Not Receiving Password Reset Email

#1 - July 15, 2011, 4:52 a.m.

Decided to start playing again and realized I forgot my password. I go through the password reset process, enter my secret answer, and it tells me to expect a password reset email. I'm not getting receiving it.

Yes, I've checked my Spam folder.

Yes, I've tested sending emails from multiple other email accounts. I receive them.

This is for a different account than my "Flashout" account BTW.

I know AOL (yep, it's an AOL email address for that Battle.Net account) is currently doing some email server changes, and email has been an issue, but I've sent 3 now at various times throughout the day during which all other email is coming through fine.

Any ideas?

Orlyia

Support Forum Agent

#2 - July 15, 2011, 6:15 a.m.

Decided to start playing again and realized I forgot my password. I go through the password reset process, enter my secret answer, and it tells me to expect a password reset email. I'm not getting receiving it.

Yes, I've checked my Spam folder.

Yes, I've tested sending emails from multiple other email accounts. I receive them.

This is for a different account than my "Flashout" account BTW.

I know AOL (yep, it's an AOL email address for that Battle.Net account) is currently doing some email server changes, and email has been an issue, but I've sent 3 now at various times throughout the day during which all other email is coming through fine.

Any ideas?

Calling Billing would probably be best for this. Might want to setup another email for use with this Battle.net as well, Billing can help get that switched over.

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http://us.battle.net/wow/en/forum/topic/932934085