Severe Server Lag: Ruin Battlegroup

Thanks all, it looks like our Realm Technicians are currently looking into it.

I'll let you know as soon as I have an update.

Q u o t e:


Since you're here, may I ask why, out of all the realm groups, it seems that Ruin has the most issues / downtime?

The issue hasn't affected just your BG, several different ones have experienced issues but you only really notice when you are unable to play on the realm of your choice, thus that perception.

I couldn't tell you what is causing it, some issues only hit one realm others may affect the entire BG. I'm not technically savvy enough to give you an opinion on what could be happening on a realm. All I know is that our Technicians hunt down the cause as soon as they know about it and get those realms running smoothly as quickly as they can, they also look into the underlying cause and try to keep it from happening again.

Q u o t e:
I really like all those new features you guys are adding to the game.

I understand your frustration, Krayne, but please do not continue to troll with snarky comments. We do not know the cause of the issue but I can guarantee that is had absolutely nothing to do with the recent patch.

We are currently in contact with our Database Administrators regarding the issue.

Restarts have been issued or will soon be issues for all Ruin BG realms.

http://forums.worldofwarcraft.com/thread.html?topicId=6440915810&postId=64403068378&sid=1#0

Q u o t e:
Vrakthris, I am a very reasonable guy. For the past 10 or so weeks, Ruin BG has had the mosrt crashes, most downtime. I know servers and stuff need repair, etc but after 10 weeks still the same problems. Everyone has their breaking point, and mine's coming.

Understandable, Thaesus. The members of my team have been talking to many different departments, mainly the ones responsible for the realms and their stability and I can tell you that they have spent much time researching these issues in order to get them resolved. Hang in there, believe me when I say that this issue is near and dear to all of us. We are not viewing it lightly and we are not content until all realms remain stable.

Q u o t e:
Is blizzard looking into crediting our accounts? I just want my money worth!

The Game Master Department has no direct involvement with looking into these issues or receiving specific information regarding them nor if or when compensation for downtime will be granted.

If compensation for unexpected downtime is granted it will be announced on the General Forums or your realm specific forums or simply credited to your account.

You can check your account credits here: https://www.worldofwarcraft.com/account

Q u o t e:
What server do you play on?

I have characters on several different realms, Fylth, including the Ruin battlegroup.

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As an update, the realms should be coming back online slowly. Our Database Administrators and Realm Technicians will continue to monitor the situation and I will let you know if I hear anything else.

Q u o t e:
So, have they looked into replacing the hardware on our BG, or is this out of the question? You would think that with the massive amount of revenue that this game generates, that this should be entirely feasible. There comes a point when constant apologies for the myriad of issues are just not enough.

Feasible, but not necessity a solution to the specific issue.

Realm Instability FAQ
http://forums.worldofwarcraft.com/thread.html?topicId=4493463921&pageNo=2&sid=1#22

Q u o t e:

I understand that you are only repeating a script, but a $billion company should be able to work out all the kinks in the beta stage before making their software public. I've only been playing ~4-5 months, and the server has crashed ~10 times... I worked for one of the largest TV groups in the country, and if our NOC when down as many times as the ruin group has, heads would be rolling until the problem was fixed...

What script? I don't have a list of things that I can or can not say. Money does not solve all woes, and no amount of testing can predict every eventuality.

If I understand correctly, your TV group is responsible for sending out a signal. Our Game requires us to maintain 200+ realms with all the moving parts that come with it and handle millions of players connecting to and interaction with our systems, data in staggering amounts is continually updated, stored and disseminated. Not to mention that the game continues to evolve in order to provide players with an ever changing experience.

There are times when parts simply fail, it can be a catastrophic failure where we instantly know the cause and can replace the hardware. It can be a tiny hiccup, one that you can get on your standard PC, one that you would fix by simply restarting the computer. The issue can be with a specific line of code, usually causing an issue on all realms or the issue can be with the way a specific line of code interacts with a part that may not be showing signs a problem and thus we have to figure out what the issue is, why it is doing it and how to resolve it.

The issue can be with the route that some players take to connect to one realm, or an issue with the connection that we use for a specific set of realms.

No one knows our systems but us, well not all of us I have no clue on how it all works I just have picked up bits and pieces in the time I've been here. Your real world experience can not possibly compare unless you have run a MMO even then it may not be the same; different engines, different methods, etc... Online game and phone company/internet hosting/tv group, etc... are completely different critters.

Q u o t e:
Any news Vrak? I'm ready to respec now, and equip my staff, and put an enchant on it, and....

Hey! 1337 views!

The realms should be up and accepting players once more.

Is anyone in the Ruin Battlegroup still unable to connect or experiencing the same latency?

Q u o t e:
Yes I'm in! Equipped my staff, which put me at 1040+ healing!

Thanks Vrak! In my mind, you fixed everything!

*laughs* I'll take it! <3

Congrats on your staff and 1040+ healing!