue is still being investigated.
We're unfortunately unable to provide updates when they're not yet available. The appropriate information will be provided when we have it.
#2917 - Aug. 11, 2008, 10:43 p.m.
#3027 - Aug. 11, 2008, 10:55 p.m.
Q u o t e:
Most of the Blizzard employees are probably eating donuts and laughing at our posts.
I wish I had a donut. =(
Look folks, we're wanting to have this issue resolved so that we can get you your tickets as quickly as possible.
It seems that the heavy amount of traffic may be the major factor in this issue, but it's being investigated for any other causes. Other than that, we do not have any readily available information to be provided.
#3343 - Aug. 11, 2008, 11:32 p.m.
#3424 - Aug. 11, 2008, 11:44 p.m.
#3439 - Aug. 11, 2008, 11:47 p.m.
Q u o t e:
So now we cannot vent our frustrations
You're welcome to do so here, provided that the commentary does not violate the Code of Conduct.
#3480 - Aug. 11, 2008, 11:54 p.m.
Q u o t e:
They may not know exactly what's going on but they could in fact be social and just entertain us for hours and hours.
*dances*
>.>
#3591 - Aug. 12, 2008, 12:10 a.m.
Q u o t e:
Reythur this may be a stupid question but do you use the same account for the store that you use for Forums and wow accounts??
The Blizzard Store account is based off an account that is made via the store that uses an e-mail address as the primary login.
Q u o t e:
By my calculations they will close their phone lines at 5PM PST and then go home.
Our Billing department will be open until 8PM PST.
#3804 - Aug. 12, 2008, 12:42 a.m.
Q u o t e:
I know you're working as hard as you can blizzard. But please, you have thousands of people here clawing at your door. Please dedicate someone to talking us through this. Not just an update every hour. Most of us have been glued to our monitors since 10am EST.
I'm still here, Bowhemian. ^_^
When there is something to say, I'll say it. =/
#3854 - Aug. 12, 2008, 12:49 a.m.
Q u o t e:
Reythur, is it possible to find out whether this maintenance, or rather this sale, will be put on hold overnight?
We're requesting more information regarding the maintenance time frame; if anything pertinent arises, we'll let you know. ^_^
Q u o t e:
The pants are coming off.
*hands Tandie a belt*
Here, I think you might need this.
#4284 - Aug. 12, 2008, 2:02 a.m.
#4306 - Aug. 12, 2008, 2:05 a.m.
Q u o t e:
Wish the blues would just be more active answer questions.
Any question that I've yet to answer means that I do not at current have an appropriate answer for it. As I just mentioned, I'm gathering as much information as possible.
Q u o t e:
Appreciate it, out of curiosity where'd Aderek go? Did the PR portion of this fiasco get thrown onto your shoulders reythur?
His shift ended for the day; I took over as he was leaving. ^_^
#4346 - Aug. 12, 2008, 2:11 a.m.
Q u o t e:
Maybe a blue can answer that.
I'm here because I enjoy my job. ^_^
#4728 - Aug. 12, 2008, 3:16 a.m.
Q u o t e:
Answer me this, if nothing else, will we all be up all night taking care of this mess? Or are the IT fellas going home when billing ends at 8pm?
Our Billing department's hours of operation have no bearing on any technical issues that are being addressed.
We're still working to get as much information regarding any possible ETAs provided, however, due to the issues that tend to arise when providing any ETA we'd rather not provide one until we are sure.
#4799 - Aug. 12, 2008, 3:27 a.m.
Q u o t e:
you work wayy to late my dear :/
I'll be here for a few more hours. ^_^
#4941 - Aug. 12, 2008, 3:50 a.m.
We do not have an ETA at this time.
#5108 - Aug. 12, 2008, 4:21 a.m.
Q u o t e:
Is this going to be fixed all night till tomorrow? Or are you guys leaving this as tomorrows assignment?
My previous post still stands:
Q u o t e:
The determination between whether or not the Blizzard Store will remain under maintenance overnight has not yet been made. I do know that the issue is being addressed as quickly as possible and at current we hope to have the site up and running sometime in the near future.
We do not have an ETA at this time.
http://forums.worldofwarcraft.com/thread.html?topicId=8765782561&sid=1&pageNo=248#4941
Q u o t e:
I know there's no ETA on when the service will return, but is there any information available on how many tickets have sold/are left? I'm starting to worry :( <3
That information is not readily available.
#5130 - Aug. 12, 2008, 4:26 a.m.
Q u o t e:
Hm, could you maybe elaborate on the process you have to go through to get any information?
Step 1: Wait.
Step 2: ????
Step 3: Profit.
I would like to mention that I appreciate the relative calm that most of you been handling this matter with. It's certainly appreciated and I really do want you guys to get you your tickets. <3
#5243 - Aug. 12, 2008, 4:47 a.m.
Q u o t e:
Reythur you have to atleast let us know before you leave for the night. You have helped even with the limited amount of information they gave you.
I'll do my best to provide as much information as I can prior to my departure. You're stuck with me for a while still though. =P
Q u o t e:
Reythur... buddy... I don't envy your position but got to ask,.... is there any mechanism for determining the number of tickets left? Or is that just crazy talk?
That information is not readily available.
#5268 - Aug. 12, 2008, 4:52 a.m.
Q u o t e:
Can I have a shoulder rub and a cookie?? Maybe a pat on the head????
I've got metal claws...
But...
*give cookie*
/pat
Q u o t e:
Reythur how much longer will you be here? We'll miss you when you're gone ;_;
When the clock says "Go Home Already!". =P
#5323 - Aug. 12, 2008, 5:03 a.m.
Q u o t e:
"We require more minerals."
Construct additional pylons.
>.>
#5429 - Aug. 12, 2008, 5:17 a.m.
Q u o t e:
Reythur can you comment about the login failed issue? So far I have been here since early morning and haven't logged in once. Just wondering if that will be fixed when the other issues are fixed?
Any issues that are being experienced are part of the entirety. They're all being addressed.
It appears that some of you were able to get your tickets while the store was up briefly; that makes me happy. Please note that they're still doing maintenance on the store and it's possible that making it active is part of the testing process. Any complications that may arise are likely to fall under the same circumstances as the ones experiences earlier in the day.
Again, I'll provide more information when it's available.
#5454 - Aug. 12, 2008, 5:21 a.m.
Checking your orders history may also provide additional information; apparently checking this on the EU store works as well.
Q u o t e:
How many tickets are left. I dont want them to go in this "testing" phase.
I've already stated a number of times that the information regarding the amount of tickets left is not readily available, Novaflow. =/
#5550 - Aug. 12, 2008, 5:38 a.m.
Q u o t e:
Rey i would really like an answer please, do i call blizz in the morning?
As I stated earlier:
Q u o t e:
If you have not received a confirmation e-mail it is possible that the transaction did not completely process; you'll need to either wait to see if it gets sent once the store comes back up or call our Billing department in the morning. Adversely you could go through the process again, but this may incur additional pending payments. Please be aware that any held payments need to be addressed through your credit card company first; they will inform you how to proceed after that.
http://forums.worldofwarcraft.com/thread.html?topicId=8765782561&sid=1&pageNo=273#5454
#5570 - Aug. 12, 2008, 5:43 a.m.
Q u o t e:
Update: 9:40 PM PDT
We are continuing our work on bringing the website back up, however, we have decided that we do not want to make everyone wait until the early hours of the morning, hoping at a chance to purchase tickets. Thus, we will not bring up the website until after the beginning of business day tomorrow, Tuesday, August 12. We want to assure everyone that a great majority of tickets are still available for purchase.
http://forums.worldofwarcraft.com/thread.html?topicId=8765632317&sid=1#2
Get some rest!