A Fishy Ban...?

To keep this in one thread -

Q u o t e:
edit: to make it very clear

character name: kimmux
realm: stormscale

Batta you are my hero, the original post my guildmate made is here

http://forums.worldofwarcraft.com/thread.html?topicId=46948107&sid=1

The reality is the character is from stormscale and named Kimmux. Last night I was pvping while she was fishing on the computer beside and she says "did you just get dc'd" and nope i hadn't. So she tries to log back in and it said she was suspended. 15 minutes later an email comes in saying its the final warning and she is suspended for 72 hours for using third party software. Her computer has the most simple mods for raiding out there and has next to no other programs installed on windows, its really just her WoW PC as mine is more powerful we is it for our daily needs. Outside of all this, no GM contacted her or anythinng, she was talking in guildchat/party chat during the evening and not even using one of those fishing mods that plays a sound or whatever to help know when your bobber has a catch, straight up vanilla WoW fishing is all she was doing. She doesnt even have a history of fishing, she started 2 days ago for crying out loud.

she's MT for my guild which raids bwl/aq40/naxx and the next 2 days are 2/3 of our raid days and honestly were at the point of just quitting when the account comes back after having to have a finger pointed at us for doing nothing wrong. Sorry but I don't pay money to be treat like that way. I would love it if you could look into this and find out just what is going on. We have no idea how to avoid whatever it was we supposedly did wrong and if the case isnt resolved we have no desire to play after the suspension due to the nature of the situation being "we could be banned at anytime for reasons that we have no clue about".

The GM/account admin who sent the email was Bekyn. I would LOVE investigation into what exactly is going on here. Even if you can't get her going by raid time tonight, it would give me a lot of peace of mind to know this is removed from her account as if it were to happen again she is perma banned. I think you might understand how this has killed all desire to play.

After further review, it does not appear that any actions taken against the reported account were made in error, Says. If you and your other search deep down and still truthfully feel that nothing was done to violate our policies by automating portions of game play in a manner contrary to the essence of the World of Warcraft, this will need to be taken up with our Account Administration department by emailing [email protected].

Game Master Bekyn has an eloquent way about him when investigating reports of any inappropriate behavior with regards to exploitation, client-server manipulation, and the use of unapproved third party software. I'm sure he, or any other member of our Account Administration team would be happy to give this case further review per your email. I apologize for being unable to further assist you with this claim; though I do wish better fortunes to you and yours, Says. : )

Q u o t e:
Batta, Says' quote from the Game Master's email has her email in the bottom (in the link).

Thanks. ; )

Q u o t e:
I GOT IT! The unapproved 3rd party software must have been her talking on vent and typing in gchat the whole time she was fishing.

I never said that, nor did I even hint to the fact that using Vent or any standard chat channel brought on the reasoning for any account penalties. If this is your attempt at sarcasm, I guess it's funny... albeit baseless.

Q u o t e:
I love the way GMs must investigate reports.

The way we must investigate reports? This insinuates you know little about our investigation methods, yet certainly have strong assumptions by which you very negatively judge our department.

Q u o t e:
This is almost as good as when i got a warning for telling someone trying to sell my ehis account to !%*# off, then get 2 GMs telling me im ruining his playing experience. What do you do, flip a nickle that says zomg ban on both sides?

No. You can look at this rationally as well. For instance, perhaps the penalties for using bad language and selling accounts are different. Does it mean if someone is violating our policy you are free to go vigilante style and verbally abuse them and get away with it? Not necessarily; both are infractions of our policies and will be dealt with to varying degrees.

Q u o t e:
Id have to say blizzards GMs ahve the worst "investigating" skills of any MMO ive ever played, hey this guys trying to sell his account, but lets ban someone for calling him a bad name and ignore him breaking the ToS.

This is an argumentative fallacy. If you can point out to me where in the information you were provided regarding penalties issued to your account it clarifies that we did not investigate and take the appropriate actions against anyone else violating the ToU, please link it here. It is not correct to assume that we have done nothing to the player violating the ToU on a more malicious level simply because you received a warning for using bad language.

Q u o t e:
Looking at her list of mods you should ban all paladins from wow for 3 days for using decursive. All i see from this "investigation" is a list of things that "could" be the problem but even saying that says you have no proof of anything. GG at your deductive reasoning;
a unsatisfied customer once again, drizzy

You haven't seen anything from this investigation but claims of the individuals attempting to have the account penalties reconsidered, and rightly so. We will not divulge our investigation methods to third parties inquiring, particularly not on the forums. I'm sorry you believe otherwise; however, we do not make a habit of taking strong disciplinary action toward an account based on deductive reasoning.

Lastly, I am sorry to hear that this situation makes you an unsatisfied customer. It is my hopes that you'll understand that, given the fact you have absolutely no first-hand knowledge of our investigation methods, nor of the specific actions of this character that warranted a suspension, there's not really a means by which I can provide you with satisfaction. I, and another member of our Hacks team have already given this case additional review. At this point, the player that has faced account suspension must await contact from our Account Administration department.

Q u o t e:
I have seen plenty from this "investigation" and the fact remains Batta, if your so good at deductive reasoning then why was my wife's account suspended for something she didn't do.

Aye, that is the rub. This is something that, unfortunately, will require additional review from a separate department.

Q u o t e:
Seriously now your pushing my buttons by cranking out the same line over and over and being so smug about it.

I'm not being smug about anything - merely frank. Yes, I agree I've told you repeatedly what you need to do in order to further pursue the disputing of this claim.

Q u o t e:
Were making assumptions based on your systems because your systems are failing here and your the only ones who don't seem to see it, instead you rest on this idea that you couldnt possibly be wrong and assume your paying customers are idiots for thinking otherwise.

You're remarking on this out of context. I was informing another player that he/she could not possibly know what investigation methods we've used in the past, nor the actions we've taken against other accounts pertaining to selling virtual property for real world currency.

Q u o t e:
Maybe you should take the time to realize why you have "this" job, and some others who make use of these forums for WoW relateed issues and entertainment have jobs that require far more demanding mental capacity.

I've always found that deteriorating an argument into personal attacks against the representative attempting to assist a player doesn't greatly aid in reinforcing one's assertions.

Q u o t e:
Seriously, if you used any sort of realistic deductive reasoning the only answer you can find here is that she was suspended wrongly. How do I know? because I sit beside her, I install her windows, her WoW, her mods, her applications.

In this case, I think you're misinterpreting my role. I have reviewed the case to ensure no blatant error was made indicating the wrong account was suspended, or the proper notations were not made. As I did not find any such errors, I provided you with the appropriate avenue to dispute the charge. I have forwarded this issue to Game Master Bekyn personally and only ask for your patience at this point.

Q u o t e:
I see her tear up when she reads these garbage automated replies created to keep you safe from public scrutiny while involved no semblence of human rationale.

You can call my replies garbage, but not automated. I'm not trying to stay safe from public scrutiny; I'm trying to help you to realize that I do not have the ability to fully review this case and overturn any wrongful suspensions. You continue to snap back at me saying I'm so smug for acting as though there's no chance an error was made. If I need to design an automated message that will tell you disputes need to go through the proper channels, I guess I can.

Q u o t e:
Give me a break, obviously your nothing more then a human placed automated response system.

Your powers of persuasion by means of personal insults do nothing to help your wife. Since you don't know me, I only hope you know that.

Q u o t e:
I'm so sick of this companies ability to choose responsible people that can achieve even baseline acceptable work practices. I can be contacted various different ways, if you truly wished to communicate to me how wrong we are and that we actually did something wrong I am sure you can look up my email address and I give you permission to do so, heck use my phone number.

This is not what I do. You will need to exercise patience while awaiting a response from Bekyn or Account Administration.

Q u o t e:


i meant ballawhoev ;)
im just curious if they cant tell whats running on a players PC, a quick google world of warcraft 3rd party programs, thers at least a dozen programs you can buy and use. Why arent they smart and just buy a copy, see how it works and block it or even look how to recognize it becuase ive seen people use them, have reported them, and as long as a player responds witha non automated response GMs dont do jack.

Batta's easier to pronounce than the nickname you've given me. Put some effort into memorizing my name, it's all over this forum. = p

Finding an unapproved third party program by searching the internet is slightly different than you providing a link to such a program's main website on our official forums. Not only will it not fly, but it's a good way to go about losing your posting priveleges.

Again, you don't know our investigation methods or the way we track third party programs. I'm sure there will be evidence that may convince you to the contrary of your beliefs in the near future.

This thread has strayed rather far from its topic. As there will be no benefit to come by further discussing this on our forum, the thread has been locked.

Please, now enjoy cats: http://www.lolcats.com/view_picture.php?p=244#pic