#0 - May 22, 2008, 9:37 p.m.
Blizzard Post
In order to protect our community, our Account Administration department may often issue account locks and require our holders to prove their identity. This is done not only to ensure the account's safety, but the information associated with it. We realize this may be a confusing and frustrating process and so have created a list of tips and suggestions to hopefully alleviate some concerns.

Please bear in mind that this information is subject to change.


Should you require a Notary, please confirm all information below by consulting your local Notary Public and PDF by Account Administration. Valid forms of identification may vary from location to location, as well as between retrieval types.


Retrievals must have:

  • (If required)Notarized Notary form, signed and sealed by a Notary Public (completed at your appointment)
  • Retrieval Form (PDF included with an email sent by Account Administration)
  • Valid ID (cannot be expired)


Helpful faxing tips:

  • Make a black & white photocopy of your information, this way everything is already in gray scale
  • Enlarge the ID by about 100% and up its brightness
  • Ensure that the writing is legible; use block letting if necessary
  • Have all pages go through in one submission; multiple, consecutive submissions will not count
  • Fax a copy of your submission to yourself first to see how the pages will look once sent; adjust size, writing, and brightness accordingly
  • If, after 48 hours, you haven’t heard back, email [email protected] and resend


Additional points:

  • Birth certificates can be used if you are under legal age; however, in certain provinces and countries, the “age of majority” varies. Make sure that you know what the age of majority is where you live, as it may be different than US law.
  • If you're having trouble with the faxing process (that is, having it go through and appear legible), you're more than welcome to create a parcel with everything included and ship it off via normal postal service. This will take longer, but will ensure readability.