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Unable to access account management.

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Bm
#0 - Jan. 27, 2008, 9:59 a.m.
Blizzard Post
Hi,
I recently tried to access the account management to cancel my account since i'm out of town and will be out of town for a few weeks if not months and don't feel the need to waste $15 on a subscription I won't put to use.
Why is it that this laptop i'm currently cannot load up your account management page, is it possible for someone from blizzard to cancel it for me or do I have to phone the 1-800 number to get that done?
Just on a side note my IE version is 5.50 but it's the only part of your whole website that will not load properly...conviently -_-.

Any insight would be great been a happy/satisfied customer don't want to start a angry rant thread but it would be dissapointing to be charged a month or two's subscription because I can't access my account management from your website to cancel.
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Aredek
#2 - Jan. 27, 2008, 10:42 a.m.
Blizzard Post
Q u o t e:


I've just tried to access account management and it seems to be working fine. Have you tried clearing your cache and cookies?
If that doesn't work try updating IE or using an alternate browser such as firefox


This would be my suggestion as well, Bm.

Let me know if you are still unable to access this page.

In the meantime, can you please tell me which page exactly is giving you trouble?

For example, let me know if you are able to enter the Account Management section of the page, but not the Account Cancellation section of the Account Management page.
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Aredek
#7 - Jan. 27, 2008, 1:52 p.m.
Blizzard Post
I apologize, Bm, I seemed to have lost track of this thread.

I am able to successfully log into the Account Management page. As Mourninglory has asked, are you able to acquire a new browser or are you able to access another computer temporarily?

You are always more than welcome to contact Billing and Account Services by phone to speak with them in regards to cancellation. You can give them a call using one of the following numbers:

Billing and Account Services

    Live Representatives Available Mon-Fri, 8am to 8pm PST
    For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
    *Australian users should call 1-800-041-378 if the above number doesn’t work.
    *Singaporean users should call 1 800-2549-9273 if the above number doesn’t work.


Good luck, my friend!