Paid Character Transfer Issues

I just tested the Paid Chacaracter Transfer, Geleia, it seems to be up and running.

What message are you getting when you attempt to tranfer?

It might be due to the rolling restarts that are occurring at the moment.

Those should be completed shortly, I will keep the thread below updated regarding the realm issues.

http://forums.worldofwarcraft.com/thread.html?topicId=59376340&sid=1

Once the realms are back up you might want to try it again.

You might want to try clearing your browsers cookies and cache, then attempting to transfer the character again.

The fact that the Paid Character Transfer service is labeled as currently unavailable has been forwarded to the appropriate departments for further investigation, folks; while I'm afraid no concrete details as to the extent or status of the issue are available at this time, we shall ensure that you're informed of any updates that arise. In the meantime, we greatly appreciate your continued patience while we look into the matter. :)

Q u o t e:
Kool. Glad to know its being looked in to, thanks Vrak

Vrakthris has gone home, I'm afraid. I'm Pavonum. :P

As an update, I was just able to access the Paid Character Transfer service with Firefox. Can I have you folks make another attempt? :)

Greetings folks,

I have contacted our technicians and they are currently reporting that there are no issues with the Paid Character Transfers. The lengthy approval process may be due to a great deal of players attempting transfers at the moment.

That said, we will be doing some further testing and I will update this thread as soon as I hear anything. In the meantime thank you all for your patience.

If you have been able to successfully get through the Approval Process please let me know how long it took.

Thank you, for the additional information, folks. I am still waiting to hear back from our technicians.

Fret not though; I will inform you as soon as I hear anything.

Q u o t e:
Problem is the transfer went through but the charater is still locked in the process and can't be played at all on either accounts. I keep getting this charater is locked as part of the paid charater transfer process. I was just wondering if other people are having this problem.

Have you visited the Transfer Status page, Hawckeye? Could you follow this link and let me know what it says for the character you are attempting to transfer?

https://www.worldofwarcraft.com/account/character-transfer-status.html

An addition: This thread is to be used regarding the PCT and any issues and updates that might be found, any posts that contribute to this descending into a no longer useful thread will be deleted.

This is my friendly advice. Let's keep it friendly.

I can completely understand the desire to be able to play your transferring character on its new home, Dezy. I'm glad to hear that you have been given the green light, of sorts.

Q u o t e:
Anyone got an answer? Does that mean my character is locked?

Apologies, Jezz. Yes, that should be an indication that your character is locked due to the transfer. :)

Q u o t e:
Awwwww I was answered by the great Pav *blushes*. Pav is the superstar of the dev's!

You flatter me, Jezzebell, but I'm a Game Master, not a developer. :P

Q u o t e:
Actually, no it's not. When you try to log in, it will specifically give you a pop up that says your character is locked. It won't even allow you to try to log in. If it does not do that, it isn't.

It's possible I misinterpreted Jezzebell's description, but in any case it should be taken as an indication that the transfer is in progress. :)

Q u o t e:
This angers me, because a person from your billing department earlier today told me that was not a good sign and told me to restart the character transfer after I was in the queue for about 35 hours. Now I'm about 9 hours in again.

I'm partially basing my statement on other players' testimonies after having experienced a similar issue, so if you've spoken with someone in Billing, they likely have a better idea of the exact underlying cause. In any case, I wish you the best in achieving your character transfer. :)

Q u o t e:
Heya Pav or Batta Can we get an update here please thanks :D

I'm afraid that there aren't any specific updates, Jezz; our server technicians are continuing to monitor the process to ensure that everything's working as it should, but in the meantime I would appreciate it if players did not request updates that are not yet forthcoming. Thanks, folks. :)

Q u o t e:
...people have the RIGHT to ask for updates as they please. We pay your salaries.

As a note, Lishana, I feel I should remind you that posting on the forums is a privilege, not a right. We'll let you know of any updates that come our way, but until then we merely ask that players remain patient and remember that the estimate offered is just that: an estimate. We have indications that transfers have gone through despite the character not appearing to be "locked," but shall continue to watch over the process. :)

Q u o t e:
Asking for updates is a customers right not privilege sorry you don't see it that way, thats 1 reason you have so many issues - the whole "Blizzard is always right" mentality.

This isn't a matter of our being "always right," and I apologise if I gave that impression. The fact of the matter is that there is nothing -- aside from clutter, perhaps -- to be gained from continuing to request updates if no additional information is yet available. I said I would let you folks know if I heard anything, and that was the truth. I have no incentive to misrepresent the situation, and am merely attempting to maintain order. :)

Q u o t e:
Sorry to bother but if my character is up for transfer and NOT locked would it in any way hurt my chances of being approved in a orderly fashion if I continued to access and play the account? Would like to know so I can stay off or continue to play throughout the wait.

If you're truly able to log into the character in question, I would recommend leaving it alone while the transfer occurs, just to be safe. :)

Q u o t e:
Hi, I was wondering if you could confirm or not there's a heavier load than usual? Could you also explain or theorize why some people who apply before others are still waiting when some people are getting approved quickly?

I'm sorry to say these aren't questions I'm able to answer, Kaistie; the Game Master Department is not involved in Paid Character Transfers. :)

Q u o t e:
Pav locked the other thread because and I quote " we are discussing this in another thread" but yet I don't see mich discussion on Blizzard's part.

What would you prefer I said, Lishana?

Q u o t e:
I would prefer you said "the players are currently discussing this in another thread, while Blizzard is on vacation". Something like that would probably be more accurate.

Unless you care to weigh in on the topic again Pav?

You're asking me for insights regarding a process in which my department has absolutely no involvement whatsoever, Lishana; these are questions you should instead be asking Billing representatives, as they hold sway over Paid Character Transfers in their entirety.

You have my condolences if the estimated time of approval is not always completely accurate, but a number of players have confirmed that the transfers are going through, albeit slowly. I'm also unable to comment on the exact mechanics of the queue system used by the transfers, as I'm not a programmer, nor do I pretend to be. It's clear that you're upset, and for that I apologise, but we ask that you please remain patient. :)

Q u o t e:
41 hours and counting.

While I can appreciate your desire to keep us apprised of your personal experience with the Paid Character Transfer service, these messages can constitute spamming; if you have nothing more constructive to add to this thread, I'd reconsider posting at all. Thanks for your cooperation. :)

Q u o t e:
41.5 hours and successfully transfered.

I'm glad to hear that it went through, and am sorry it took longer than you would have preferred. :)

Q u o t e:
:( its been around 20 hourish i think my chars not lockd so im playing on it that shouldnt effect it in anyway would it ?

If your character isn't locked, the transfer should still go through (it has for other players), but I'm not sure playing on it is prudent.

Q u o t e:
Is it just not humanly possible for you to interact with someone else at your company? You can't get us an update, ask someone who knows what's going on what the deal is? Telling us to call up billing is basically giving us the run around, since they, like you, have no idea.

I understand you don't know what's going on, what I don't understand is why you haven't asked someone who does and brought back an answer.

Billing has jurisdiction over Paid Character Transfers and any issues therewith, and they're currently out of the office (and shall be until Tuesday), so a point of contact is not as readily available as you may think. From all appearances, however, the transfers are working, just slowly. :)

Q u o t e:
so prudent means "i advise u not to" right. haha i feel dumb for bein 16 :(

Sorry about that, wasn't my intention. Yes, I'd advise against playing your character for now. :)

Q u o t e:
This problem didn't start today. Has billing been gone since Wednesday when this thread was started and blues were actively posting in it?

Our Billing representatives did look into the issue before the end of their work week, and nothing appeared to be amiss at the time. Note that players are reporting that the transfers are going through, and that disclaimer regarding the possible five-day wait is there for a reason. :)

Q u o t e:
I'ma ask this again.....Pav, does this mean that this issue isn't going to be looked further into until Tuesday?

Billing, as I said, shan't be in until Tuesday; this does not mean that, should an issue arise, it shan't be investigated sooner. :)

Q u o t e:
EDIT: (Chanter, in French means, to sing)

I took some French in college. Enchanté. ;)

Q u o t e:
I see you want to play with a dictionnary, I'm happy you work on this chantier.

What can I say? I do have a certain penchant for wordplay. Is it that transparent? ;)

Q u o t e:
You should speak "online-talk". This way we'll all understand it :P lol

rofl kk

(Was that better? I had to consult my Dictionary of Internet Slang, which is a bit out-of-date...)

Q u o t e:
I see you're the kind of person cherchant the unexpected. It's always touchant to see people still love analyzing words.

Well, I've found that having a good grasp of language helps to nourish a trenchant wit. ;)

Q u o t e:
And for what it's worth, I did try to consult the FAQ listed in the automagic email:

http://www.worldofwarcraft.com/account/character-transfer-faq.html

But the link is 404. whoopsy :)

Hmm. I'll have the webpage looked into, but as for your other questions, my best advice is simply to wait it out. It may take a while to transfer. :)

Q u o t e:
All I am asking, along with several others, is that they are looking into it, further than just saying "working as intended." If so many of us are having an issue, would it not be in blizzards best interest to at least look into this problem?

Whenever we receive reports regarding a possible issue, we always have it looked into. We have sent multiple inquiries regarding the PCT and have received responses regarding them.

So far, it appears that the transfers are being completed, albeit slowly. Although some players have been experiencing an issue where they are able to log into their transferring character, it does not appear that there are any adverse affects as those characters are still completing their transfers.

It is recommended that you do not log into any characters that you are attempting tranfers on until the transfer is complete. This issue is still being monitored.

Q u o t e:
Please can I get a reply, after being aprove for transfer after a literal 24hour wait, how come the "move character" button is not working?

Which "Move Character" button are you experiencing an issue with, Thaz? Can you offer the step during which you encountered it? :)

Q u o t e:
Why when it says character transfer pending can i still play my character >< and its been 12 hours wtf blizz

The issue that allows characters to be played while pending approval is currently being investigated, but -- after careful monitoring of the affected transfers -- it does not appear to be detrimentally affecting the process at all. All the same, it would likely be prudent not to play the character until you're able to finalise the transfer, if for no other reason than to ensure that no character progression accrued in the interim is possibly lost.

As a general update, I've spoken with a Billing representative regarding the Paid Character Transfers, and their analysis of the current functionality is consistent with what we've been offering: The transfers are going through normally, albeit slowly due to the number of processes that are running at the moment, and the current estimated approval time is merely inaccurate for the time being. The appropriate departments are continuing to look into the slowdowns due to volume, but in the meantime you may rest assured that -- if given enough time -- the transfers shall go through. Should any additional information become available, we'll let you know, but we're much obliged to have your patience until then. :)

Q u o t e:
So what's the wait time around just 1 day like it says so?

As I said in my last post, "...the current estimated approval time is merely inaccurate for the time being." Even though it suggests that the current approval period shall last one day, it could easily be longer than that by a significant amount. Your best bet is merely to wait for now. :)

Q u o t e:
Also a Blue update on if they are going down atm would be nice, Im extremely bored

There are no updates beyond my last couple posts, I'm afraid; however, we have no indication that the transfers are "going down," as they do appear to be functioning. As a note, players are welcome to cancel and re-initiate their transfers to their heart's content, but this won't necessarily have any effect whatsoever on the wait for pending approvals. All the same, we shall continue to troubleshoot the process as needs be. :)

Q u o t e:
how bout an update on the last page. the page when you finalize and click finish. THen the orcs come up and say hold on...ect but it just takes yuo back to the page you were on.

This specific issue is generally centred around one's web browser, rather than the service itself; I'd recommend that you clear your cookies and cache, restart the program, and make another attempt to finalise the transfer. It may also be prudent to try using a different browser entirely (e.g. Firefox, if you currently use Internet Explorer, or vice versa). Let me know what effect, if any, that has on the issue you've experienced. :)

Q u o t e:
Nope didnt work, cleared cache and cookies, used internet explorer still jsut took me back to the last page, any other suggestions? thanks for the reply. I even tried from a diffrent computer but nothing worked. If there is anything else i can do tell me please, or else i might cancel my order. THanks

This is something you'd have to talk to Billing about, I'm afraid, as this is really their bag.

You can call them at 1-800-59-BLIZZ between 9 a.m. and 6 p.m. Pacific, Monday through Friday. :)

Q u o t e:
I haven't tried a different browser and im not going to because having to download a new web browser just so I can get my wow character transfer to work seems retarded to me. Please fix this.

If you're not willing to try the steps that may help to resolve your issue, Prowladon, I'm afraid there's little more I can do to help you. :)

Q u o t e:
So i am trying to trasfer from Shadowsong to icecrown both horde and from one account to another but i cant. It always shows up as an error saying "The destination account does not meet the requirements for an account to account transfer." Can someone pls help me im getting a little frusterated

Can you offer the name and realm of a character on each of the accounts, Salandera? I'll do what I can to assist you further. :)

Q u o t e:
Gloir of Shadowsong and i want to trasfer him across accounts and onto icecrown....i have a 60 mage named judius and a 60 rogue named salandera on icecrown

It would appear that the registered users for these two accounts are completely different; that seems to be the cause for your issue. :)

Q u o t e:
Can i get a cause of my issue please? LoL

I'm wondering if the timer that says " 1 day " is accurate

I addressed this a couple pages ago, Warder; note the underline. :)

Q u o t e:
The issue that allows characters to be played while pending approval is currently being investigated, but -- after careful monitoring of the affected transfers -- it does not appear to be detrimentally affecting the process at all. All the same, it would likely be prudent not to play the character until you're able to finalise the transfer, if for no other reason than to ensure that no character progression accrued in the interim is possibly lost.

As a general update, I've spoken with a Billing representative regarding the Paid Character Transfers, and their analysis of the current functionality is consistent with what we've been offering: The transfers are going through normally, albeit slowly due to the number of processes that are running at the moment, and the current estimated approval time is merely inaccurate for the time being. The appropriate departments are continuing to look into the slowdowns due to volume, but in the meantime you may rest assured that -- if given enough time -- the transfers shall go through. Should any additional information become available, we'll let you know, but we're much obliged to have your patience...

In short, although the current estimate is approximately one day, it may take significantly longer than that for the transfer to complete. Apologies. :/

Q u o t e:
Using logic, because they haven't said anything about it, I'm guessing it doesn't matter, but I wouldn't play the account until it gets transferred.

I have, in fact, addressed this very issue a couple times in this thread:

Q u o t e:
The issue that allows characters to be played while pending approval is currently being investigated, but -- after careful monitoring of the affected transfers -- it does not appear to be detrimentally affecting the process at all. All the same, it would likely be prudent not to play the character until you're able to finalise the transfer, if for no other reason than to ensure that no character progression accrued in the interim is possibly lost.

Q u o t e:
As a note, players are welcome to cancel and re-initiate their transfers to their heart's content, but this won't necessarily have any effect whatsoever on the wait for pending approvals. All the same, we shall continue to troubleshoot the process as needs be. :)

In short, while it does not seem to have any adverse effect on the transfers, I would personally refrain from playing the character. :)

Q u o t e:
There is something wrong, WTB blue acknowledging there is a problem and stop insulting our common sense saying there is no problem, im not dumb.

The appropriate departments are investigating the current functionality of the Paid Character Transfers to determine what may be causing these slowdowns and potentially devise a resolution, Longhorn, but I feel you may have misinterpreted my previous posts. My point has been that the service is working -- even if it's going slowly for some people -- which is evidenced by players' transfers going through after a while. I haven't intended to suggest that the system is running at peak efficiency, because clearly the testimonies here would contradict that statement.

We are currently awaiting the results from further analysis of the Paid Character Transfer service, which regrettably may not conclude until after the weekend, but in the meantime your transfers should continue to go through, regardless of their pace. We greatly appreciate your patience. :)

Q u o t e:
Whoever said we were patient?

You've never heard of self-fulfilling prophecy? ;)

Q u o t e:
First!

Second!

Wait, what're we playing?

Q u o t e:
7:44cst and still nothing :(

Illuin, as much as I appreciate your desire to keep us apprised, I don't feel these are adding much of significance to the topic.

Q u o t e:
So, it's cool for people to post success stories, but those of us that are having a hard time are limited on our replys?

Generally, those "success stories" to which you refer are not regular updates in 20-minute intervals. So in a manner of speaking, yes. :)

Q u o t e:
Thank you for having blue posters who make one or two posts saying "WELL I TOLD THE TECHNICIANS"......I mean it is a smart way to post...there isn't much we can say to that. Do me a favor and GET BACK TO US. Explain why some people get theirs done in 5 mins and others DAYS.

Do your job. I am sick of beating around the bush.

Do.Your.Job.

I have gotten back to you with the most up-to-date information, in point of fact, and therefore am indeed doing my job. Note the underline:

Q u o t e:
The appropriate departments are investigating the current functionality of the Paid Character Transfers to determine what may be causing these slowdowns and potentially devise a resolution, Longhorn, but I feel you may have misinterpreted my previous posts. My point has been that the service is working -- even if it's going slowly for some people -- which is evidenced by players' transfers going through after a while. I haven't intended to suggest that the system is running at peak efficiency, because clearly the testimonies here would contradict that statement.

We are currently awaiting the results from further analysis of the Paid Character Transfer service, which regrettably may not conclude until after the weekend, but in the meantime your transfers should continue to go through, regardless of their pace.

The portion of that sentence I emphasized means that unfortunately no further updates shall likely become available until after the weekend; however, I shall do what I can to keep you folks apprised of any new developments or information that comes my way. Now am I doing my job? :)

Q u o t e:
Make my transfer go through :D
pretty please!

That, sadly, is not within my power. I can give you a hug, though. :D

You receive loot: [Greater Moonkin Hug].

Q u o t e:
How bout just telling us why some people are getting in right away, while others are waiting days :).

That's not information to which I'm privy; I'm no technician. The slowdowns, as I've said, are being looked into further. :)

Q u o t e:
Anyways, you'd think, the GM's would have some form of comm with the techs?

We do; they've told us it's being investigated, so I told you. The gory details aren't mine to offer. :)

Q u o t e:
Pavonum, will you be making double time after midnight since its a holiday? :P

I hadn't given the matter much thought, truth be told. I doubt it, though, since my shift started today. :P

Q u o t e:
Could you at least ask them if we should be trying over and over or if we should hold our place in line? Or is there a line? Or is there anything we can do to help the process?

These are not questions I can answer definitively, I'm afraid; I've said elsewhere in this thread, however, that while you're welcome to cancel and re-initiate your transfer as many times as you'd like, this shall not necessarily have any effect whatsoever on your success (or otherwise).