My wow account banned for no reason?

#0 - July 26, 2008, 5:45 a.m.

Hi. This is my friends account im using to make this post. Before I even started to play wow I had also been afraid of giving out my personal name. Because I had also tried to avoid identity theft. I never give out my real name. Whenever I started playing world of warcraft I put a random name under my wow account. I played wow for about a year and a half. I had never had any problems. I enjoyed playing my 70 rouge. All of a sudden one day I log in and im banned. I go to the website and it says banned go to your email. I went to my email and it says invalid contact info? I think I got banned for no reason. A couple weeks before that my account got stolen. I think I signed up for some forum website and accidentaly used my wow username and password. Anyways I got the wow account by calling billing and support. I cannot send in my real ID because its not really my name so they cannot verify it. If I could talk to somebody who works for blizzard about my account. I have my cd keys. My burning crusade cd keys. I know my made up account name. I know the answer to the secret question. I know the address and phone number. The email under my account. I hope somebody who works for blizzard will contact me. Wowaccountadmin@blizzard.com is sending me a lot of automated responses and isn't really solving this problem.

Syndri

#5 - July 26, 2008, 3:36 p.m.

I'm guessing that the account in question is actually locked and not permanently closed—though we'll see. If you can provide a name and realm of a character on the account, I'll be happy to check.

Please understand, though, that providing false information (either at account creation or during an account's life) is considered a breach of the Terms of Use, Dittle. Whatever status your account may be representing at present is definitely merited, albeit frustrating.

Syndri

#7 - July 26, 2008, 4:08 p.m.

Yup. The account's simply locked, not closed. :)

Did you receive the PDF document requesting a notary seal? Complete it, fax it in, and perhaps attach a cover sheet and/or a follow-up email explaining your situation.

Visit here, as well, for helpful tips and hints regarding the whole faxing process:

http://forums.worldofwarcraft.com/thread.html?topicId=6762836524&sid=1

Good luck!

Syndri

#9 - July 26, 2008, 4:50 p.m.

Correct. Which is why your account was locked in the first place. I'm asking that you contact Account Administration through either a cover letter or preemptive email to alert them to this point.

May I ask if you've another account in your possession?

Syndri

#12 - July 26, 2008, 5:01 p.m.

I would sincerely consider that you take this time, then, to make sure that your account, and its information (email address, account login, and password), are secure and not shared with any friend, relative, associated, or otherwise. That is, if you willing shared any of your data, don't do so again. Or, if you were perhaps compromised, ensure that your computer system is devoid of potential keyloggers.

For the latter, here's a helpful thread:

http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

I would suggest emailing wowaccountadmin@blizzard.com, yes. You'll likely also need to phone Billing on Monday, depending (it wouldn't hurt to phone them, anyway, if you've not yet heard back from AA on Monday). Try to get that notary retrieval form completed in the meantime, too.

Syndri

#15 - July 26, 2008, 5:07 p.m.

Frankly: Because it's the rules.

That, and the rules are purposefully placed. How are we to know whether or not you simply bought the account? The actual holder could have easily provided you with the CD Key and Secret Question/Answer upon purchase.

Syndri

#20 - July 26, 2008, 5:14 p.m.

Here's a more detailed explanation I provided previously, Dittle:

http://forums.worldofwarcraft.com/thread.html?topicId=7736888179&postId=76698554592&sid=1#20

Q u o t e:
Should an account become compromised through the inception of a keylogger, it's possible that all standard methods of verification will be compromised, as well. There are many situations wherein one's address, full name, and email password are inputted and subsequently "stolen" by these malicious programs. This makes verbal or email confirmation ineffective.

With this, if one is purposefully sharing an account, it's not uncommon for all extracurricular information to be shared, as well. This holds particularly true if one sells or purchases an account through or from a third-party source.

The most reliable method of ensuring ownership is through the submission of an ID. In dire circumstances, we will even require a Notary seal. We implement these "checks" when it's clear that the holder is having difficulty maintaining the security of an account. We make these submissions necessary in order to help protect an account and its characters.

Hopefully this will help. :)

Syndri

#23 - July 26, 2008, 5:37 p.m.

We already went over this, Dittle. This is why you'll want to contact Account Administration through email or cover letter to inform them of this point, as well as phone Billing on Monday.

There are no guarantees that you'll be able to recover your account, but there still exists the possibility.