Blizzard Will not Unlock Account

#0 - March 19, 2008, 5:54 a.m.

My account got closed because i had a keylogger problem a couple months back and i got hacked. so blizzard thankfully closed my account for the time and all i had to do was send a notarized form in... i have tried 3 times... even paying for a high quality fax at the UPS Store... but still they keep saying it is illegible... i just sent another one in today and hopefully i will hear back from them soon and if not i will wind up going with mail... Was just wondering if a Customer Service Rep could check up on the status for me, Character name is Texecution on Dethecus.

Aredek

#3 - March 19, 2008, 6:32 a.m.

Good evening, my friend.

It appears that the first two faxes were no rejected as a result of the form being illegible, but were not notarized appropriately. Only the third attempt was deemed illegible by our Account Administration department; however, this was months ago.

I suggest resubmitting a fax and mailing the documents to the locations mentioned within the document. If this is unsuccessful, I suggest contacting Account Administration asking for more information as to why your application was illegible. Regrettably, this is information that only the Account Administration department is able to provide.

To contact Account Administration, please utilize one of the following methods:

Account Administration

Email: [email protected]
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

Good luck!

Aredek

#6 - March 19, 2008, 6:44 a.m.

Wow. It turns out that either:

You followed my advice and Account Administration is blazing quick this evening

or

You had already followed the advice before I gave it

Either way, you will be pleased to know that Account Administration has looked into this and has sent you an e-mail. :)