Realm Issues - 2/9/08 & 2/10/08

We are working to resolve issues affecting the following realms. We will provide an update regarding these realms by 10:00PM PST. Thank you for your patience.

All Realms within the Bloodlust Battlegroup may be experiencing technical difficulties

Please feel free to post constructively here.

Q u o t e:
Update ???????

My apologies, folks. We currently do not yet have an update, but it will be provided as soon as we get one.

I will ask that everyone stop the fighting, and keep it constructive.

Q u o t e:
As per our Breaking News:

We are working to resolve issues affecting the following realms. We will provide an update regarding these realms by 10:00PM PST. Thank you for your patience.

Frostwolf
Blackrock
Mok'Nathal

Please feel free to post constructively here.

Frostwolf
Blackrock
Mok'Nathal

The above servers appears to be up and accessible at this time.

We are currently looking further into Thaurissan.

I understand your frustration, but please remain patient and post constructively.

The following has been taken from another thread in regards to the Thaurissan specific issue:

Q u o t e:
I truly wish I was in a position to provide the assistance that is required, my friend. Unfortunately, as you may or may not realize, this forum is moderated by Game Masters. This issue, specifically, is well outside the scope of my power.

Trust me, if I were able to provide further assistance I would have already done so.

I have informed the appropriate teams in search of both immediate "quick fix" resolutions and long-term resolutions. As mentioned above, our server technicians believe they have identified the issue and are looking to address it as quickly as possible; however, I am unable to provide an ETA.

You have my countless sincere apologies, my friends from Thaurissan.

The issue you are currently experiencing is not isolated to Thaurissan. We are receiving reports of similar issues across your battlegroup. It is our top priority to see this issue addressed as quickly as possible.

We are aware of connectivity issues across the Bloodlust Battlegroup. The following realms are in the Bloodlust Battlegroup:

Proudmoore
Kil'Jaeden
Silver Hand
Thaurissian
Sen'jin
Blackrock
Aman'Thul
Tichondrius
Kilrogg
Vek'nilash
Khaz'goroth
Ner'zhul
Dath'Remar
Frostwolf
Frostmourne
Barthilas
Nagrand

You have my apologies. Please bear with us.

Please refrain from making additional posts with the same information, Torshaan.

If it has not already been made clear:

We are aware of the issue.
I have posted multiple time saying that we are working on a long term solution in the very near future. Due to possible unforeseen issues, I am unable to predict an accurate time frame.
We understand your frustration and apologize for the inconvenience.

http://forums.worldofwarcraft.com/thread.html?topicId=4493581598&sid=1

The above message has been posted on the Realm Status page. I will update you as soon as I receive more information.

All questions regarding reimbursement must be addressed with Billing and Account Services. The Game Master staff is, in no way, involved with billing issues such as refunds or reimbursement for lost game time. You can contact them, here:

Billing and Account Services

• Email: billing@blizzard.com
  
• Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11
  
  Live Representatives Available Mon-Fri, 8am to 8pm PST
  
  For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
  *Australian users should call 1-800-041-378 if the above number doesn’t work.
  *Singaporean users should call 1 800-2549-9273 if the above number doesn’t work.
  

Thaurissan appears to be up and accessible.

I am still waiting for more information regarding Kil'Jaeden.

Thank you all for your patience.

You'll have some time to think about that, Xecutor.