"Your ticket has been escalated"

Your ticket is, indeed, still in queue at this time, Sharahiah.

Our Character Specialists have been a bit impacted as of patch 2.3, so queue times are progressing a touch further than usual. Normally, one is usually only kept "in limbo" for a few hours; regrettably, given the number of requests currently submitted, this time frame has pushed the 1 to 2 day mark.

Nonetheless, my friend, a specialist will snatch up your ticket as soon as possible! Feel free to go about your daily business as usual—switch characters, log off, maybe make some pie; if need be, you'll be contacted via email. Just don't close your petition, eh? ;)

Q u o t e:
Will do, thanks very much Syndri. I just wish I could move that window to somewhere a little less in the way! =P

You don't like being buffed with "Your ticket has been escalated"? Why, that's the most awesome buff in the game! :P