Account locked due to suspicious activity

#0 - Nov. 18, 2010, 5:01 p.m.

this is now the second time i have received this message when i tried to log on to my account today.

just to start off i would like to say that i know why this happens and it has nothing to do with my account being compromised in anyway. i have up to date computer security and practice safe internet surfing. both times that i have received this message was when i logged on from my laptop on my schools campus. so best i can figure is that battlenet or w.e realizes that i am not logging on from my normal network (my home) and finds it odd that i am logged on from school (a different network). some people i know have told me that they have logged on in different states and never received this error.

so is there a way i can tell battlenet which networks im on are safe or something? because if i have time i would like to log on while on my schools campus but dont want have to change my password each time i log on. i realize that this is just a measure used to protect my account and i appreciate it, but it will get old fast having to change my password each time. so is there any way to remedy this?

Roraks

#8 - Nov. 18, 2010, 6:45 p.m.

Q u o t e:
Just to start off i would like to say that i know why this happens and it has nothing to do with my account being compromised in anyway.

The system is designed to protect accounts from being exploitatively accessed, Xanathell.

While it sounds like you know your way around computers, we would rather you be safe and be prepared in case the account is being compromised. Remember not all security scanners will catch everything and it won't hurt to run a quick scan.

Unfortunately I do not have exact details as to what caused your account to be locked more than once. If you haven't yet, you may wish to contact our billing and account services team. With additional account verification, they may be able to help reduce the amount of account locks you are experiencing.