#0 - July 17, 2008, 7:39 p.m.
5 hrs now for a ticket..Are GM's on strike?
#11 - July 17, 2008, 7:57 p.m.
Q u o t e:
Seriously, how many GM's do you have per realm? 0, 1? a hamster? waiting 5 + hours just to talk to someone from a mufti million dollar company is kinda sad. Quit smoking our money and use it.
Game Masters do not operate per realm. This is to alleviate any potential perceptions that different realms are treated differently (RP and PvP policies notwithstanding).
We have a strong presence of U.S. Support staff at Blizzard Entertainment in two locations in the country. While I can appreciate your need for assistance, please note that a patch was released on Tuesday which usually leads to great spikes in the amount of tickets the In-Game Support staff is receiving. This also leads to increased wait times across all realms.
You are always welcome to pose your question on the Customer Service forum.
#21 - July 17, 2008, 8:05 p.m.
Q u o t e:
Even if its a character deletion? Accidentally deleted my main while clearing bank mules :(
All inquiries the Game Masters receive are handled in the order in which they arrived, regardless of topic.