Can't Upgrade to BC - Blue Tracker

#0 - Jan. 30, 2008, 9:32 p.m.

I don't have any problems with my card (no restrictions, no funds problems) yet I can't upgrade online to BC. Gives me an error:

Error 202: We were unable to process your request with the information provided. Please contact our Billing and Account Services team for assistance - (800-592-5499).

Everything is correct. I cleared my cookies and tried IE instead of Firefox as well. I called the Billing services and that didn't help - just a bunch of automated crap. I guess I could go buy it at the store? Much easier to do it online though, and I'm not sure what the problem is.

Malkorix

#1 - Jan. 30, 2008, 9:44 p.m.

Q u o t e:
I don't have any problems with my card (no restrictions, no funds problems) yet I can't upgrade online to BC. Gives me an error:

Error 202: We were unable to process your request with the information provided. Please contact our Billing and Account Services team for assistance - (800-592-5499).

Everything is correct. I cleared my cookies and tried IE instead of Firefox as well. I called the Billing services and that didn't help - just a bunch of automated crap. I guess I could go buy it at the store? Much easier to do it online though, and I'm not sure what the problem is.

I did some poking around on our Technical Support forum, and it seems that the best method to resolve this is to contact our Billing Department:

Q u o t e:

Billing & Account Services

Phone Support - 1 (800) 59-BLIZZARD
Live Representatives Available Mon-Fri, 8am to 8pm PST
E-mail Support - [email protected]

If you'd rather not, then a brick and mortar store should have a copy of World of Warcraft: the Burning Crusade on-hand. It might be a good idea to see about resolving this issue via Billing anyway, in the event that it might cause any issues with modifying your account in other ways though.

Malkorix

#6 - Nov. 18, 2008, 2:58 a.m.

Q u o t e:
I'm having the same problem in that I can't upgrade my account (to WotlK). It's dumb to recreate this thread, since it perfectly addresses the issue I am having. By the way, my card couldn't be used to activate a one-month subscription addition to my account, but I could use the same card to activate it for another 3 months. A plot to make me pay more?

Actually, thread necromancy is frowned on - if a thread is more than a few days old, it's much better to create a fresh thread. Regardless, this is likely related to larger issues that we are currently expriencing regarding web functionality.

You can refer to this thread for more information:

http://forums.worldofwarcraft.com/thread.html?topicId=12661343683&sid=1