#0 - Feb. 22, 2008, 10:24 p.m.
Discuss.
Ruin Battlegroup Issues — Look here!
Discuss.
#5 - Feb. 22, 2008, 10:28 p.m.
#44 - Feb. 22, 2008, 10:43 p.m.
- We are currently performing urgent maintenance on the following realms. These realms will be playable by approximately 3:45PM PST. Thank you for your patience.
Aggramar
Aggramar
Argent Dawn
Arthas
Azgalor
Bleeding Hollow
Bloodhoof
Burning Blade
Burning Legion
Durotan
Earthen Ring
Elune
Eonar
Eredar
Gilneas
Gorefiend
Kargath
Laughing Skull
Lightning's Blade
Llane
Lothar
Madoran
Magtheridon
Malygos
Mannoroth
Medivh
Shadowmoon
Shattered Hand
Skullcrusher
Stormrage
Thunderhorn
Thunderlord
Trollbane
Warsong
Zul'jin
Further updates will be provided when available.
#55 - Feb. 22, 2008, 10:48 p.m.
Q u o t e:
Reythur, I don't see Durotan on that list. Is it undergoing maintenace as well? Should we expect it to be up by 3:45pm PST?
My apologies, Absynthe. I updated the list. =)
#63 - Feb. 22, 2008, 10:52 p.m.
#68 - Feb. 22, 2008, 10:56 p.m.
- We have resolved the urgent issues and are starting to bring realms back online. All realms should be playable by approximately 3:30 PM PST. We will continue to monitor the realms and update you if anything changes
#110 - Feb. 23, 2008, midnight
#146 - Feb. 23, 2008, 12:26 a.m.
- Further urgent maintenance is required for the following realms as we continue to troubleshoot the issues affecting them. The maintenance for these realms should be completed by approximately 5:00 PM PST. All other realms are currently available for play. Your continued patience is appreciated.
Argent Dawn
Arthas
Azgalor
Bleeding Hollow
Bloodhoof
Durotan
Elune
Lothar
Magtheridon
Mannoroth
Medivh
Shattered Hand
Skullcrusher
Stormrage
Trollbane
Warsong
Zul'jin
You have our apologies for the delay.
#182 - Feb. 23, 2008, 1:02 a.m.
- Further urgent maintenance is required for the following realms as we continue to troubleshoot the issues affecting them. The maintenance for these realms should be completed by approximately 5:30 PM PST. All other realms are currently available for play. Your continued patience is appreciated.
#194 - Feb. 23, 2008, 1:07 a.m.
Q u o t e:
Are you trying to piss us off by saying all other realms are currently available. I love getting mocked at GG.
I assure you this is not the intention, Chedda. This is merely to inform those who play on other realms that they are not currently affected by this issue. You all have our sincerest apologies regarding the issue at hand. Our technicians are working to resolve the matter as quickly as possible.
#241 - Feb. 23, 2008, 1:28 a.m.
Q u o t e:
Does anyone else find it interesting that they have plenty of time to edit people's posts (leik zomg! pwnd!), and yet can't find the time to a) fix the servers for good, or b) keep us updated as to what the problem actually is (and no, "urgent maintenance" and ETAs aren't really what I would call "updates")?
Editing a post takes mere moments; where as information may or may not be provided on a consistent basis due to the lack of substantiating, relevant news. I would also like to apologize for any confusion, but I am a Game Master, not one of our Realm Technicians. I do not fix the realms, I am merely acting as a conduit between them, and you. I will provide relevant information when I have it, and when I can. Besides that, there is nothing more to mention besides that; therefore I have enough time to moderate (and therefore do my job) this thread. Once again, my apologies for any confusion.
#244 - Feb. 23, 2008, 1:30 a.m.
#278 - Feb. 23, 2008, 1:53 a.m.
http://forums.worldofwarcraft.com/forum-coc.html?sid=1#_Toc127268911
#300 - Feb. 23, 2008, 2:08 a.m.
The realms appear to have been brought down; more information will be provided when I have it, as always.
#325 - Feb. 23, 2008, 2:15 a.m.
#381 - Feb. 23, 2008, 3:01 a.m.
#434 - Feb. 23, 2008, 4:03 a.m.
Q u o t e:
I agree, Its almost like they're giving us a lil taste, just to take it away and then point and laugh as we start to cry... =(
My apologies folks, but many times in order to fully test the realms they need to make them accessible; this does mean that if it does not remain stable, it will be taken down again. I realize that this can cause some frustration, but if everyone would remain patient and stop spamming the realm to connect to it each time that it does happen to become accessible, this may allow them to remain stable longer.
This is how troubleshooting works, folk. You try things, and if that does not work, you try something else. This also takes quite a bit of time to resolve — computers are finicky things, and fixing one issue can cause another. They are aware of this, and are constantly working to resolve it. I would like to ask once again for everyone's patience in the matter while it is being worked on.
Thank you.
#442 - Feb. 23, 2008, 4:09 a.m.
Q u o t e:
Then give us a refund for this "testing."
I touched on this earlier in the thread (http://forums.worldofwarcraft.com/thread.html?topicId=4822044108&sid=1&pageNo=20#381):
Q u o t e:
Any possible compensation, or server transfers that are provided will most likely be stated on our General forums — if either are provided. If anyone would like to see either of these provided, you will want to visit our Suggestions forum (http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11122).
Q u o t e:
I sense a hint of anger in that GM post, woot!
You are welcome to interpret my response anyway you wish, but I am not angry at all. =)
#476 - Feb. 23, 2008, 4:37 a.m.
However, for anyone curious as to why I edited the post it is simple: rather than pointing out to everyone that hits the next "Blizz" post button of your actions, I can merely edit the post to inform the one that did it. I thought I was being nice. *shrug*
#528 - Feb. 23, 2008, 5:08 a.m.
We are aware of the issue, and we are working to resolve them. Further updates will be provided when I have them.
#558 - Feb. 23, 2008, 5:25 a.m.
Q u o t e:
If they knew what the issue was they could give us a timeframe for when it will be fixed depending on the severity of the issue.
That's awfully idealist of you.
We're not trying to purposely withhold information here. Just not to make promises we can't keep--or inaccurate estimates, since players will take the latter for the former.
We're doing our best.
#566 - Feb. 23, 2008, 5:28 a.m.
Q u o t e:
but what is wrong. give us the technical run down. those of us who understand will gladly put it into laymens terms for u. WE JUST WANT TO KNOW WHATS WRONG!
"Something's not working."
#575 - Feb. 23, 2008, 5:32 a.m.
Q u o t e:
thats not exactly the technical rundown. i realize that somethings not working. helen keller can see that.
And I, in turn, also realize that something is wrong; however, we of this forum are not server technicians and, strictly speaking, I think that the time and effort of our techs is better spent actually resolving the issue than sending us emails to let us know that the firewall proxy IP has to be flushed from the mainframe with a flash buffer. That information's entirely unnecessary to provide and doesn't result in anything but armchair technicians patting themselves on the back saying "Ah yes, silly Blizzard. All they have to do is reverse the polarity, but they don't know that. I do, though."
#587 - Feb. 23, 2008, 5:36 a.m.
Q u o t e:
Recombobulator should do the trick , i say the techs give it a shot :D
afk, telling 'em
#593 - Feb. 23, 2008, 5:38 a.m.
Q u o t e:
you are the only Blizzard pesonel that has posted ion the last hour....
Looks at the previous posts by Belfaire. *ponders this predicament*
Q u o t e:
When will we hear when the next status will be avalable.
When we hear it, we will provide you with one.
#616 - Feb. 23, 2008, 5:49 a.m.
Q u o t e:
I agree.
However, I do think a senior manager of the server team should be making some sort of statement instead of hanging the front line support to take all the flack.
Like it or not, taking flack is part of our job. To a certain degree, anyway.
Now, if someone thinks that the customer would need to push harder for, say, a hardware upgrade than the very people who work on the servers do, that someone would be incorrect.
We've no reason to deceive you. We want to keep you playing, is what it boils down to. You're welcome to take away what you wish from this thread, but if you the reader believe that nothing's being done, you're wrong, and it's as simple as that.
#634 - Feb. 23, 2008, 6:05 a.m.
Thank you all for your patience and understanding.
#643 - Feb. 23, 2008, 6:46 a.m.
Q u o t e:
OMG, that is so my signature....Lookiee!!!!
You got cut off, brother :(
#645 - Feb. 23, 2008, 6:49 a.m.
Q u o t e:
Fixed? Maybe?
EDIT: YES!!!
I've been immortalized. There are just so many feelings right now. I don't know what to say.
#650 - Feb. 23, 2008, 7:14 a.m.
Q u o t e:
I like my quote of yours better :D
Hahaha, yeah. That's classic Belfaire, though. I used to say stuff like out loud all the time, with long, uncomfortable pauses when people would ask me technical questions at work.