Blizzard stole my money during upgrade

#0 - Dec. 3, 2007, 12:37 p.m.

Decided to do a digital upgrade to BC today. Logged in to the site, enterec credit card info, clicked submit..
Got a "credit card number incorrect" error message.
Ok, checked everything, tried again - same error.
Re-entered all the numbers and information, hit submit again - "credit card number incorrect".
Manually verified again all the information in the form, tried one more time, same error.
Finally tried other card. Same error.

Bought BC using other channel and upgraded by entering serial number.....BUT!

Checked my bank statement. Guess what. For every "credit card number incorrect" error message, Blizzard blocked $29.99 on my card. How fun is that? Now I have around $150 blocked total due to stupid error on the blizzard upgrade site, and support phones arent being answered..WTF?

MONEY BACK Blizzard, what you've dont is a crime.

Pavonum

#7 - Dec. 3, 2007, 1:41 p.m.

As a general rule, Rakot, you'll want to consult your financial institution to pursue the possibility of further assistance in releasing the holds; however, should you wish to speak with one of our Billing representatives regarding the matter, in hopes that additional advice may be offered, you're welcome to use the contact information below. In any event, I sincerely wish you the best in your efforts to resolve the situation. :)

Billing Department:
Phone: 1-800-59-BLIZZ
E-mail: [email protected]
Hours: 8a-8p Pacific, Mon-Fri

Syndri

#126 - March 13, 2008, 4:34 p.m.

It appears so. :)