#0 - March 26, 2008, 6:57 p.m.
http://forums.worldofwarcraft.com/thread.html?topicId=5540036533&sid=1&pageNo=1
On the day a new patch goes live, why is it that there are no technicians at work? Or what about the fact that they could be called in and put to work, because the worlds are not running? Why with all the money that Blizzard makes are there not techs on duty 24 hours a day 7 days a week?
I work in the IT field, and if one of my customers has a problem, I make myself available 24 hours a day to server their needs. I don't do this because I want lots of money, I do this to keep customers happy, which means I get to keep them as customers.
Blizzard makes over $100,000,000 a month. Yea, that's right, that means over $1 Billion a year. A #@$%ing Billion Bliz. Spend some of that money to pay for technicians to keep your customers happy. You sure as hell aren't trying to keep us as customers, otherwise you'd have techs working 24 hours a day.
I make this thread as instead of moving this thread to this forum the Blizz rep said this belonged in, it instead gets locked.
Blizzard takes your money, but isn't spending it to maintain what you are paying for. As customers, we need to come together and demand and ensure they provide us with what we pay for, and that is the ability to play this game.