Secret Question change

#0 - Dec. 30, 2007, 6:53 p.m.

My account has been compromised several times in the past few days, every time we change the password and e-mail account that we have attached to the WoW account, the hacker goes to the account management website and changes our password. I am going to format my computer in the very near future to delete any possible "key logger" program installed (anti-spyware and anti-virus did not find anything).

I was wondering how you change the secret question that is used to reset passwords? I know how to change the phone numbers and e-mail accounts, but this is one of the last things I can do to stop these hackers from getting our new passwords.

Any help would be greatly appreciated.

Thank you.

Syndri

#2 - Dec. 30, 2007, 7:24 p.m.

The following was written by one of our new teammates, who are currently undergoing training and do not yet possess forum accounts of their own; as a result, they shall be posting via proxy through me.

I am glad to hear that you are taking steps to further resolve your issue, Stabunkski. Regrettably though, you are unable to change your Secret Question, and Answer. I would refer to our friendly neighborhood Thunderwulf’s – thank you ^_^ -- post regarding ways to secure your system, found here: http://forums.worldofwarcraft.com/thread.html?topicId=3710153529&postId=36863915415&sid=1#4 . If you have any further questions on how to further protect yourself, you may also wish to contact our Technical Support department.

Technical Support contact information: (http://us.blizzard.com/support/article.xml?articleId=21049)

[email protected]

Good luck, mate!