Lost between a GM and Character Specialist.

Hello, My account was compromised on January 24, 2008. When I found out I did all the steps to have it recovered. I first had called the billing department. They directed me to WoW Admin. After the WoW Admin, I was told to contact a GM. The GM then told me via e-mail that he had forwarded it do a Character Specialist. It has been over 17 days and I have not been contacted. How long is the waiting game consist of? I have checked both Spam folders and inbox every day and i have seen nothing. The gear that was on my mage I really don't even need anymore cause he has out leveled most of the gear he was wearing. My Hunter had a lot of junk in his bags mostly mats. My pally and Warrior are retired so they don't' really matter to much to me due to the fact that I can't tank. {tried with all 3 classes and still can't tank}

This was the last contact blizzard had made with me:


Greetings XXXXXXXXXX,

Account Name: XXXXXXXXX

Thank you for contacting the World of Warcraft Game Master Department regarding the compromised account.

Information regarding the status of this account has been forwarded to our account investigation specialists for further analysis. When their evaluation is complete, you will be notified via e-mail of the status of the above account and the possibility of reimbursement.

While we can restore items with random modifiers (of the Bear, of the Eagle, etc.), we cannot guarantee that you will receive the same modifier you had on your original item. We are also unable to guarantee the restoration of trade skills, as well as enchantments or add-ons (such as gems, scopes, etc.) that your character’s items may have possessed. While we will make every effort to provide assistance in cases of loss, the decision to go forward with a restoration is entirely at Blizzard’s discretion.

Please make sure that you are the only person using the account and access is not shared with any one else. As a precaution, you may wish to take the following steps to ensure the security of this account:

--Run a virus scan on your computer to remove all viruses, Trojan files, and key loggers.

--Delete any UI modifications you may be using, and check to ensure that all future UI modifications you wish to use are obtained from a reputable source.

Check all characters on the account for damage or item loss, and notify us of any additional discoveries by submitting another petition.

For helpful tips and information on account security please visit: (http://www.blizzard.com/support/wowbilling/?id=abl01897p)

For more information about unauthorized account access, please visit:
http://www.blizzard.com/support/wowgm/?id=agm01889p.

*** Please do not respond to this email as an Account Investigator will contact you upon the conclusion of their investigation. ***



Regards,

Lexzent
Game Master
Blizzard Entertainment




Edit: Name and Account Name