#1 - Nov. 15, 2012, 1:59 a.m.
[...]
I looked into your issue and apologize for any inconvenience this has caused you. I have sent you a gold reward for this LFR that will be waiting for you in your mailbox. Again truely sorry regarding this issue. This issue has been hotfixed and you will no longer have any more issues regarding lockout.
[...]
Sincerely,
Game Master *removed*
Customer Service
The issue that arises, however, is I (supposedly) won gear from my encounter. For me personally this is a non-issue and I have closed the ticket. The reason it is a non-issue is because the gear I would have gotten is not an upgrade. While I might have made a little more cash if I could have sold the gear, it isn't worth the effort.
What I DO take issue with is not everyone is in the same boat as myself. It means a lot more to other people who got screwed over and while I have been blessed by the RNG gods in LFR (6 freakin helms!), it is just wrong to let it slide for those others who have not had my luck.
If this was just a case of showing gear for everyone, I understand the problem. However it was a bug that showed gear that SHOULD have been won (as I understand it anyway). What to do? I don't have a clue. I would suggest giving the gear shown but from the slow response I can see that is probably not going to happen for a reason I hope is explained (though I imagine it has to do with logs). If that is not possible a few elder charms would be nice along with the gold reward. However, I just can't, in good conscience, set back and say nothing just because it wasn't a big deal to me.