Over $1000 in charges from Blizzard!

#0 - Nov. 30, 2007, 6:39 p.m.
Blizzard Post
Last night and this morning my husband I discovered that Blizzard charged our debit card over 66 times totaling roughly $1,043. My account was set to bill $14.99 once per month and my husband's was set to pay $41.97 once every three months, but within the last 24 hours, our account has been spammed with charges with Blizzard with amounts varying from $1 to to $45.58. The charges did not stop until I called our bank and canceled the cards that were tied to our accounts.

These charges are considered "pending" which means that Blizzard has not actually taken the money yet and I also cannot file a formal fraud report, and the assumption is that Blizzard will eventually revert the pending charges, but in the meantime, we are unable to access that $1000+, which I find quite unacceptable.

When I called Blizzard customer support, they said they can't do anything about the pending charges, and when I asked to speak with a supervisor, the man I was speaking with simply hung up on me. I called back, and I got a recording saying that all of the customer service representatives were in a meeting, and currently when I call, it says that "all circuits are busy".

I found a thread regarding this issue (http://forums.worldofwarcraft.com/thread.html?topicId=174684624&sid=1)
and it looks like I am definitely not the only person who has had this problem, and it has been going on a long time without and resolution from Blizzard. There is obviously a glitch in their system, and while my husband and I are fortunate enough to be able to absorb the temporary $1000 loss, I know that many other people would be broke or unable to pay important bills or buy food if $1000 was suddenly unavailable to them, and the pending charges can take more than a week to disappear.

It seems to me the only way to protect yourself from having this happen to you is to simply use game cards and not allow Blizzard to have your credit card information.

#11 - Nov. 30, 2007, 7:01 p.m.
Blizzard Post
Q u o t e:
Billing are the only people who deal with things like this. You need to continue taking it up with them. Posting here isn't going to advance your situation at all.


Sadly, Jeanelly, this is accurate; while I am sympathetic toward your plight, I regret that the Game Master Department — and, by extension, the Customer Service Forum — possesses no jurisdiction over matters involving the billing on a given account, including credit card charges and any potential concerns therewith. My best recommendation is to call Billing again, in hopes that you may speak with a supervisor. Good luck. :)