#54 - Sept. 25, 2011, 9:44 p.m.
Alright, it looks like a little clarification is needed here so I'll go over as much as I am able to.
The gamemaster ******** is absolutely refusing to let me play.
No, the In-Game Support rep that was attempting to speak with you regarding a fairly serious matter was not refusing to allow you to play. He even told you that you could continue playing during the length of your conversation but that the conversation was a necessary one. You continued to refuse to speak with them, attempting to switch characters and even submit petitions via the website in order to avoid contact.
I would like to further annotate that the last ticket was answered by the very gamemaster I was reporting. This behavior is very unprofessional.
If you wish to provide feedback regarding a member of our In-Game Support staff the appropriate method of contact would be to write to wowgmfeedback-us@blizzard.com.
Above is the ticket I have submitted 3 times now via the website support system.
The problem with a story is that often times you only receive one side of it. For instance, while you stated you submitted the above ticket 3 times now via the website, you failed to mention that over the last 3 days you submitted a total of 28 petitions/tickets. Those 28 are amongst over 450 petitions submitted over the last 2 years alone.
While we are happy to assist with what issues we can, and we do understand that some issues can be frustrating, it seems that there is a history of abusive language towards our staff members and simply not accepting the answer you are given. Even with this behavior we continued to try and assist you where we could, but it has added up a couple times over the years resulting in the same type of discussion that the most recent Game Master tried to have with you.
Some recent examples:
You submitted a petition regarding the sudden loss of iLevel on your gear. When the Game Master contacted you they asked if you had recently switched out gear, which you claimed you had not. They looked into your recently deleted/vendored gear and could not find any lost items that would account for it. They asked when you had actually entered a ZA/ZG instance, which you apparently hadn't yet. Since they couldn't find a reason you may have lost iLevel, they recommended that you run the holiday event and replace one of your trinkets to bring your iLevel up. A recommendation that you completely dismissed as "telling you nothing".
They stated that they could forward your information up to QA for further investigation to which you said that they had not provided assistance yet and that it is clear they are only there to mark the ticket as resolved and close it. They eventually had to do just that since they could not otherwise satisfy you with their responses. You continued to submit petitions on the issue a few more times.
Another issue you claimed that an instance was broken, without providing any details and then claimed that you know your issue will just be ignored. Even so, the Game Master let you know they would forward what information they could glean up to our QA department for further investigation. You submit a response petition stating that their response "wasn't good enough".
You've spoken with supervisors several times and when their answers weren't to your liking, since they couldn't go against policy or make developmental changes/fixes to the game, you continued to be belligerent to them and insist on speak with someone else.
This is a small sampling and by no means the full picture, but it does help to form a clearer idea of what is happening. Again, while we are happy to assist whenever possible it is important to not be dismissive or abusive towards those who you are in contact with and to also understand that In-Game Support is unable to assist with every issue you may have.
What can Game Masters assist with?
http://us.blizzard.com/support/article/20225Game Master Interaction Policy
http://us.blizzard.com/support/article/21503I'm sorry to hear that you have canceled your account, or plan to, since it doesn't look like it has happened just yet. If you decide to stick around I'd ask that you take some time to go over our Game Master Interaction policy as well as what Game Masters can assist with. That, and perhaps a change in how you view those who you are interacting with would go a long way to improving your time here.
Good luck.
