Jubei'Thos

Hi there, Airraid.

Unfortunately this issue does not appear to be isolated to Jubei'Thos, but rather several realms. Our realm technicians are currently monitoring the latency and connectivity issues and are looking to address this issue as quickly as possible.

Thank you for bringing this to our attention, my friend.

I hope a speedy resolution is on the horizon!

Q u o t e:


yes i have ... do you see any masking of words ? :) ... lol blizzard.

You need to e-mail [email protected] if you wish to dispute the actions taken. Doing so here will not help your cause.

Q u o t e:
Come on blizzard can you unban my account – hongwong -- cant you see all the fustration that is building up. (you guys should check out general chat )

Q u o t e:
AND UNBAN HONGWONG

As I stated before, you will need to contact [email protected]. I must also remind you that in addition to violations of language we also prohibit discussion of disciplinary actions on accounts or alternate accounts. Resulting penalties include permanent suspension of the posting account. I say this as I wouldn't want you to lose posting privileges on these accounts as well.

You may want to refer to: http://forums.worldofwarcraft.com/forum-coc.html?sid=1 before you continue posting.

Q u o t e:
Linking to threads from other forums
Creating threads with the sole purpose of linking another post

What I linked you was the Code of Conduct, Ghito. That was not a post, but it was recommended reading. You may want to take the time you now have to read it throughly.

Q u o t e:
It needs to be fixed!

We're looking into it, Eloisa. Not much else I can provide you other than that.

Q u o t e:
BUMPITYBUMP

If you're going to "bump" a thread, please do so with actual, relative information—or, at the very least, a civilly-stated opinion. I've no qualms leaving this thread open; however, when posts such as the one I've quoted are consistently and effortlessly made, they hinder our ability to gather information quickly. These posts also serve to undermine those from Jubei'Thos (and Bloodlust as a whole) who have remained patient, informative, and polite through its entirety.

You're welcome to be angry. You're welcome to vent that anger. Just don't waste the time of your realm mates by adding nothing to the conversation.

I respectfully disagree. Simply adding "BUMPITY BUMP" does nothing beyond making the contributor appear impatient—which may very well be the case. It adds no information and no context; the post might as well not exist for all the relevance it possesses. There is difference between saying, "Yes, I am experiencing the same issues," and "Bump for great justice!"—please, just take a brief minute and consider this fact. You may not agree, but at least give the thought some mind.

All that I'm asking is that you take a moment to articulate your situation and not simply regurgitate a forum meme. It's a sign of respect for all those actually posting within and it helps we forum posters keep better track of the thread's actual progression. :)

Q u o t e:
So what is this doing for the threads progression?

Oh, come now, what's a little debate between friends?

In all seriousness, though, I'm trying to keep this thread civil. That you chose to dispute the first request was unfortunate, as, yes, it led to further deviation. The matter is worth clarifying, though—so I clarified. If you truly wish to cease this particular line of discussion then, please, just try to keep the "bumps" in check. It's really, really not that hard. :)

As for a tangible update, here you go:

http://forums.worldofwarcraft.com/thread.html?topicId=5640976872&sid=1&pageNo=17#331

Use the little blue button tracker near the top. There's a few responses after.

Q u o t e:
You also say progress has been made. This is something I have not yet seen evidence of in-game.

Yar. Though it's one that I also noted may not have been visible totally from a player perspective. We totally realize that and thus are continuing to monitor and relay as much information as we can back and forth. :)

The update was provided in respect to a promise I made previously. And, while it's not a shining beacon of resolution, is it a step in the right direction—a direction down which we hope to continue.

Q u o t e:
Question on behalf of pretty much everyone on Jubei'thos who goes to school and goes to work... will there be any compensation for the buggy time we've had?

I've absolutely no idea, Elitemufti, since such compensation is not handled by the Game Master department. Should anything of the sort become available, though, it'll definitely be announced within General or simply show up within your payment.

Fear I'm unable to provide more insight than that. =/

Q u o t e:
I am sorry but this has done nothing from our end.

Read the next post down, Gretchin. :)

http://forums.worldofwarcraft.com/thread.html?topicId=5720232685&sid=1&pageNo=15#286

Q u o t e:
You might think this change has made a difference to the CPU or Memory usage when you run a TOP on the Oceanic Servers arounf this time but I can unfortuantely tell you that the change has made no difference at all to the player issues during these times.

Secondly you should probably go look through the Crontab file and see what else is running around this time maybe same bright spark has a poorly written script that is chewing up CPU and Memory (While 1 {Fork{Malloc()}) tends to do this well.

The latency is most definately server side but it has to do with client instructions being parsed by the server for example last night Latency to the server sat around 200 - 300ms for me but my casting and looting still took between 5 - 15 seconds to complete sometimes even longer. This tells me very quickly the server is not receiving the client instructions at all. Secondly players getting warped back after moving around the world also is a good indicator this is a problem with the servers.

I would be going through all process and scripts with a fine tooth comb and working out which ones are causing this issue because trust me they are still there and running right on Queue.

I'm not a tech, so unforunately I'm unable to provide any feedback on your observations. That said, I'll make sure your points are heard by those who can influence such things directly.

Thank you for thoughts. Truly. :)

Q u o t e:
Do you understand that very response has not helped us in any way?

What you deem helpful is greatly different than what your peers deem the same, Modaran. I promised that I would update with any new information and so I have. That you believe it useless is your opinion, one to which you are most certainly entitled. I thank you for your feedback, but should I have any insight to spare, regardless of how miniscule it may be, I'm going to continue to voice it. You and your peers to deserve to know.

Will this conversation remedy the latency issues for you? If that's what you mean by help, then no, my post was not helpful; it was, however, informative. And, sometimes, people just want to know what's going on. I'm trying to give Oceania that and I'm actually very sorry that you disagree.

That said, you'll have to pardon me; I intend to keep updating as new developments arise. Yes, even small ones.

Really? Aw, come on, Modaran, work with me.

Q u o t e:
We modified a particular process that was running in the early AM hours and noticed an immediate change.

Q u o t e:
Aye. There actually was—from a technical standpoint. As stated in my primary update, the difference may have been negligible or hard to notice from the player-end, but we definitely saw an improvement internally. That situations have not turned 180 completely is why we're still putting the nose to the grind.

Jargon aside: We changed something. We noticed a good change internally. We aren't yet satisfied with results, though, so we're still working.

I can't stop you from spinning straight facts how you wish, but, hey, mind bending trickery ain't my thing.

Q u o t e:
We need new information, not the same thing over and over (develompents).

As soon fellow Oceanic players cease questioning specific aspects of my original posts (the one's I've cited), I'll stop referencing them, as well. In the meantime, I'm happy to answer their queries, regardless of whether or not such requires backtracking a bit.

Similarly, if new information develops, I'll post it.

Q u o t e:
I know, I know your not a 'tech'.... we want to hear from someone who can answer our questions though, it doesnt have to be you.

That's not our realm technicians' responsibility. It is, however, mine and my teammates'. Since there have been no updates since we last spoke, that means our realm technicians possess no new information which they desire or perceive apt to have communicated.

Q u o t e:
We did not say 'Syndri please reply to our posts, even if you dont have an answer.'

Many of your fellows have requested such feedback. I'm responding to you guys as a whole—which includes, but is not limited to you, Modaran.

From our Realm Status forum:

Unfortunately, we will be issuing a restart to the realm Jubei'thos in order to address a transportation issue. This restart will occur at 11:00 pm PST.

Our apologies for such short notice, but we do expect the downtime to be minimal. Stay tuned here for updates.

http://forums.worldofwarcraft.com/thread.html?topicId=5784273495&sid=1

Again, more information will be provided as soon as we have received it.

You have my utmost apologies, everyone. If you are currently stuck within an instance or battleground, please submit an in-game petition with another character on the account. Member of our Game Master staff are working as quickly as possible to resolve these stuck issues.

Actually, Payne, the realms are monitored 24-7 by our realm technicians. Should a resolution be found, it will be applied as quickly as possible to resolve the issue, regardless the day.

Q u o t e:
Careful we might get banned for having an opinion

Stragoth

Having an opinion is perfectly acceptable. Using masked profanity and various characters to avoid the profanity filter, however, is not.

I understand that you are frustrated and desire my response, but the use of obscenities only creates more issues that I have to clean up rather than providing responses.

Please remain civil and follow the Forum Code of Conduct.

I apologize if you feel that we, the moderators of this forum, have yet to inform the appropriate parties of these ongoing issues, Stragoth. I assure you that is not the case. We are constantly prodding for a resolution, and updates in regards to this issue. Regrettably, however, we have yet to be provided with any information that has not already been provided.

I speak with players nightly regarding this issue, and I truly desire an immediate resolution just as much as you do. Everyone wants to see this issue resolved, my friend. The impact of this issue is far and wide.

The moderators of this forum play no role in the diagnosis and upkeep of realm servers, and as a result I personally am unable to resolve this issue any faster. I will, however, provide updates and answer any question that my knowledge allows me to.

Your ongoing patience is appreciated, and your ongoing frustration has been noted. We're doing everything in our power to ensure that your frustration is heard by the appropriate parties to ensure that all available resources are assigned to combat this issue.

Q u o t e:
No offence Aredek

But i think what strag's trying to say is that we do need someone who does play a role in the diagnosis and upkeep of realm servers to accompany your moderation and provide us with some answers/solutions.

We, too, tirelessly wait for these sorts of updates. Frankly speaking, the moment we are provided with this information we will provide it to you. Heck, I look forward to the day when I can sit down, check my e-mail and see breaking news on this issue. I don't think I could log into my forum account fast enough to share the news. Regrettably, however, this sort of information has yet to have been provided.

While I understand your desire to speak with a more technical member of our staff, I'm afraid that they would not be able to offer you any further information that they have not already provided us. I do not believe the frustration necessarily revolves around who provides information, but the fact that additional information has not been provided.

You have my apologies that further information has yet to be provided, everyone.

Q u o t e:

I would like to see that if someone posts an idea that generates a few pages of responses that a moderator actually replies with "i have passed this on to relevant developers" If they use it, credit the person in the patch notes! "Improved Guild Interface thanks to Stragoth and the idea on the forums"

Not to delve too far off-topic, but I'm afraid that we are unable to do this for legal reasons. I certainly wish this were a possibility, however.

Haha. I appreciate that you've found brevity despite such a frustrating issue, Strag.

Trust me, I have done what I can to make my voice heard. I may have even stomped my feet a bit here in there to see this fixed as quickly as possible. My shift is smack-dab in the middle of Oceanic Primetime. I do everything in my power to see to it that you all receive the best service possible.

Q u o t e:
Uh oh guys, looks like you're getting dangerously close to a capped thread. :)

I'll fix that. :)

Edit: You're now good for 522 more posts, though I hope they won't be necessary.

Enough.

There is nothing wrong with expressing frustration in regards to this issue. Trust me, I completely understand the frustration that each and everyone of you are experiencing. With that being said, I will not stand for the use of masked profanity, inappropriate language or posts which tell other players to "QQ" (aka trolling).

I am perfectly capable of locking the thread and providing updates when necessary. I want to actively answer questions and share my thoughts with each of you; however, the recent posts are making these increasingly difficult.

Let's not let it come to this.

Good evening, Khallah.

I would like to direct your attention to my response found earlier in this thread:

Q u o t e:


We, too, tirelessly wait for these sorts of updates. Frankly speaking, the moment we are provided with this information we will provide it to you. Heck, I look forward to the day when I can sit down, check my e-mail and see breaking news on this issue. I don't think I could log into my forum account fast enough to share the news. Regrettably, however, this sort of information has yet to have been provided.

While I understand your desire to speak with a more technical member of our staff, I'm afraid that they would not be able to offer you any further information that they have not already provided us. I do not believe the frustration necessarily revolves around who provides information, but the fact that additional information has not been provided.

You have my apologies that further information has yet to be provided, everyone.

Q u o t e:
lets all go on these forums and spam them again in between lag spikes imo

This would not be wise.

Q u o t e:
A troll gets a blue reply, while we wait for days for an update... come on man, isnt it time for an update!

I would love to provide you with an update; however, that would require me to have more information to provide you with. I'm unsure if you're aware, but Syndri provided an updated in another thread. You can find this post, here:

http://forums.worldofwarcraft.com/thread.html?topicId=5640976872&sid=1&pageNo=37

I look forward to being able to provide additional information as soon as possible, Fudge.

Q u o t e:
reply in this thread imo after tonights raids (if you are doing any)

http://forums.worldofwarcraft.com/thread.html?topicId=5640976872&sid=1&pageNo=40

It seems like blizz are trying different things every night to find a solution, which is nice to know, lets just hope they find one soon.

Yes, please!

Let me know if you are experiencing any latency issues, guys. There are a few things I would like to monitor over the course of the night.

How was Jubei'Thos last night? I'm assuming that no posts = no spikes, but I'd like to get that confirmed. :)

I won't be in, but Aredek will certainly be around. If you're willing, on that evening, can you guys be sure to post trace routes here?

http://forums.worldofwarcraft.com/thread.html?topicId=5974219444&sid=1

It'd be much appreciated and helpful. :)

We're looking into this now. I know you guys deal with this a lot, but empty quotes aren't necessary and won't advance your cause and neither will vulgar language.

I'll let you guys know if we get any updates. In the meantime, if you're currently disconnected or experiencing latency, post your traceroute here: http://forums.worldofwarcraft.com/thread.html?topicId=5974219444&sid=1

Q u o t e:


50 pages later.

Oh, stop that. You know I'm talking about the issue you guys are experiencing right now. We're posted in this thread and other threads numerous times about ongoing investigations into your recurring connection issues.

Q u o t e:
Thanks for looking into this new problem now, clearly it must be a user related issue because currently there is no other explanation as the servers have clearly been in tip top shape lately and it not fathomable that they might be the cause.

Read what I write. Thank you!

Q u o t e:


Oh I read it, and its just as hollow as the usual excuses. You need to understand the playerbase is experiencing multiple issues. There are both latency issues (typically later during the peak aussie time AND also random disconnects and issues where the server goes down completely)

I dont expect you to fully understand the situation as you havent been present on our server over the past month but I do expect you not to try and force feed us absolute rubbish about it being our ISP's causing your server to crash and kick us all off. Whilst its nice that you appear to be making an effort those with any clue will quickly dismiss it as an attempt to keep us quiet while the idiots in the realm tech area run about trying to find the solution in between doughnuts and bud lights.

I May be able to understand an ISP related issue (in regard to the latency issues) except everyone on Jubei regardless of ISP or location suffers the same issues at the same times whether it be latency or disconnections / errors retrieving character lists.

What would I know, im just another sucker in a long line bent over in front of your company.

I don't see anywhere where I've said there's not a server issue.

We've recently implemented some changes to certain processes on your realms to resolve your continued connectivity issues and we're testing it on a single realm to see its effectiveness. Should it work well for that realm, we'll extend that process change to all affected realms.

And please don't presume that I don't know what you guys are going through. I play on an Oceanic server.

Q u o t e:
Like this entire thread, why should we believe any of it ?


Thank you

I'm asked to provide "real information".

When I provide you with real information, you shove it away like I'm lying to you.

I have not lied to you--any of you--once in this entire thread. I can either provide you with the information I receive or not. It's your choice.

Q u o t e:
You know, we did manage to get through pretty much a full day yesterday without any posts in here over complainable matters. But server crashes for like 10 minutes and here we go again....

Indeed. I was happy to see that there were few issues yesterday, Tresjynn. As Syndri has mentioned, our DBAs are testing a few resolutions and are hoping to find a solution as quickly as possible. It appears that the most recent tests may have shown some sign of success.

We have been in contact with the DBAs this evening regarding the success yesterday as well as the current realm issues. I am hoping that by comparing the two days they can develop a more robust resolution.

Rest assured that we do not consider this matter closed, my friends. Unfortunately, a solution has yet to present itself. We, the moderators of this forum, are constantly monitoring the issues you are experiencing hoping to provide additional information to our realm technicians. Please continue to provide any information or observations your are experiencing.

Again, you have my sincerest apologies all. I truly hope to see this issue resolved soon.

I would also like to make a request of you:

If you are experiencing any form of latency, please describe the issues that are noticeable. (i.e. Spellcasting delays, disconnections, mob evasion, loot lag, freezing, etc. etc.).

Q u o t e:
I don't know why they are looking at our trace routes

Our trace routes aren't taking jubei'thos offline entirely.

Our DBAs have requested the information, Valonqar. I would appreciate it if each of you can post your trace routes in the following thread:

http://forums.worldofwarcraft.com/thread.html?topicId=5974219444&sid=1

Thanks.

For those of you who are reporting instance servers are down:

Were you in an instance when you were disconnected? If so, which instance?

For those of you who were not in an instance when the realm issues started:

Have any of you attempted to enter an instance but you were not in an instance when disconnected? Were you able to enter?

Q u o t e:
Disconnected and unable to access instances.

Disconnected whilst in heroic mgt. Now Instance server not availible.

other characters able to enter instances in outland

Thank you for that, Hannoi.

If you are currently receiving the "No instance servers are available" message, please log into an alt character and submit an in-game petition under the stuck category with the name of the character you are unable to log in with. Our Game Masters are going to try to get to you as quickly as possible.

Again, I apologize for the inconvenience and hope to get you back into the game soon. >,<

Are any of you still unable to enter an instance at this time?

Q u o t e:
with exception of login issues earlier in the day, server has yet to crash.

fingers crosses its able to keep this up for more then 5 hours.

Good news, good news.

I was out of office temporarily. I would have happily provided a response had I been available. I sincerely apologize, everyone.

As for the issue at hand. I am glad to hear that you are able to access the realm once again. I am in the process of compiling a report to provide our DBAs as quickly as possible. If you experience any further issues, please let me know.

On that note... Is anyone still experiencing any immediate issues as a result of the realm latency?

Q u o t e:
Realm appears to be operating smoothly.

Again, let me know if you notice any change.

Q u o t e:
My realm is smooth.

People whinge too quickly imo.

As much as I wish this were true, I'm afraid they have valid concerns, Nixar.

Their realm has been experiencing this issue on a persistent basis, and we're trying our best to resolve it quickly.

Indeed. Let's keep it there, shall we? Thanks, guys.