Stuck/Loading Issues in Battlegrounds/Arenas

We know many of you are stuck. Creating multiple threads about this and spamming our forum will fail to assist our database administrators in resolving this issue.

Posting privileges will be removed for any players creating additional threads about this while we work to resolve the issue.

Believe me, I am sorry that this is happening. It's an unfortunate situation which we will work to correct as soon as possible; however, if you think spamming the Game Master-operated forums will aid in your cause, you only hinder our ability to truly address any issue. Thanks for your understanding.

I will provide you with additional information as it is forthcoming.

Q u o t e:
SO THE SERVICE WE PAY FOR IS RENEGED, AND YET WE'RE PUNISHED IF WE COMPLAIN ABOUT IT?

Yes, if you blatantly violate the forum Code of Conduct while under the impression that it will benefit you in some way.

I do apologize for the delay in response everyone. We've been having intermittent forum login issues throughout the day; and, I was personally attending to other pertinent matters at the time this business was erupting on the forums. Regardless of my personal knowledge of the issue, our database adminstrators were already made aware of it. Again, I apologize for the delay in getting this information publicly relayed to you.

I will work to ensure any updates on the matter do not suffer the same delay.

Can we stop with the derogatory name calling now? It really doesn't help anyone or anything. I'm not sure if you've been misled to believe otherwise in the past. I'd prefer to offer Customer Service rather than just suspending players from the forums because we can't even keep track of the threads coming in. Really I would.

Q u o t e:
bump

Please do not simply bump this thread. We have not forgotten about this issue and will provide updates as they are provided to us. For now, the thread will be stickied.

Q u o t e:
Any customer service at all would be nice, though it appears that blizzard has a policy of keeping their customers in the dark about everything they are doing. I don't expect this to be answered since ive never had a post answered yet. Seems to me though that by now we are a "pertinent" problem being the largest active thread on the forum. You know if you'd just say hey guys we have a big problem right now and it'll take at least another 4 hours to fix then guess what, WE WOULDNT BE HERE ASKING FOR ANSWERS WE COULD GO DO SOMETHING ELSE, but since you don't like giving answers we gotta just keep posting.

I've given you all of the information I have, Imanault. We know this is a big issue; however, we do not have an estimated time frame for resolution. If you were around last night, you might have noticed that some players do not like estimated time frames if it means there's a chance the length of time will be extended.

The latest information is noted in our in-game Knowledge Base (red question mark) as a Hot issue:

Q u o t e:
We are aware of the pertinent issues of players currently remaining stuck in a Battleground or stuck at the loading screen since the recent realm restarts. Rest assured that we know this is a very pressing matter that we intend to resolve as quickly as possible. Rather than petitioning a Game Master, please accept our deepest apologies for the current, temporary state of affairs. This is a top priority for our server technicians, as it concerns each player's ability to enjoy the latest patch content. Your patience is requested and greatly appreciated in the mean time.

This is the most recent information regarding Battleground/Stuck issues posted by Drysc on the General forum:

Q u o t e:
Update -

We've restarted all of the battleground servers and most realms are now functioning normally. We're continuing to work on the servers for the Reckoning, Shadowburn, Cyclone, and Rampage battlegroups. We'll provide further information as it becomes available.

The list of battlegroups can be found here: http://www.worldofwarcraft.com/pvp/battlegrounds/battlegroups/index.html

- -

We're aware of a problem that is currently not allowing players to enter or exit battelgrounds on specific realms. We're in the process of investigating this issue and we will provide further information once it becomes available. In the mean time please refrain from attempting to use or enter the battlegrounds.

http://forums.worldofwarcraft.com/thread.html?topicId=53875396&sid=1

Here is the latest update from Drysc:

Q u o t e:
Update -

We're still investigating this issue for the battlegroup Vindication in which players may still be stuck. All other battlegroups should now be functioning normally.

Update -

We've restarted all of the battleground servers and most realms are now functioning normally. We're continuing to work on the servers for the Reckoning, Shadowburn, Cyclone, and Rampage battlegroups. We'll provide further information as it becomes available.

The list of battlegroups can be found here: http://www.worldofwarcraft.com/pvp/battlegrounds/battlegroups/index.html

- -

We're aware of a problem that is currently not allowing players to enter or exit battelgrounds on specific realms. We're in the process of investigating this issue and we will provide further information once it becomes available. In the mean time please refrain from attempting to use or enter the battlegrounds.

Q u o t e:
well my new topic got deleted so I'll put it here.. cyclone bg is down again

Our server technicians are taking steps to resolve the issue with Cyclone; they're currently restarting the server for that Battlegroup. :)

Our server technicians are working out the kinks that have now arisen with the Ruin Battlegroup; we appreciate your patience. :)

As an update, we'd like players in the Ruin Battlegroup to report if they're still experiencing issues. Thanks for your assistance, everyone. :)

Q u o t e:
Where do you want us to report this? Just here on the forums?

My apologies for not being clear. Reporting in this thread is fine. :)

As an update, our server technicians are looking into the issue affecting Reckoning. :)

I've forwarded the information on that the Reckoning Battlegroup is still experiencing issues; please bear with us, everyone. We're working on it. :)

Q u o t e:
im FREE! <3 pavonum

Hey, now there's some good news! :D

Our server technicians are working to restore functionality to the Nightfall and Rampage Battlegroups. Thanks for your patience. :)

Q u o t e:
Does anyone know what's up with the Arena's? like when are they going to be added to live servers?

Here's the scoop, from Drysc in a sticky on the General Discussion:

Q u o t e:
We're still in the process of testing issues that are occurring with the arena and battleground systems and waiting to ensure that the arenas can be brought up with little issue. We're currently estimating that the earliest they will be available is Friday, December 8. We apologize to those of you looking forward to the arena system and we hope to have them available for you as soon as possible.

From: http://forums.worldofwarcraft.com/thread.html?topicId=53255339&sid=1

For those of you in the Ruin Battlegroup -- which contains Destromath, Warsong, etc. -- our server technicians are on the case. :)

Q u o t e:
Gawd you're helpful =P

Last question if it's in right section, when is transfers back up lol?

That one I'm afraid I'm unable to answer quite so easily; that issue is still on hold until our Database Administrators can poke around more. :/

Again, as a general update, the issues surrounding the Ruin, Rampage, and Nightfall Battlegroups are still being investigated. Our server technicians shall likely be taking steps to address the issue by restarting the servers devoted to these Battlegrounds. Thanks, folks. :)

Q u o t e:
Stuck, second goddamn time.

Seriously, don't you people test this at all?

The cross-realm Battleground server for your Battlegroup has just been restarted, Mohmellon. Are you still experiencing the issue?

As a general update, the Ruin Battlegroup has very recently been restarted, so players on those realms may find this issue has been resolved; please let us know of any further issues. The issues surrounding Reckoning, Bloodlust, and Shadowburn have been forwarded to our server technicians for further investigation. I'll let you know of any other pertinent information. Thanks for your continued patience, ladies and gents. :)

Q u o t e:
Stormstrike Battle Group.

I'm currently stuck in AV 9 :(

I'll pass this along, thank you. :)

Q u o t e:
Eldre'Thalas Server, not sure of the Battlegroup name. Everyone in my guild, including me, is stuck in several different battlegrounds. I have to quit the game and restart it to get out.

That's the Reckoning Battlegroup, and should have been addressed. Are your characters still stuck now, Marcello?

The servers supporting the Ruin, Shadowburn, and Stormstrike Battlegroups have been restarted, which may help to free players on the affected realms therein; we're currently monitoring the Whirlwind Battlegroup to determine the best course of action, and shall continue to take reports into consideration. Please let us know of any other issues that arise, and I'll pass them along accordingly; we appreciate your help. :)

As a more general note, I'd like to offer my assurance that the underlying cause for the issues surrounding Battlegrounds is being investigated, but in the meantime we are doing everything we can to rescue those players who find themselves stuck after a match. Should any updates become available as to the progress of our more global efforts, I'll be sure to let you folks know in this or another thread. Thanks much, folks. :)

Q u o t e:
This isn't a personal issue and has nothing to do wtih the number of the battleground you're in.

I'm sure by just stating your Name, Realm and Battlegroup you'll be doing the GM's a big favor than just spamming HELP PLSSSS

You can find your Battlegroup name out here:

http://www.worldofwarcraft.com/pvp/battlegrounds/battlegroups/index.html

Thank you for including that link, Lsnick; I was going to do so, but you beat me to it. :)

At this time, our server technicians are restarting the servers for all Battlegroups in their continuing efforts to address the issue preventing players from leaving Battlegrounds. They should be reset in about five minutes -- a countdown has begun, as some of you might have noticed -- but we encourage you all to let us know if the issue persists after that. We shall keep monitoring the situation to ensure that it is resolved accordingly. :)

Q u o t e:
I don't see a countdown on Doomhammer.

As a matter of clarification, is your character in the cross-realm Battlegrounds for Doomhammer, or Doomhammer itself?

Q u o t e:
That restart seems to have freed me! TY! <3

Glad to hear it, Rootsboots! May you be the first of many. :D

Our server technicians have been made aware of issues surrounding the Bloodlust, Reckoning, and Cyclone Battlegroups; they shall investigate the matter to determine how best to proceed. Should any additional information become available to me, I'll let you know here. Thanks, folks. :)

As an update, we're still investigating issues with the Bloodlust and Shadowburn Battlegroups. Thanks for your continued patience, folks. :)

We are also currently working to resolve issues surrounding the Stormstrike and Rampage Battlegroups. I'll keep you apprised. :)

Q u o t e:
Jubei'Thos (in the Vengeance battlegroup) is having stuck issues at the moment. Any update on this group Pavonum?

I've passed that information along, Annia, but I'm afraid there are no updates forthcoming regarding that Battlegroup specifically. :(

Q u o t e:
Vengeance is back again, thanks! :D

I'm so glad to hear that, Annia! Keep us informed. :)

Q u o t e:
I spoke too soon. :(

http://images.itspudding.com/WoWScrnShot_120906_204612.jpg

I've passed this along once again; we'll get to the bottom of it soon enough. :)

Our work on the Bloodlust Battlegroup continues, folks; we are doing everything possible to assist players in escaping its clutches. :)