#0 - April 14, 2008, 7:52 p.m.
If your realm is still experiencing issues past 12:00PM Pacific Time, please simply state your realm in a post here.
Q u o t e:
Can we get an update please? :)
Q u o t e:
Update 1:40 PM PDT- [timestamp]
The issues affecting the following realms have been resolved and are now available for play . Thank you for your patience and we'll see you in game!
Agamaggan
Alexstrasza
Alleria
Azshara
Baelgun
Balnazzar
Blackhand
Cho'gall
Dark Iron
Destromath
Dethecus
Detheroc
Emerald Dream
Garona
Gorgonnash
Greymane
Gul'dan
Hellscream
Illidan
Kael'thas
Kalecgos
Kirin Tor
Lightninghoof
Maelstrom
Malfurion
Moonrunner
Nazjatar
Ravencrest
Sargeras
Spinebreaker
Staghelm
Stormreaver
Twisting Nether
Ursin
Whisperwind
Wildhammer
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Update 1:00 PM PDT- The issues affecting the following realms have been resolved and are now available for play except for Ursin which we anticipate having available by 1:45 PM PDT. Thank you for your patience and we'll see you in game!
Agamaggan
Alexstrasza
Alleria
Azshara
Baelgun
Balnazzar
Blackhand
Cho'gall
Dark Iron
Destromath
Dethecus
Detheroc
Emerald Dream
Garona
Gorgonnash
Greymane
Gul'dan
Hellscream
Illidan
Kael'thas
Kalecgos
Kirin Tor
Lightninghoof
Maelstrom
Malfurion
Moonrunner
Nazjatar
Ravencrest
Sargeras
Spinebreaker
Staghelm
Stormreaver
Twisting Nether
Whisperwind
Wildhammer
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Update 11:30 AM PDT- We are currently working to resolve the current issues affecting select realms. All affected realms are expected to be available for play at approximately 1:00 PM PDT. We will provide further updates as necessary and appreciate your patience.
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Update 11:00 AM PDT- We are continuing to work on resolving this issue and will provide a new update in approximately 20 minutes.
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Update 10:00 AM PDT- We are still working to resolve the issue affecting select realms and expect to miss our current ETA of 10:30 AM PDT. We will provide a new update at 11:00 AM PDT.
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Update 9:20 AM PDT- We have located the issue affecting the listed realms and are working to resolve this issue. All affected realms are expected to be available for play at 10:30 AM PDT. We will provide further updates as necessary.
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*Update 9:00 AM PDT- We are continuing to work on investigating the issues with the currently unavailable realms and will provide another update at 10:00 AM PDT. We appreciate your patience.
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7:50 AM PDT- The following realms are currently unavailable and are being worked on. We do not have an ETA at this time, but will provide an update in one hour.
Agamaggan
Alexstrasza
Alleria
Azshara
Baelgun
Balnazzar
Blackhand
Cho'gall
Dark Iron
Destromath
Dethecus
Detheroc
Emerald Dream
Garona
Gorgonnash
Greymane
Gul'dan
Hellscream
Illidan
Kael'thas
Kalecgos
Kirin Tor
Lightninghoof
Maelstrom
Malfurion
Moonrunner
Nazjatar
Ravencrest
Sargeras
Spinebreaker
Staghelm
Stormreaver
Twisting Nether
Ursin
Whisperwind
Wildhammer
Q u o t e:
Update
We are continuing to work on the hardware issues that are affecting these realms. Our current estimate is they will be available for play at approximately 5:00PM PDT.
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We are currently experiencing a hardware issue that is affecting the following realms. We are working on resolving this as quickly as possible and expect the realms to be playable by approximately 3:00PM PDT.
Aggramar
Argent Dawn
Arthas
Azgalor
Bleeding Hollow
Bloodhoof
Burning Blade
Burning Legion
Durotan
Earthen Ring
Elune
Eonar
Eredar
Gilneas
Gorefiend
Kargath
Laughing Skull
Lightning's Blade
Llane
Lothar
Madoran
Magtheridon
Malygos
Mannoroth
Medivh
Shadowmoon
Shattered Hand
Skullcrusher
Stormrage
Thunderhorn
Thunderlord
Trollbane
Warsong
Zul'jin
Q u o t e:
Where do I submit my resume?
I am a better network engineer than anyone you currently have working.
My company runs multi-million dollar hospital databases.. downtime like this would kill people.
Fire the guy who runs your DataCenter and hire me.
I am not cheap, but I am damn good.
Q u o t e:
fixed.
;)
Q u o t e:
You were quoting me, idiot.
And great canned response. I don't want to take my money elsewhere. I want the corporation to be responsible and reimburse its subscribers for undelivered goods. If they don't have their act together, that's fine. But stop pretending that being massively successful makes it excusable. It doesn't. In fact, it does the opposite.
Q u o t e:
I'll make this my last post in this thread.
Thank you for the response, and I appreciate the sentiment. It was not my purpose to create problems, but instead to state my dissatisfaction with customer services. This being the forum for customer services, I posted here. I don't think it's a suggestion. Suggestions are positive. I have a problem.
I'm trying to be honest and reasonable, and I will do as you advise.
Q u o t e:
Since they were "Fixing" the servers all day, will there still be a tuesday maintenance? Just wondering if they got everything up to par, or do they still need 8 hours ON TUESDAY?
Q u o t e:
...and Vindication?
Q u o t e:
Thats pretty sad and inefficient.
Q u o t e:
Update
All realms are now online and playable. Thank you for your patience.
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We are continuing to work on the hardware issues that are affecting these realms. Our current estimate is they will be available for play at approximately 5:00PM PDT.
-----------------
We are currently experiencing a hardware issue that is affecting the following realms. We are working on resolving this as quickly as possible and expect the realms to be playable by approximately 3:00PM PDT.
Aggramar
Argent Dawn
Arthas
Azgalor
Bleeding Hollow
Bloodhoof
Burning Blade
Burning Legion
Durotan
Earthen Ring
Elune
Eonar
Eredar
Gilneas
Gorefiend
Kargath
Laughing Skull
Lightning's Blade
Llane
Lothar
Madoran
Magtheridon
Malygos
Mannoroth
Medivh
Shadowmoon
Shattered Hand
Skullcrusher
Stormrage
Thunderhorn
Thunderlord
Trollbane
Warsong
Zul'jin
Q u o t e:
Deathwing just crashed as my guild was ~30seconds into the Kalecgos fight. Now, all of our mains are stuck in the instance.
We attempt to load in, get a full blue bar, and then knocked back to the character select screen with the error "No instance servers available." We are not getting fully disconnected.
The exact same thing happened a few weeks ago. That time, our mains were stuck in "nowhereville" for almost 24 hours.
/cry