Community Mangers are often are welcome in Blizzards customers posts. What happens when a community manger abuses their authority to edit customers posts without cause? Blizzard dose not currently make it easy for its customers to report employee misconduct. This is a major oversight by top brass within Blizzard. While one can understand giving Community Mangers the ability to censure parts or whole post by their customers. However, Blizzard needs a way for customers to appeal and report blatant abuses. All employers have guidelines for their customer services in how those employees interact with their customers. What happens when a Blizzard employee violates those guidelines and who is monitoring the monitors? Customers are often the last line of defense for a large corporation on employee misconduct. Who better to know they have been aggrieved than the customers themselves.
All commutation mangers should be required to have public profile. If these mangers are given the authority to edit or remove and commit on post, customers should know to whom they talking to. Within the profile should be a clear way of reporting that employee.
Thinking no customers would ever have a legitimate grievances with how a situation is being handle or blatant miss use is sort side; for it only takes one major issue to blow into a full PR nightmare.