My account is blocked - Blue Tracker

#0 - July 10, 2008, 11:57 p.m.

hey

it is my mate's account.

i got a mail from WoWAccountAdmin.

and i downloaded 'Account-Retrieval.pdf', i filled out this form and sent my fax twice.

but i couldn't get any responses.

actually, my character was falling down to the ground and died 5 times.

i thought, it was a error or bug...

but my account was blocked...

i dont understand that why did u block my account

it is original mail which i got it

An investigation of your World of Warcraft account has found strong evidence that the account has been accessed by someone who is not allowed to use it. The account has been disabled, so that you can regain sole and secure access. If you use a credit card to subscribe, it has been removed so you are not charged while the account is disabled. Please keep this email until you have regained account access.

1.) WHY DID THIS HAPPEN AND HOW CAN I STOP IT FROM HAPPENING AGAIN?

Account compromises are usually a result of the registered user sharing their account, or playing on a computer that has a virus. Please remember that World of Warcraft accounts cannot be shared with anyone except one minor who you are the parent or guardian of. To help ensure that no viruses are present that may threaten your account, please regularly scan all computer systems that you use to remove all viruses, including Trojan files, spyware and key loggers. You can find links to scanners in our article about computer and internet security tips at (http://us.blizzard.com/support/article/20572). Also be sure to change your account password regularly at https://www.worldofwarcraft.com/account.

2.) HOW DO I GET MY ACCOUNT BACK?

Download and use this form to regain account access:

http://ftp.blizzard.com/pub/WoW/other/Account-Retrieval.pdf

For security reasons, we are unable to accept e-mailed attachments or links of any kind. Proper use of the form is the only way to retrieve account access. Please send your submission as soon as possible since Blizzard Entertainment is unable to offer any type of reimbursement for the time an account is disabled.

3.) I'M HAVING TROUBLE DOWNLOADING THE FORM!

The newest version of the free Adobe ReaderÂ© can be downloaded at http://www.adobe.com/. If clicking the link doesn't work, right-click it and choose "Save Target As..." to save the file to your computer. If that doesn't work either, reply to this message and we will send the file as an attachment.

4.) I SENT MY FAX, NOW WHAT?

We will contact you again once your submission is received and processed. If you do not receive a reply within 48 hours of sending your fax, please resend it and notify us of the refax at

http://us.blizzard.com/support/webform-us.xml?gameId=11

If you send your submission by postal mail, please allow time for delivery. Thank you in advance for your cooperation and patience.

Only Account Administration is able to assist with account retrieval issues. To learn more about how Account Administration is able to assist you, please visit us at http://us.blizzard.com/support/article/21505

Thank you for your time and attention to this matter, and your continued interest in World of Warcraft.

Account Administration
Blizzard Entertainment
http://www.worldofwarcraft.com

#1 - July 11, 2008, 12:16 a.m.

Q u o t e:
hey

it is my mate's account.

i got a mail from WoWAccountAdmin.

and i downloaded 'Account-Retrieval.pdf', i filled out this form and sent my fax twice.

but i couldn't get any responses.

actually, my character was falling down to the ground and died 5 times.

i thought, it was a error or bug...

but my account was blocked...

i dont understand that why did u block my account

it is original mail which i got it

An investigation of your World of Warcraft account has found strong evidence that the account has been accessed by someone who is not allowed to use it. The account has been disabled, so that you can regain sole and secure access. If you use a credit card to subscribe, it has been removed so you are not charged while the account is disabled. Please keep this email until you have regained account access.

1.) WHY DID THIS HAPPEN AND HOW CAN I STOP IT FROM HAPPENING AGAIN?

Account compromises are usually a result of the registered user sharing their account, or playing on a computer that has a virus. Please remember that World of Warcraft accounts cannot be shared with anyone except one minor who you are the parent or guardian of. To help ensure that no viruses are present that may threaten your account, please regularly scan all computer systems that you use to remove all viruses, including Trojan files, spyware and key loggers. You can find links to scanners in our article about computer and internet security tips at (http://us.blizzard.com/support/article/20572). Also be sure to change your account password regularly at https://www.worldofwarcraft.com/account.

2.) HOW DO I GET MY ACCOUNT BACK?

Download and use this form to regain account access:

http://ftp.blizzard.com/pub/WoW/other/Account-Retrieval.pdf

For security reasons, we are unable to accept e-mailed attachments or links of any kind. Proper use of the form is the only way to retrieve account access. Please send your submission as soon as possible since Blizzard Entertainment is unable to offer any type of reimbursement for the time an account is disabled.

3.) I'M HAVING TROUBLE DOWNLOADING THE FORM!

The newest version of the free Adobe ReaderÂ© can be downloaded at http://www.adobe.com/. If clicking the link doesn't work, right-click it and choose "Save Target As..." to save the file to your computer. If that doesn't work either, reply to this message and we will send the file as an attachment.

4.) I SENT MY FAX, NOW WHAT?

We will contact you again once your submission is received and processed. If you do not receive a reply within 48 hours of sending your fax, please resend it and notify us of the refax at

http://us.blizzard.com/support/webform-us.xml?gameId=11

If you send your submission by postal mail, please allow time for delivery. Thank you in advance for your cooperation and patience.

Only Account Administration is able to assist with account retrieval issues. To learn more about how Account Administration is able to assist you, please visit us at http://us.blizzard.com/support/article/21505

Thank you for your time and attention to this matter, and your continued interest in World of Warcraft.

Account Administration
Blizzard Entertainment
http://www.worldofwarcraft.com

Ahh, I see!

This is actually something that we'll do in certain circumstances as part of our continuing effort to help our players keep their accounts as secure as possible. I realize that this can be pretty inconvenient though, but please trust that we have your account security at heart.

One of the first things that you should do if your account is locked in this fashion is secure your computer. Please run a full battery of virus scans and ensure that your computer is free of keyloggers. This thread contains a lot of useful information regarding securing your PC:

*Important* Key-Loggers and Computer Security
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Now, regarding your faxed retrieval form - it can take up to 48 hours before you receive an initial response. You'll want to keep an eye on the email address registered to your account. If you're unsure of your registered email address, or fear that it might have been compromised, then you can contact our Billing Department to confirm it:

Billing & Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PST

[email protected]

If you haven't been contacted within about 48 hours indicating that your submission was received, then you can follow the steps on our Support Site here:

http://us.blizzard.com/support/article.xml?articleId=21491