Account Locked - Payment Dispute UPDATE!!

#0 - Jan. 12, 2008, 3:53 a.m.
Blizzard Post
Posting this from my other account --
On January 3rd, I tried logging in - only to find that I was 'banned'. You can imagine how I felt at this point :P

I checked my email and it said there was a payment dispute - my credit card company canceled the 3 month subscription (on 11/9/07) and withdrew the charged money (honestly, I have no idea how this happened), so technically I was playing for 3 months, for free!

Blizzard notified me that in order to unlock my account, I would have to pay exactly $44.07 by money order (what a hassle..). I got the money order and mailed it to Blizzard on the same day I was notified - January 3rd, over a week ago.

I was also informed that I would receive an email regarding the status of my account, as in whether or not the processing was successful.. and I have not yet received anything.

To be honest, I would think this would take less than a whole week. Has anyone been through this and have any idea how long will it take? I am very impatient at this point, but there's not much else I can do. Thanks!

EDIT: I have now called, and gotten through, and all they can tell me to do is 'wait'. I've been waiting, dammit!


EDIT2: THREE WEEKS. It has been THREE ENTIRE WEEKS since I mailed it. I have been waiting very patiently and now it is getting to me. Frankly, I am tired of waiting. People who have sent it before me AND after me have received their accounts, OR at least a response. I absolutely refuse to resend my money order and potentially wait at least 3 weeks AGAIN. Please Blizz, I'm begging you, give me a response! This is horrible customer service.
#3 - Jan. 12, 2008, 5:23 a.m.
Blizzard Post
Q u o t e:
It takes anywhere from 1 to 2 weeks for Billing to process submissions they receive by mail.

If you have "no idea" how the chargeback happened, you might want to call your bank.


Aye. I am very sorry that this has occurred, but you may want to contact our Billing department to check up on this.

Billing & Account Services:




Hours of Operation: Monday Through Friday — 8AM to 8PM
#49 - Jan. 17, 2008, 10:48 p.m.
Blizzard Post
Q u o t e:
i dont want to be a jerk or anything but i agree with the not working when the banks are open, but i have been waiting for over two weeks and kinda getting upset... :(


May I ask if you have tried contacting our Billing department to see if anything has arrived yet? Please keep in mind that it does take about 1 week for the Postal Service to ship mail across the country. After it is received, it will need to wait until it can be addressed by our Billing department; this can take some time.

You have my apologies for any delayed response, but please remember that these things take time as we want to ensure that everything is handled correctly. You are more than welcome to contact our Billing department regarding any possible updates, but I am unable to guarantee that any information regarding your issue's progress will be provided.


Billing and Account Services:


Hours of Operation: 8AM to 8PM — Monday through Friday
#85 - Jan. 24, 2008, 10:47 p.m.
Blizzard Post
So that I am able to remain completely current on the issue at hand, Iruvyou, would you mind answering a few questions?

1) When exactly did you send it?
2) Which address did you send it to?
#87 - Jan. 24, 2008, 11 p.m.
Blizzard Post
Alright, so it has been three weeks from the time you sent it. As such, it is very likely that our Billing department has received it, and it is in queue to be addressed. It is regrettably, but with the amount of mail that they receive it is possible that it may take a few weeks for it to be addressed. If it took about a week to arrive, and a few weeks have passed since, it is very likely that it will be addressed soon. Once again, you have my sincerest apologies for any delay that has been experienced.
#89 - Jan. 24, 2008, 11:15 p.m.
Blizzard Post
Q u o t e:
I am concerned I have done something wrong..


If that is the case, you will want to call our Billing department to discuss the matter with them specifically. They are the only department that is really able to assist in this regard, friend.

Billing and Account Services:

Hours of Operation: 8AM to 8PM — Monday through Friday
#97 - Feb. 5, 2008, 12:27 a.m.
Blizzard Post
Q u o t e:
Woot! Thanks Blizz <3


I am very glad to hear that your issue has been resolved! =D
#106 - Aug. 19, 2009, 9:10 p.m.
Blizzard Post
If you wish to post this concern on behalf of your friend, Superdave, please begin a new thread. :)