Information you have entered is not valid

#0 - March 7, 2008, 7:20 p.m.

I tried to log on another one of my accounts when I flew over to my cousins house for a week and when I tried to log in using the same account name and same account password it gave me the info is not valid error. Did blizzard change my pass because of the different IP address?

Syndri

#2 - March 7, 2008, 7:31 p.m.

Is the account on which you're posting currently the one on which you're experiencing in-game troubles? If so, how's your realmlist?

Edit: You said "another"; however, the rest of your description left the target account unclear, which led to my question. :)

Syndri

#4 - March 7, 2008, 7:35 p.m.

I'm leaving assumptions be for the moment, specifically since the account in question is unclear. :)

Syndri

#6 - March 7, 2008, 8:03 p.m.

Alright. Once more, from a different angle.

Is the account on which you are posting the one on which you are experiencing log in difficulties? If not, can you perhaps provide me a name and realm of a character on the appropriate account?

Syndri

#10 - March 7, 2008, 8:20 p.m.

Your main character appears untouched, Shaku; it's likely that you simply mistyped, misremembered, or miscommunicated something along the way.

I'm noting two password resets today. Let me know if they process correctly for you. :)