Welcome: Please Read!

Welcome to the World of Warcraft discussion forums! This forum is here to provide you with a friendly environment where you can discuss all aspects of World of Warcraft with your fellow players. Community forums work best when participants treat their fellow posters with respect and courtesy. Therefore, we ask that you take the time to read through the forum Code of Conduct before posting.

Code of Conduct:
http://www.worldofwarcraft.com/policy/forum-coc.html

Please use the search function at the top of the page to find information on a topic before you post a question. Your fellow community members will appreciate it.

If you are new to MMORPGs, please take a look at our guide on how to start your adventures in World of Warcraft:

Getting Started:
http://www.worldofwarcraft.com/info/basics/gettingstarted.html

Archive:
Click on the link below to read past posts by Blizzard employees.
http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11120

Have fun posting on these forums, and good luck with your adventures in Azeroth!

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***FORUM GUIDELINES***

In addition to the Forum Code of Conduct (http://www.worldofwarcraft.com/policy/forum-coc.html), here are some common courtesy guidelines to follow. While these do technically fall within the bounds of the Code of Conduct, there has been some confusion regarding what is and is not allowed. These guidelines should help clear up any misconceptions.

The World of Warcraft General Discussion Forum is for discussion of topics directly related to World of Warcraft. The word general can be somewhat misleading, but the General Discussion forum is for threads about the game itself. If you wish to discuss other topics whether its polling for real-life statistics or asking what one listens to while playing please post in our Off-Topic Forum. Please note that this includes comparisons with other games.

Do not post in all capital letters, use excessive punctuation, etc. This practice is used to draw attention to ones post. While everyone wants their posts read, we ask that you refrain from using sensational tactics in order to bring more people to your thread. Let your post stand on its own merit.

Using the words Blizzard, Blue, or any community team members name in a thread topic is frowned on. Everyone would like Blizzard to read and acknowledge his or her post, and we understand that. However, use of such words in the topic does not help that come to pass. Please make your thread title relevant to the post subject.

Posting IBL, IBTL, or its variants constitutes spamming. We appreciate that our posters understand the Code of Conduct to the point where they can call whether or not a thread is in violation; however, saying in before the lock does not contribute to a constructive community and it does fall under spamming. If you wish to acknowledge a post that violates policy, please report it instead.

Do not bump posts. The act of bumping ones post is considered spamming and contributes nothing constructive to the discussion. Your thread will be seen; there is no need to continually bump it to the top of the list.

Petition posts are frowned on. This is a discussion forum. Petition threads do not contain much discussion instead, a petition is usually page after page of /signed. This is not constructive. If you have an issue with the game, please discuss it in a civil fashion. There are other places on the Internet to form online petitions.

Do not post about locked or deleted threads. Posts that are moderated have a reason behind the moderation. We lock before we post on a locked thread to stop the violation in question as soon as possible, so if you have yet to see a comment by a member of the community team on a locked thread, please wait for it and do not post on the subject. If you do have questions regarding forum moderation, please use the contact list below.

If you have a post to report or a sticky to request, use the biohazard symbol or email wowreportedpost@blizzard.com. Please do not post linking to threads you feel should be moderated or stickied. By using the methods we have in place, we can moderate more efficiently.

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In addition, there is a cool down period we institute during times of high forum traffic. If you are violating policy during one of these times due to frustration, you will be given a three-hour cool down suspension. This does not get logged on your record and is simply in place to keep the forums readable and civil. Serious violations will still have the appropriate action taken against them as documented in the Code of Conduct, and we do keep track of these cool down periods separately -- if one is found to be repeatedly violating policy, appropriate action will be taken.

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It can sometimes be difficult to find information from our representatives. As such, we've provided the links below, which lead to all current posts from both Blizzard employees and our MVPs (most valuable posters).

Community Managers
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Ordinn:
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=0&searchText=&characterName=Ordinn&blizzardPoster=true&recentPosts=0&x=454&y=-20

Aratil:
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=10001&searchText=&characterName=Aratil&blizzardPoster=true&recentPosts=0&x=0&y=0

Nethaera:
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=0&searchText=&characterName=Nethaera&blizzardPoster=true&recentPosts=0&x=63&y=19

Bashiok
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=10001&searchText=&characterName=Bashiok&blizzardPoster=true&recentPosts=0&x=39&y=17

Bornakk
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=10001&searchText=&characterName=Bornakk&blizzardPoster=true&recentPosts=0&x=27&y=19

Zarhym
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=0&searchText=&characterName=Zarhym&blizzardPoster=true&recentPosts=0&x=635&y=-26

Lylirra
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=0&searchText=&characterName=Lylirra&recentPosts=0&x=38&y=22


MVPs
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Faizaniel
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=0&searchText=&characterName=faizaniel&recentPosts=0&x=472&y=-22

Frejya
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=0&searchText=&characterName=Frejya&recentPosts=0&x=447&y=-22

Palehoof
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=0&searchText=&characterName=Palehoof&recentPosts=0&x=450&y=-29

Kozzae
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=0&searchText=&characterName=Kozzae&recentPosts=0&x=441&y=-25

Crepe
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=10001&searchText=&characterName=Crepe&recentPosts=0&x=433&y=-25

Iriel
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=0&searchText=&characterName=Iriel&recentPosts=0&x=431&y=-38

Tandaa
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=10001&searchText=&characterName=tandaa&recentPosts=0&x=412&y=-35

Alestane
http://forums.worldofwarcraft.com/search.html?forumId=11114&characterId=528408179&sid=1

Lopeppeppy
http://forums.worldofwarcraft.com/search.html?characterId=322303890&sid=1

Piril
http://forums.worldofwarcraft.com/search.html?characterId=119501806&sid=1

Snowfox
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=0&searchText=&characterName=Snowfox&recentPosts=0&x=52&y=29

Eilethalua
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=11112&searchText=&characterName=Eilethalua&recentPosts=0&x=72&y=32

Shandiee
http://forums.worldofwarcraft.com/search.html?stationId=1&forumId=11112&searchText=&characterName=shandiee&recentPosts=0&x=72&y=32

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***CONTACT LIST***

If you are looking for support or a place to give feedback on a particular aspect of the game, please use the following list to find the right place for you. More contact information for our support departments is available at www.worldofwarcraft.com/support .

Forums

- Biohazard symbol for reporting posts that violate policy
- wowreportedpost@blizzard.com for reporting posts that violate the Code of Conduct or sticky requests
- wowcmfeedback@blizzard.com for feedback on Community Team performance. Please note that while emails sent to this address will likely not receive a response, each one will be read and handled accordingly.

Technical Support

- Technical Support Forum (https://forums.worldofwarcraft.com/board.aspx?fn=wow-tech-support)
- wowtech@blizzard.com

Billing/Account Management

- billing@blizzard.com

Game Masters (In-Game Support)

- Submit a ticket in-game (click on the red question mark in the lower right on the game interface)
- wowgm@blizzard.com
- wowgmfeedback-us@blizzard.com for feedback on GM service

Reporting Hacks, Cheats, Trojans, etc.

- hacks@blizzard.com (do NOT post them on this forum we are forced to take action)

Reporting In-Game Bugs

- Bug Report Forum (https://forums.worldofwarcraft.com/board.aspx?fn=wow-bugs)

Questions and Support on Custom UIs and Macros

- UI and Macro Forum (https://forums.worldofwarcraft.com/board.aspx?fn=wow-interface-customization)

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***MVP FAQ***

Q. Why was the MVP Program created?

A. Often times the members of the Community Team have responded to questions that players could answer just as easily. However, at times, answers by players would go completely ignored while the original poster sought a "blue" response, not trusting what their fellows told them.

In order to solve the problem, we instituted a program that has shown great success on Blizzard's forums in the past: the MVP (Most Valuable Poster) Program. This tag next to players who have answered players' questions consistently and accurately lends a note of credibility to what they post; it allows players seeking answers to take what they say at face value, and frees up the time of Blizzard representatives to focus on their primary job duties.

Q. What does an MVP do?

A. An MVP continues to promote constructive posting wherever they can. They contribute to the community and encourage polite discussion throughout the forums. When you see an MVP post, listen to what they have to say -- they were chosen for their knowledge of the game, also.

Q. Why didn't you select _____, someone who always gives great constructive feedback on X subject?

A. Please understand that MVPs are not class representatives or community representatives in that sense; they are not chosen for their ability to criticize game mechanics and give feedback. They certainly can do this (and many do). The members of the Community Team are still your vehicles through which you should submit feedback by posting on these forums. We do not have a class representative system in place at this time and would prefer to hear all players' feedback instead of a select few.

Q. Why aren't the MVPs all level 80s?

A. You do not have to have a level 80 to answer the majority of questions on these forums clearly and accurately. You do not need a level 80 to be able to direct players to the appropriate page on the website for their question, or to link to an answer already given by Blizzard. The "you must have a level 80 to post something useful" perception is largely false, and not something we wish to perpetuate. Again, this partially stems back to the idea that MVPs are in fact community representatives who are giving feedback for the playerbase, which is untrue.

Q. How can I become an MVP?

A. Keep posting constructively, answering questions about the game, and encouraging discussion (and no, that doesn't mean giving a post a title and then saying "Discuss.") throughout the forums -- we'll take notice. Following the Code of Conduct would be an important part of it, as well.

Q. Who are the current MVPs?

A. The current MVPs go by the following names, primarily and generally post within specific forums:

Faizaniel- Community
Frejya- Community
Palehoof- Community
Kozzae- Community
Crepe- Community
Snowfox- Community
Iriel- UI and Macros
Alestane- UI and Macros
Lopeppeppy- UI and Macros
Tandaa- Customer Service
Eilethalua- Customer Service
Shandiee- Customer Service
Piril- Mac Technical Support