Redeemed Soul?

#1 - Nov. 26, 2020, 12:49 a.m.
Blizzard Post

So I used the 1 I had for my covenant and decided to switch covenants. I thought it was supposed to be quick to change the first time. I’m stuck as I don’t have a redeemed soul to continue my covenant quests (sanctum upgrade).

How do I get another one?

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Community Manager
#2 - Nov. 26, 2020, 7:06 a.m.
Blizzard Post

With a hotfix to the game earlier, we fixed an issue where players who swapped Covenants could not display the first chapter of their new campaign as complete after completing the quests.

We applied another hotfix this evening for players who changed Covenants and chose to skip the tutorial quests that ordinarily would have awarded 5 Souls. A few players were likely in a state where there was not a way to gain any Souls until next week, and those players should now be able to log out, log back in, and visit your Sanctum to receive 5 Souls and proceed.

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Community Manager
#38 - Nov. 26, 2020, 10:34 p.m.
Blizzard Post

That’s what we were aiming for.

With a hotfix that went live a few minutes ago, we’ve added more of a bulletproof cleanup for players who were stuck after switching Covenants.

At this time, if you’re in that state, simply return to Oribos and your character should get fixed up.