Lost Quest/ Destroyed Item

Yesterday I noticed that one of my quests went missing when I noticed the quest giver had the quest to give me. When I saw this, I checked my bank for the quest item that I already had and it was gone too.

I opened a ticket immediately regarding this to only receive a in-game mail stating they missed me (when I was on the whole time) and proceeded to open an additional ticket to see the previous ticket. This time I had to log. Still... nothing was sent in regards about my petition to my email.

I opened a ticket today and finally spoke to someone about it. They could not help with this and directed me to forums.

All I want is the item back that got destroyed by somehow of the quest being abandoned that I never physically abandoned. The GM said I abandoned the ticket an hour before I picked up the quest again (thinking it was a new one) and did see the item was destroyed -- therefore I did have the item.

I would have no problem in getting the same item for the quest if the server I am on was so crappy to get a group for it yet once again. Which I had the item sometime last year.