Dragonmaw is experiencing severe server issue

Are you still experiencing this, Helper? I checked the realm and it seems to be fine. There was a drop nearly 5 hours ago but other than that population has been fairly consistent.

Have you tried restarting the game completely, Vican?

Q u o t e:
The problem has reappeared, Vrakthris. Another massive drop of players on the dragonmaw realm just now.

Checking it out, thank you, Helper.

Sorry for the delay, all, I was looking into a few things.

I believe our Technicians are already looking into the caused but I will send up another reminder. If I hear something I'll let you know.

As our hoofed footed friend said, we have your Realm Technicians working on this issue. As we speak, they are attempting a few things to get Dragonmaw running smoothly again. We will do our best to update this post as soon as we get any information, in the meantime we do appreciate your patience. :0)

Those of your having trouble are you all in instances or is his outside in Outland and Azeroth as well?

I've let our Realm Technicians know and they are going to look into it. There doesn't seem to be any sudden drop in population so it doesn't look like the realm is kicking massive amounts of people but they will look into the latency, etc....

Q u o t e:
The realm probably hasn't started kicking them yet. What happens is that chat works fine, but you are unable to cast or see any mobs or fellow teammates interacting.

It can go on for over 20 minutes that way.

Hopefully they'll be able to find the cause of this issue and correct it. Thank you for the heads up.

Greetings, Folks, it's your friendly neighborhood Centaur.

I completely understand your frustration and believe me these inconveniences are being investigated. I'll see what I can find out but I rarely receive any kind of technical details to share.

Q u o t e:
Well, how about a time frame?

That I can not give, but people tend to move quickly when I start poking them with sticks. :D

As soon as I hear something I'll let you know.

Q u o t e:


Any update yet? :)

It's been 10 minutes, Piuspaul, so I'd have to say...No, I don't have an update.

I have to wait until word is passed to me before I can relate it.

I've just heard back and our realm technicians believe they have found and fixed what has been causing this. They will be monitoring the realm to be certain but please let me know if this happens again.

Thank you all for your patience.

Thank you folks, I'm on it.

Compensation for sudden disconnects is not something that I can provide any information on, nor free realm transfers. Posting here and demanding compensation will be fruitless.

I will update you all on the issue as soon as I can.

Q u o t e:

In all seriousness though, where the hell else do we put stuff like that?

Credit of any kind is not handled by the Game Master Department, only Billing handles subscription issues.

That is what I was referring to when I said posting about it would be fruitless.

Posting about the disconnections and realm issues is what this thread is for so please continue to do so.

I have a limited update, our Realm Technicians seem to have corrected the issue for now but they are working with our database administrators to look into the issue further. The realms are basically dumping large numbers of characters out of the game but the realm itself is not going down, it may be a communication issue but I'm not really savvy on tech issues so it's all over my head.

The bottom line is, we are very aware of the issues on Dragonmaw and we are trying to resolve them as quickly as we can.

Q u o t e:

Can you post a blue on our home forum to update everyone that.s flooding it, maybe?

I'm sorry, Charsi, I can only post in this forum.

Q u o t e:
There's probably like 2 people working right now there due to thanksgiving =/

There are several people still here, Curus. :) I have let them know.

Q u o t e:

"oh snap v man did I hurt your GF feelings?"

I have no idea what you are talking about, Proximus, I was addressing Curus, not you. If you are going try your hand at a witty retort you might want to pick something relevant.

There are two issues happening at the moment, Right now Authentication is down which is preventing everyone across all realms from logging in. The second is your specific issue with Dragonmaw, our technicians are working on both.

I understand your frustration and I will do everything in my power to make sure that stability is returned to Dragonmaw, but understand that I am not a technician so I will not be able to provide you with much technical information as to the whats, whys and whens.

Sorry, Janassa, normally I would simply lock the thread and link you to this one but with the issues the forum was experiencing (which was related to the auth issue in-game) I wasn't able to stay in long enough to do that. I opted for a quick delete so we didn't have multiple threads.

My "incoming flame war" senses are tingling.

If you wish to discuss matters ad hominem—or simply wish to touch upon subjects not specifically related to the in-game support department—you are welcome to seek refuge elsewhere; I'd like to keep this thread open.

Off-Topic -----> is that way.

The realm has been performing adequately since the last provided update; with that in mind, there is relatively little to report. Nevertheless, I'm happy to oblige:

At present, Dragonmaw is supporting a healthy population, and has not encountered any errors related to or capable of affecting its current concurrency. With that said, our realm technicians are still keeping a close eye on its progression. :)

Q u o t e:
I'm inclinded to not trust you!

Have I provided any information that would prove incorrect? ;)

Was this thread not touched yesterday? Alas; my apologies, Aell. I read the date incorrectly. :)

Edit: To amend my previous update appropriately—Dragonmaw has been stable for approximately 15 hours, though remains under close watch at this time.

Q u o t e:
You state that Dragonmaw has been stable since the last update; while not exactly true (since your last update, perhaps, but not since Vrakthris's almost 2 days ago), it is an astute point.

I realized the error inherent in that particular post and made to amend a later response to reflect the most accurate information; nonetheless, I do apologize for the confusion caused on behalf on my first reply. I understand details of this nature—regardless of how minor they may be—possess considerable value when viewed in light of the matter hand; in response, I'll try to keep future replies as specific as possible.

With that said, the responses that I and my colleagues provide are contingent upon the data we receive—if we are not given an update, then we, in turn, cannot pass one on; or, if the report we are given contains only general information, then our update will reflect this particular fact.

We all realize the impact this is having on Dragonmaw, so our goal is, thus, to allay both fear and concern through the provision of information. Basically: as soon as I know, you will know. :)

And, on that note: Approximately 18 hours of stability, with reports being taken each half-hour. The source, at this point, has likely been isolated, but requires further testing and observation before any conclusive resolution can be structured.

Q u o t e:
Not all of the instance servers went down, I've been in heroic Seth for the last while and it hasn't froze once.

Excellent news, Aell; nonetheless, given the fragile stability this realm has maintained, even minute hiccups merit attention. I've relayed these occurrences to our realm technicians.

Dragonmaw, as a whole, is still maintaining a solid concurrency; we hope that this persists throughout the evening (and remain optimistic of the prognosis), though have yet to "drop our guard." The realm continues to be monitored at this time; regardless, any additional information you are willing to provide is always appreciated. :)

Q u o t e:
If this continues, I'm canceling my account.

Are you unable to access Dragonmaw at this time, Kallipssa? Were you in an instance that went offline?

The more information I have, the better. :)

To quote (9:07:20am PST):
http://forums.worldofwarcraft.com/thread.html?topicId=3121134359&sid=1

Q u o t e:
The Dragonmaw realm is undergoing a restart. We sincerely apologize for the inconvenience and appreciate your patience.

Giving current data and incoming statistics, our realm technicians felt it most apt to conduct a restart at this time. Terribly sorry for the inconvenience, folks.

It should be back up shortly. :)

Q u o t e:
Syndri: Is there a guestimation of a timeframe for the downtime?

As of this time, I do not possess an ETA on when Dragonmaw will be back online. That said, as an update:
http://forums.worldofwarcraft.com/thread.html?topicId=3121134359&sid=1

Q u o t e:
To update this, the Dragonmaw realm has not yet come back online but should be available again very soon. We will keep you updated if the downtime becomes more extensive.

Thank you again for your patience in this matter. We apologize for the inconveniences resulting from the situation.

For those of you concerned, the restart and announced server Shutdown are synonymous; given observed latency, our technicians manually brought the realm offline. This downtime was only intended for approximately 15 minutes; however, in light additional issues unearthed, the allotted time frame was extended.

I will keep you as up-to-date as possible. Thank you again for remaining so patient.

Q u o t e:
http://forums.worldofwarcraft.com/thread.html?topicId=3120972766&sid=1&pageNo=1

We do not condone forum "petitions," Huntudown; I do not believe you will receive a desired response.

The stability and proper operation of Dragonmaw is, indeed, a primary and pivotal concern, Aggromagnet. I can assure you that our department remains in constant communication with our realm technicians, relaying information and corresponding data to the appropriate sources in effort to keep all ongoing investigations as up-to-date as possible. As mentioned previously, we believe we've identified the source of these persisting issues and are working towards a long-term resolution; at present, we are continuing to monitor Dragonmaw's status and assist with matters immediately affecting the realm's population.

I understand your frustration, and I wholly empathize; nonetheless, a forum "petition" is not the appropriate avenue to pursue. I will attempt to work as your liaison, keeping you and your peers as informed as I can; nonetheless, there are simply some matters which cannot be addressed by the Game Master department.

This said, the following thread is an excellent resource for incoming updates:

http://forums.worldofwarcraft.com/thread.html?topicId=3121134359&sid=1

And, as a bit of a recap: Dragonmaw has maintained a stable concurrency for the last 12 hours, with only isolated instance drops occurring around 4pm PST last evening. The restart this morning was initiated to address in-game latency, and was extended as a precautionary measure; at this time, Dragonmaw is online and accepting players.

The subject of mass compensation is quite delicate, Eilianya, and—as stated—is not one addressed by the Game Master department; this said, the decision is normally reached jointly among various sectors of Support and executed by our Billing department, your most apt place for inquiry.

Billing & Account Services

Phone Support - 1 (800) 59-BLIZZARD
24-Hour Automated Service
Live Representatives Available Mon-Fri, 8am to 8pm PST
[email protected]

Best of luck. :)

If you can, do try to wait until late afternoon, early evening; our Billing offices are always remarkable busy in the morning, so queue times can be quite lengthy. :)

Q u o t e:
Unless the server is completely stable for more than 24 hours, the problem is not fixed. Anything under 24 hours is not worth anything- I just wish Blizzard would actually listen to us when we say this.

Psychowench, we are listening. I don't see anywhere were we said "everything is perfect and we're satisfied with how Dragonmaw is operating".

Our Realm Technicians are Database Administrators have been looking into this issue continuously and some temporary resolutions were able to be performed to get the realm to allow people to play while the underlying cause of the issues were researched.

They believe they have found the culprit and hope to have the resolution implemented as quickly as possible though I don't have any solid time frame on when that will be. If I received an ETA I will let you know.

Q u o t e:
500th!

EDIT: WTS ad space

I've increased the limit on this thread so we can keep this issue in one place. :)

Thank you for the update, Aell, our realm technicians will keep an eye on it but just so everyone knows the overall issue my not be able to be resolved until tomorrow at the earliest. I don't have all the details though it is my guess that they are waiting a specific part.

As an update (though perhaps only a reiteration for many of you): Our realm technicians believe that they have, indeed, isolated the source of these ongoing issues; at this time, however, long-term resolution has been put on-hold as we await the arrival of a key component. In the meantime, we are doing all that we can to keep Dragonmaw as stable as possible, actively monitoring in-game progression and concurrency at regular intervals.

The patience you have displayed is exemplary, and we thank you for it, as well as your understanding. :)


(Also, folks—this is thread is now about Dragonmaw.)

Q u o t e:
Now my geek curiousity is dying to know what "part" this is -- where is our single point of failure?

There wasn't enough cowbell.

Q u o t e:
Yo WTF is this every other sever besides Dmaw is up. And yet you do not tell us jack !*@# about why or whats going on. I mean i can probably guess its that same problem its been from the past two weeks but seriously no apology or any fricking information is being given.

You haven't read this thread at all, have you?

Q u o t e:
I have actually thank you very much but it doesn't tell why its still down nor given any information why so question is do you read the whole posts or just parts you want to see and reply to?

http://forums.worldofwarcraft.com/thread.html?topicId=2968663735&sid=1&pageNo=21#414
http://forums.worldofwarcraft.com/thread.html?topicId=2968663735&sid=1&pageNo=22#420
http://forums.worldofwarcraft.com/thread.html?topicId=2968663735&sid=1&pageNo=22#427
http://forums.worldofwarcraft.com/thread.html?topicId=2968663735&sid=1&pageNo=22#436
http://forums.worldofwarcraft.com/thread.html?topicId=2968663735&sid=1&pageNo=23#445
http://forums.worldofwarcraft.com/thread.html?topicId=2968663735&sid=1&pageNo=23#457
http://forums.worldofwarcraft.com/thread.html?topicId=2968663735&sid=1&pageNo=24#464
http://forums.worldofwarcraft.com/thread.html?topicId=2968663735&sid=1&pageNo=25#487
http://forums.worldofwarcraft.com/thread.html?topicId=2968663735&sid=1&pageNo=27#522
http://forums.worldofwarcraft.com/thread.html?topicId=2968663735&sid=1&pageNo=27#529

Realms were brought up individually this morning, and were intentionally staggered. The fact that Dragonmaw was the last to go live was not related to these ongoing issues. :)

We are still monitoring Dragonmaw's progress, Galethia; this matter has not yet been resolved—nor have I stated such. This thread will remain open until resolution has been reached.

With that said, I believe you misinterpreted my statement. Dragonmaw was, indeed, the last realm to be brought online; however, it was up before 1pm PST (estimated time of conclusion for extended maintenance) and its apparent tardiness not due to any previously-discussed incongruity. All realm restarts were purposefully staggered; as luck would have it, the schedule placed Dragonmaw at the end of the list.

Nothing more, nothing less. :)

Q u o t e:


Needs moar duct tape imo.

*pulls out utility belt*

Duct tape..... duct tape... where did I put that.....

I am sorry that I am just now giving you some sort of response, I have been waiting for word back from our Realm Technicians. They started looking into this for you all as soon as we noticed any issue arising, and I believe they have decided to replace the flux capacitor for Dragonmaw. The realm is currently being worked on, and we hope to have everything running smoothly again as soon as possible.

I sincerely hope this will resolve the issues that you have been experiencing as of late. You all have my deepest apologies. :0/

Q u o t e:


Um.... exactly what the hell does that mean?

Please stop with the openly patronizing drivel and tell us what is going on.

EDIT: First? lol

Sorry, Jellyroll was in no way trying to patronize you. I was simply trying to supply an update. If you would like me to keep to stale and robotic though, I can do so. . .

As mentioned above, we are currently doing all we can to get you guys back up and running. There seems to have been an issue with a piece of hardware, it is currently being replaced.

No worries, Charsi. :)

How is Dragonmaw doing today? I see a little dip a couple hours ago but other than that how is it behaving?

I'll be keeping an eye on this thread, I'm not sure if the hardware we are expecting has come in yet but I will let you know as soon as I hear something.

Unless of course you have the new Mr. Fusion Home Energy Reactor! No plutonium required.

Battlegroups Reckoning and Ruin are currently affected; this is not specific to Dragonmaw. We've realm technicians on the matter now. Thanks for the report! :)