Banned as well today - never broken a rule.

#0 - July 25, 2007, midnight

(posting this by proxy)

Out of no where my accounts were closed today - I've never cheated, I've never used exploits, or bugs - yet suddenly I'm banned for modifying the game client. Nothing in my setup has changed in over two years:

I use WINeq2 for window mode, and the most recent addition to my mods is omen.

Blizzard, you've made a mistake here - you've banned people who were innocent. I hope you come to fix this problem in the course of the next week.

If I'm getting banned, I'd like to at least deserve it.

Vrakthris

#40 - July 25, 2007, 2:29 a.m.

Valore, I am sorry to hear of the troubles you are experiencing. Our Account Administration Department has received your e-mails and will be looking into your case.

If there has been an error they will let you know as soon as possible.

Good luck. :)

Vrakthris

#47 - July 25, 2007, 4:01 a.m.

Great news, Nuave, I'm so glad everything worked out. :)

Vrakthris

#54 - July 25, 2007, 6:35 a.m.

Q u o t e:
Vrakthis or another GM,

Could you verify that my e-mail was received and that it is in the queue or some such regarding this issue? I would appreciate it.

One of my characters is : Xsdump on Shattered Hand.
Thank you.

-S

Sorry, Saqi, I meant to reply but I got distracted. :)

Your e-mails have been received and our Account Administration will review your case and get back to you as soon as possible.

Ribbon, I have no information on this program but from the sounds of it, harmless or not it does alter the game client; and there is an option for a windowed mode in the default interface. I would avoid it.

Vrakthris

#56 - July 25, 2007, 7 a.m.

If you believe that was the case, Aimshott, contact our Account Administration Department and let them know your theory an investigation can be launched to verify your claims. '

Vrakthris

#58 - July 25, 2007, 7:06 a.m.

Q u o t e:

Thank you Vrak. Do I send an email regarding my old account to [email protected]?

You'll need to send the e-mail from your registered e-mail address but yes that is the place you can send it although I always liked the webform since it has all the information set up so neatly. :)

Webform: http://www.blizzard.com/support/wowaa/?id=eSupport000

If you no longer have access to the registered e-mail address on the account you'll need to contact our Billing Department to update your contact information.

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) Monday through Friday 8AM-8PM (PST) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.

Vrakthris

#60 - July 25, 2007, 7:10 a.m.

Q u o t e:

Webform it is, and I do indeed have access to the email address for the account.

Thanks again for your time.

My pleasure, Aimshott, good luck to you.

Vrakthris

#65 - July 25, 2007, 7:39 a.m.

Q u o t e:

Anyhow, are you able to give me the general breakdown of how the investigations go?

Sorry, Aimshott, I am not part of AA or our hacks team so I do not know what tools they use or information they are looking for.

I'm a bit hopeless when it comes to the more complicated technical aspects so even if I could talk about our investigation process I'd probably have to explain it with stick figures. :D