Character Transfer

#0 - July 28, 2007, 2:03 a.m.
Blizzard Post
Why is the Character transfers unavalible?
#11 - July 28, 2007, 4:57 a.m.
Blizzard Post
I'm in the process of making an inquiry into the matter to see whether any further updates are available regarding the current status of the Paid Character Transfer service, folks, but I'm afraid at present I've nothing concrete to offer. I'll keep you apprised of any developments, however. :)
#15 - July 28, 2007, 5:16 a.m.
Blizzard Post
Q u o t e:
He's actually a Community Manager? Community M....something


Here on the Customer Service Forum we actually are Game Masters. :P

As an update, I've received word that the Paid Character Transfer service is currently anticipated to return to its normal functionality early tomorrow morning, so I'd recommend those players looking to make use of the feature try back tomorrow; as always, we'd appreciate any further reports. :)
#18 - July 28, 2007, 5:30 a.m.
Blizzard Post
Q u o t e:
I was wondering, not being an American, if you could give me a rough estimate how many hours away early tomorrow morning is?


While the current timeframe is subject to change depending on a number of factors, I'd say somewhere in the area of 6-10 hours from now.

Q u o t e:
Also, will the necessary people be working aroudn the clock to get it fixed, or are they going home. What I mean to ask is, is there a chance it will be up earlier?


Our server technicians work shifts spanning all hours, but I do not foresee the service becoming available any earlier than currently predicted. :)
#27 - July 28, 2007, 8:13 p.m.
Blizzard Post
Q u o t e:
Pav, is there any new news? Im incredibly bored.


My previous update is still the most recent information. :)
#29 - July 28, 2007, 8:33 p.m.
Blizzard Post
Q u o t e:
Wanna do those of us hanging out for a transfer a special favour and jump on the phone and see if there's anything new?


While I appreciate your fervent desire to see this matter resolved, Victt, I would advise you to remain patient. It's going to be a few more hours. :)
#65 - July 28, 2007, 4:14 p.m.
Blizzard Post
Q u o t e:
Syndri, can we have an update please!?


I've already submitted an inquiry regarding the status of the Paid Character Transfer service, Victt; I will be happy to provide you with an update once I receive an applicable response. :)
#72 - July 28, 2007, 4:25 p.m.
Blizzard Post
Our Database Administrators have recently applied a resolution for the issues previously experienced with the PCT service; we're currently in the retesting phase at this time.

I am presently able to initiate a transfer; however, if I could perhaps receive a few additional confirmations to this fact, I would greatly appreciate it. :)
#80 - July 28, 2007, 4:49 p.m.
Blizzard Post
Glad to hear it, folks. I'll pass on this information (of success!) to the appropriate sources.

Thank you so much for your patience!
#85 - July 28, 2007, 5:40 p.m.
Blizzard Post
Q u o t e:
Are there any other conditions which would cause this error?


Character transfer cooldowns are precise to the day, hour, minute, and second; and while the status page may reflect an expired cooldown, it's very likely that a full 90 days has not yet passed. I would attempt your transfer later this evening, Grimesinator. :)