Logging In: Account has Been Closed

#0 - May 9, 2008, 3:57 a.m.

If you get this message when you log-in, does that mean the account has been permanently banned, or just temporarily closed, because of billing/account issues such as cancelled credit card or ownership dispute.

I'm asking on behalf of a guildie.

edited for clarity

Reythur

#7 - May 9, 2008, 4:09 a.m.

Are you sure that the message says "this account has been closed"? I'd recommend having your friend contact our Billing department to see if they can update the registered address and forward any relevant information.

They may end up referring your friend to our Account Administration department, however. I'd start with Billing, though. =)

Billing and Account Services:

http://us.blizzard.com/support/webform-us.xml?gameId=11

Hours of Operation: 8AM to 8PM PST — Monday through Friday