World of Warcraft - Account Recovery

#0 - July 11, 2008, 2:16 p.m.

Hey,

My account was shut down due to "unauthorized access" (pending response of course). I would like a few more details regarding this because the e-mail is exceptionally vague.

I do not know when this occured either as I was raiding on him until 12am EST and playing on this character until an hour prior to the lock down. The account name of course I wont give, but the name of my main character on the account was "Tomase" from the garona server.

I, of course, dont expect the reactivation to take much time because you guys have been pretty good in the past. However more information would be greatly appreciated in the matter.

Aredek

#1 - July 11, 2008, 2:44 p.m.

Unfortunately, I am unable to go into the whens and hows regarding this issue, Selanne; however, we had reason to believe a malicious party may have attempted to access your account. As a result, we locked the account as quickly as possible to prevent as much damage from occurring as possible.

Please follow the directions mentioned in the e-mail carefully. Additionally, reviewing the following thread will be extremely helpful:

Account Retrieval Tips and Suggestions:
http://forums.worldofwarcraft.com/thread.html?topicId=6762836524&sid=1

Good luck, my friend!

Make sure you take the appropriate steps to protect and report your account by reading over the following threads:

Key-Loggers and Computer Security :
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center:
http://forums.worldofwarcraft.com/thread.html?topicId=3773308319&sid=1