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Help!! I Think I got a hacker!!

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Seliya
#0 - Nov. 18, 2010, 7 a.m.
Blizzard Post
Hi, I think i have a hacker somewhere! I was just kicked off WoW while playing and tried to log back in but my password didn't work anymore. I went to the blizzard website to change my password and did so, but AGAIN it was changed. I can no longer change the password because it says that the issue is currently being worked on. If my account can be frozen, please do so!

--Edit-- Now that I have the message on the forum. I would also like to add that I did sign up for an authenticator after this occurred thinking that it would help me. I hope this information helps.
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Orlyia
#2 - Nov. 18, 2010, 8:01 a.m.
Blizzard Post
Q u o t e:
I have changed my e-mail address password, and the password reset has once again worked. So far I am back in control of the account. 1:53 a.m. 11/18/2010


It does look like this was originally changed by a foreign malicious source, Seliya.

I'd strongly urge you to do a full system scan, as well as make certain that your email account is secure. Changing your email to another totally unrelated one may not be a bad idea once you are certain there is no malware lurking to pick up the information.

While the dial-in authentication is certainly better than none, the keyfob or mobile is stronger still as an additional layer of security for your account.

It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109