Incorrect "used up your prepaid time" message

#0 - Aug. 5, 2007, 11:49 a.m.

I can't log into the game, server says I "used up my prepaid time," but www.worldofwarcraft.com/account/ shows everything as being alright, and the last credit card charge as having gone through on Aug. 3. What's the problem?

EDIT: Vrakthris replied on page 7:

Q u o t e:

Folks, I am very sorry for the obvious frustration this has caused you and I apologize that do not have any information to give. Our technicians are looking into the issue but have not found any errors as of yet.

Please try the steps located in our sticky, if I hear anything regarding the service I will let you know.

http://forums.worldofwarcraft.com/thread.html?topicId=174684624&sid=1

Q u o t e:

Perhaps we can stop hijacking threads now. :)

I will let you guys know if I hear anything regarding this issue, the technicians are used to me nagging them.

However, apparently these steps do not help. According to Danyel, also on page 7:

Q u o t e:

Resubmitting a credit card or using another results in multiple charges being made and still no services being rendered.

For IMMEDIATE satisfaction, the only solution is to purchase a pre-paid game card at your local game store.

Checking our financial institutions does nothing.
Changing browsers and clearing everything does nothing.
Canceling your subscription does nothing.
Retrying your card does nothing.
Using another card does nothing.
Doing the last two can result in multiple charges.

EDIT 2: I and some others can now log into the game. Quoth Vrakthris on page 8:

Q u o t e:

Greetings folks, I promised an update and here it is.

Our technicians believe they may have found the cause of the issue and we hope to have it resolved in the next 30 minutes or so.

I will provide another update as soon as I can. Please let me know of any changes you experience.

Thanks Vrakthris!

Vrakthris

#124 - Aug. 5, 2007, 11:34 p.m.

Folks, I am very sorry for the obvious frustration this has caused you and I apologize that do not have any information to give. Our technicians are looking into the issue but have not found any errors as of yet.

Please try the steps located in our sticky, if I hear anything regarding the service I will let you know.

http://forums.worldofwarcraft.com/thread.html?topicId=174684624&sid=1

Vrakthris

#126 - Aug. 5, 2007, 11:36 p.m.

Perhaps we can stop hijacking threads now. :)

I will let you guys know if I hear anything regarding this issue, the technicians are used to me nagging them.

Vrakthris

#152 - Aug. 6, 2007, 1:26 a.m.

Not unless you want me to start making things up, Aprudena. :D

I said I will let everyone know as soon as I hear something and I keep my word.

Vrakthris

#158 - Aug. 6, 2007, 2:11 a.m.

Greetings folks, I promised an update and here it is.

Our technicians believe they may have found the cause of the issue and we hope to have it resolved in the next 30 minutes or so.

I will provide another update as soon as I can. Please let me know of any changes you experience.

Vrakthris

#195 - Aug. 6, 2007, 7:30 a.m.

Our technicians and database administrators work 24/7, Katos, the thing is some of these issues don't necessarily originate with us, and if that is the case we can only do so much until other areas resolve their issues.

I thank you for the attempted insult though, Katos, although I understand the frustration this is causing, snarky posts don't really help the situation. Our guys are doing everything they can to resolve the issue as quickly as possible and what they are capable of on a bad day would melt your brain.

Vrakthris

#198 - Aug. 6, 2007, 7:38 a.m.

I completely understand, Katos, our Billing Department does not work on weekends and that might be where the confusion came from.

<3 Katos.