#0 - March 28, 2007, 3:45 a.m.
Here's some quick background on my current situation...I am hoping for some actually helpful responses rather than an generic piece of crap.
Here's an e-mail I sent to Blizzard(minus personal information) regarding my account that was banned due to..im assuming, a keylogger.
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Q u o t e:
Info - From: -
Info - Name: -
Account - ---------------------------
Account - Character(s): -
Account - Name: -
Account - Realm: -
Account - Region: United States
Description - -----------------------
Hello.
My account was recently hacked, I'm assuming, since I had a keylogger installed on my computer.
Long story short, I reformatted and got that bugger outta here!
Anyways, I was sent an e-mail that my account was banned due to "economy exploitation". While i'm not exactly sure what that is, i'm guessing the hacker sent some of my gold or something of the such off in large amounts? I don't know.
All I do know is this: I'm losing $$$ i've spent on playtime and i'm becoming unpatient with every day that passes. I understand Blizzard services a small amount of 8million people worldwide, yet by now you guys should have a large enough staff to deal with problems like these in a timely manner. This is in no way customer service...
I would appreciate if I could get a status update, or my account unlocked.
Thanks
Another WoWer,
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Ok, so about after 1 week of waiting for a response, I finally received one an hour ago. Here it is:
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Q u o t e:
Greetings,
Thank you for contacting us regarding this account issue. After a review of the account in question, we have found that it has participated in exploitive activities. Further, it has been found that the registered user of the account has shared account login information and allowed others to access the account. Unfortunately as a result, the account will no longer be accessible in any way and will not be reopened under any circumstances. Please note that these actions are taken to maintain integrity within the World of Warcraft, and are not taken lightly.
Please review the World of Warcraft Terms of Use (http://www.worldofwarcraft.com/legal/termsofuse.html) which states in Section 6 [Security of Login Information] that "You are responsible for maintaining the confidentiality of your Login Information, and you will be responsible for all uses of your Login Information, whether or not authorized by you."
Additionally, Section 3 [Establishing an Account] states that your Password is to be kept confidential at all times and you are solely responsible for the security of your Password. You may not disclose your Password to anyone, or allow your Password to be used by anyone other than yourself and/or your one (1) minor child. You are responsible for maintaining the confidentiality of your Password, and you will be responsible for all uses of your Password, whether or not authorized by you. Also, note that the security of the Account is your responsibility. Furthermore, Blizzard does not recognize the transfer of Accounts. You may not purchase, sell, gift or trade any Account, or offer to purchase, sell, gift or trade any Account, and any such attempt shall be null and void.
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After reading the generic email, I replied with another e-mail to the AA team, hopefully receiving some actually support.
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Q u o t e:
Hello,
Ok, first off: I am extremely sad that Blizzard has such horrible account workers...this is just SICK. How exactly did I share my account password? WHY would I? I have been a paying customer since 2 months after the release of WoW and I've spent countless hours leveling and farming just in order to play and enjoy the game...and it all get's taken away with 1 horrible account research. That is just absurd. I have no clue on how Blizzard checks the logs, or even if they do, but check them again. Check them good.
Do I need to give a detailed story on what exactly happened every step that week? I will if I need to. Do I need to have a conference or meeting with an account worker? I will do it. This is totally unacceptable and just an expression of what poor customer service Blizzard offers.
Seriously, I will send my harddrive into Blizzard so they can analyze it and look in the fragments/whatever to prove that I did not share my password with ANYONE minus my one child(he is currently 16). That is legal under the terms of use..no?
You may not disclose your Password to anyone, or allow your Password to be used by anyone other than yourself and/or your one (1) minor child.
Out of all seriousness, I am quite "pissed off" at the lack of professionalism and customer service I have received regarding my account.
I request that either a) I call Blizzard and have a conference, or b) my account be rechecked and actually looked into rather than a weekly generated "exploitive account" e-mail.
Please respond with something rather than a generic generated, customer service-lacking e-mail.
A sad ex-Blizzard fan,
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I'm pretty sure I won't receive any response back, so I've decided to take my fight to the public forums.
I am calling for some REAL customer service from an actual person. I am willing to take my fight to a big stage if need be...I can fax information, mail information, e-mail information, have phone conferences with Blizzard employees and much more. I want my account back, after the countless hours i've spent into it, you would too.
