Cant transfer to Frostmourne (Oceanic)?

Did you attempt to initiate a free character transfer, Frostwitch, or a paid one?

Free: http://www.worldofwarcraft.com/account/character-move.html

Paid: http://www.worldofwarcraft.com/account/character-transfer-intro.html

Free Character Transfers are only open between 3 a.m. and 3 p.m. PDT, and are thus currently closed, but you should be able to do a Paid Character Transfer, unless the Source Realm happens to be one of the realms that recently underwent maintenance for hardware upgrades. :)

I apologise for the delay in my response, folks; I've been looking into this matter through some testing of my own. I've confirmed that both of these realms are claiming to be ineligible for transfer, despite being labeled as eligible in the Destination Realm Eligibility list, and have brought this potential issue to the attention of the appropriate department for further perusal. This may be something that shall have to be handled by our Billing Department in the morning, but I'll let you know if I hear anything either way. Thanks for your patience in the meantime, everyone. :)

Good morning folks. ;)

Are any of you still experiencing this issue?

Sorry for the delay in my response, guys; I've been working closely with Billing representatives to determine the cause of this issue and, subsequently, devise an appropriate resolution in the event that these realms are intended to be eligible for transfers. I'm afraid that their investigation is still ongoing, but I should be able to provide more information tomorrow -- your patience is greatly appreciated until then. :)

This issue is still being actively investigated by the appropriate departments, folks, but I'm sorry to say that no further updates are yet forthcoming; believe me when I say that we wish to see this matter resolved as much as you do, and shall keep you posted of any new developments in this thread. In the meantime, it shall not be necessary to "bump" this thread in such a manner. Thanks for your continued understanding, everyone. :)

Q u o t e:
just a quick question, any eta on when barthilas will be open to transfer to?

Well, Jager, both Barthilas and Aman'Thul were opened on June 8, 2006. Assuming that Barthilas is not deemed to be full or too densely populated, and there are no upcoming free transfers scheduled for it, players should be able to transfer characters there as of December 8. :)

Q u o t e:
Could you please change the status of Jubei'thos on the eligibility page to says ineligible until this problem has been fixed, couldve saved me about 15 mins of !#*@ing around.

That, sadly, is not within my power. As I have stated, however, the situation is currently under review. :)

All right, folks, I've gotten some additional information regarding the situation at hand. Essentially, Paid Character Transfers to these realms have been intentionally disabled on a temporary basis to ensure that server performance and stability remain within acceptable boundaries; as has been stated previously, realms are constantly evaluated based on a number of variables to determine their eligibility or ineligibility at any given time. As such, Frostmourne and Jubei'Thos have been deemed ineligible for the moment, due mainly to population and queue-related concerns.

I do apologise for any confusion players may have been caused by these realms being listed as eligible on our website; unfortunately, it is possible that the list of eligible and ineligible realms may not always be up-to-date, so the best means of determining whether it's possible to transfer to these (or any) realms is simply to attempt to initiate a transfer. If it goes through, you're golden; if not, try again some other time. :)

Unfortunately, Siren, the latest update is the one that was provided earlier by Pav.

Q u o t e:
All right, folks, I've gotten some additional information regarding the situation at hand. Essentially, Paid Character Transfers to these realms have been intentionally disabled on a temporary basis to ensure that server performance and stability remain within acceptable boundaries; as has been stated previously, realms are constantly evaluated based on a number of variables to determine their eligibility or ineligibility at any given time. As such, Frostmourne and Jubei'Thos have been deemed ineligible for the moment, due mainly to population and queue-related concerns.

I do apologise for any confusion players may have been caused by these realms being listed as eligible on our website; unfortunately, it is possible that the list of eligible and ineligible realms may not always be up-to-date, so the best means of determining whether it's possible to transfer to these (or any) realms is simply to attempt to initiate a transfer. If it goes through, you're golden; if not, try again some other time. :)

I am truly sorry to say that we are not privy to the information you have requested, ladies and gents; the Game Master Department has no involvement in the process of designating realms as eligible or ineligible for transfers, and thus we do not know precisely when Frostmourne and Jubei'Thos shall become available once again. As I stated previously, your best course of action at the moment is merely to attempt to initiate a transfer to see whether it is successful or not. I sincerely apologise that we're unable to offer anything more definite, guys, but this is not an aspect of the game over which we have any jurisdiction or sway. I sincerely wish you the best of luck in transferring to the realms you desire. :)

Q u o t e:
Cant you like call someone on the phone or have a representative from whatever department jump online and make a post? It seems a little bit useless to have customer support so out of the loop that all we get is your apologies instead of any information.

Regrettably, Turas, the information I have already provided is all that is currently available regarding this situation. I am truly sorry. :/

Q u o t e:
I take it an american team is working on the issue, does that mean that we wont get any results until at least 9am PDT?

Pardon me for asking, Turas, but what precisely are you looking for in the way of "results" with regard to this situation?

Q u o t e:
Sorry that came out wrong ill try again. If its an american team working on resolving the transfer issues are they working right now or will they start work again at 9am PDT. If they are working on it now ill keep checking to see if transfers are back up, if not i wont worry about it for another 9 hours. Didnt mean to give offence Pav, I know everything that can be done is being done. Just trying to get as much info as I can.

I'm not sure which "transfer issues" you're referring to, Turas, but should any issues be found to arise, our server technicians shall work at all hours to address them. If you are merely asking when Frostmourne and Jubei'Thos shall be re-evaluated to determine their eligibility for transfers, I'm afraid that knowledge is not mine to offer; the matter has not been forgotten, however, of that you may rest assured. Patience. :)

I'm afraid that no specific updates are forthcoming, folks; as the restriction that has been placed on the eligibility of these realms is due to population concerns, we're not able to provide any accurate estimation as to when Frostmourne and Jubei'Thos shall become available once again. I wish I could say that we can predict the ebb and flow of server population, but alas it is not so. Please do know, however, that these realms are being evaluated regularly to determine whether incoming transfers should be opened up, so the best course of action would be to keep checking to see if you can initiate one. I realise this may not be what you wish to hear, but it's the only answer we can provide at present.

We are aware that Frostmourne and Jubei'Thos still appear in the dropdown menu when selecting a destination realm for the Paid Character Transfer service, and apologise for any confusion this discrepancy may have caused; we are taking steps to have these realms removed from that list while they remain ineligible, to avoid any further misinterpretation. The Destination Realm Eligibility page, unfortunately, may remain out of date for a time, but you have my utmost assurance that this is under review by the appropriate departments to update the status reflected there.

I'm going to lock this thread for now, as we can unfortunately provide no further information beyond what we already have; please refrain from creating additional topics regarding this matter, as nothing may be gained from demanding updates when they are not available. We do appreciate your understanding, however, and wish you the best in your efforts to transfer to these realms once they become available again. :)