Be very careful about mailing gold

#1 - Aug. 27, 2012, 8:18 p.m.

So ... my brother is a very casual player. He has never read a forum, likes auction house more than playing, occassionally raids. He decided to stop playing for a bit, so he mailed a chunk of his gold to my toon for safe keeping (he has an authenticator, but he doesn't really believe that any system has decent security... just his opinion, is what it is..).

He immediately gets a notice saying his account has been locked due to security violations. He doesn't care (again, he is taking time off) but then pandas rolls around a few months later and he wants to take another crack at playing. So he enters a ticket.

Blizzard writes him an email saying "As this issue has been reviewed by multiple representatives, it is now considered closed. If you have questions regarding a different account or issue, please feel free to contact us again. However, further inquiries regarding this issue will no longer receive a reply." and his toon is gone forever.

Anyway, he is so pissed, he'll never play again. Now I cannot play with my brother, which really bums me out. He and I are very much a one-toon type of person, and we put our efforts and energies just into one toon. So losing that ... he will never create another one.

Blizz - if you dont want people to email large amounts of gold... then dont let them. It is easy to program. If emailing gold is against your EULA, then it is a simple thing to enforce through the program.

Unbelievable.

Vrakthris

Support Forum Agent

#127 - Aug. 27, 2012, 10:37 p.m.

How about this? Prompt the user! Say, "hey, you SURE you want to send this gold, because it might be in conflict with the EULA."

Sending large sums of gold is not itself a violation of our Terms of Use, Bonaparte. However, there are times when a transaction may appear suspicious. In order to help protect against possibility exploitative behavior an account may be locked or even closed when transactions of that nature are detected.

We have a review process in place so if this does happen the registered user on the account can submit a ticket to have the matter reviewed. It is usually a quick process and we can get a legitimate player back in the game with our apologies for the inconvenience.

08/27/2012 03:22 PMPosted by Bonaparte
Perhaps the fact that he had been hacked before was part of that decision.

No. That an account may or may not have been compromised would not be a factor. What may be a factor is the time between the action that was taken and the dispute of the action.

While I cannot say that the outcome will be different the only method of dispute is through the ticketing system. Our Billing and Account Service reps are generally unable to do more than to refer back to that point of contact.

Good luck.