The customer service system

#1 - July 16, 2011, 5:43 p.m.

I had a problem with account subscription payment yesterday and today, and i'm incredibly satisfied with the professionalism and help that the associate that I called at Blizzard Billing offered.

He was clear speaking, straight forward, and seemed happy to help me.
He fixed my problem and assured me that I would likely not need to contact them again.
Now I can continue to play my favorite game in peace.
Thanks Blizzard :)

Miracleblink

#1 - July 16, 2011, 5:43 p.m.

I had a problem with account subscription payment yesterday and today, and i'm incredibly satisfied with the professionalism and help that the associate that I called at Blizzard Billing offered.

He was clear speaking, straight forward, and seemed happy to help me.
He fixed my problem and assured me that I would likely not need to contact them again.
Now I can continue to play my favorite game in peace.
Thanks Blizzard :)

Nevalistis

Support Forum Agent

#4 - July 16, 2011, 8:19 p.m.

07/16/2011 01:11 PMPosted by Khronuslight
He said he called Billing. That email is for GMs and they are not billing reps. Emailing that address will probably not be able to give credit to the right person.

As the Billing@blizzard.com e-mail is no longer actively in use (and that's where Billing feedback went before), we now recommend sending e-mail feedback to the wowgmfeedback-us@blizzard.com e-mail.

Alternatively, when you log into the Support Site and click the ticket that was created to assist your issue, there should be a Survey button above the details. You can utilize that to send feedback or initiate a survey if you didn't receive one automatically. >^.^<

Nevalistis

Support Forum Agent

#4 - July 16, 2011, 8:19 p.m.

07/16/2011 01:11 PMPosted by Khronuslight
He said he called Billing. That email is for GMs and they are not billing reps. Emailing that address will probably not be able to give credit to the right person.

As the Billing@blizzard.com e-mail is no longer actively in use (and that's where Billing feedback went before), we now recommend sending e-mail feedback to the wowgmfeedback-us@blizzard.com e-mail.

Alternatively, when you log into the Support Site and click the ticket that was created to assist your issue, there should be a Survey button above the details. You can utilize that to send feedback or initiate a survey if you didn't receive one automatically. >^.^<